Top 260 Direct support program supervisor Jobs in Buffalo Ny

Supervisor of Care Management, Health Homes (Buffalo, New York / Hybrid)
FreedomCare —Buffalo, NY
- $29 - $33 an hour
- Spanish
- Mid-level
- 3 years
- Health insurance
- Retirement plan
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Assistant Property Manager
Beacon Communities LLC —Buffalo, NY
- $26 - $28 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Inventory management
- Health savings account
- Paid holidays
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Education Support Staff, SAE
The Summit Center —Amherst, NY
- $24.72 an hour
- Monday to Friday
- Classroom
- High school diploma or GED
- Experience working with children
- Profit sharing
- Paid holidays
8d
Staff Training Professional
COMMUNITY SERVICES FOR EVERY1 INC —Buffalo, NY
- $23 an hour
- Full-time
- Classroom
- CPR Certification
- Pass drug screening
- Health savings account
- Health insurance
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Care Coordinator
Person Centered Services —West Seneca, NY
- $24 an hour
- 8 hour shift
- Hybrid work
- Nursing
- RN License
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
13d
Site supervisor
Buffalo Federation of Neighborhood Centers —Buffalo, NY
- $58,500 - $60,406 a year
- Full-time
- Experience working with individuals with developmental disabilities
- Clean driving record
- Data analysis skills
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Direct Support Supervisor - Residential Assistant Manager (WNY Region)
Heritage Christian Services —Amherst, NY
- $23.55 an hour
- Online Application
- Management
- Mid-level
- Residential
- Paid holidays
- Retirement plan
Education Support Staff (Victory Learning Center)
OLV Human Services —Lackawanna, NY
- $23.00 - $29.58 an hour
- Full-time
- Classroom
- Computer literacy
- High school diploma or GED
- Paid holidays
- Disability insurance
Day Habilitation Direct Support Professional (DSP) - Williamsville, NY
The Arc Erie County —Williamsville, NY
- $22.57 an hour
- Full-time
- Experience working with individuals with disabilities
- Maintenance
- Residential
- Paid training
- Paid holidays
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SENIOR SUPERVISOR, RESIDENTIAL SERVICES
PEOPLE INC. —East Aurora, NY
- $27.00 - $32.17 an hour
- Weekends as needed
- CPR Certification
- Mid-level
- Residential
- Tuition reimbursement
- Paid time off
14d
PROGRAM SUPPORT SPECIALIST, DAY SERVICES
PEOPLE INC. —Buffalo, NY
- $21.00 - $27.41 an hour
- Monday to Friday
- CPR Certification
- Bachelor of Science
- BLS Certification
CASE MANAGER, SENIOR SERVICES CASE MANAGEMENT
PEOPLE INC. —Buffalo, NY
- $23.50 an hour
- Management
- Mid-level
- Bachelor's degree
12d
Assistant Residential Supervisor
DePaul —Buffalo, NY
- $25.00 - $25.90 an hour
- Full-time
- 18 years or older
- Clean driving record
- Mid-level
- 403(b) matching
- Paid holidays
12d
Store Manager
Ross Stores —Amherst, NY
- $67,600 - $88,588 a year
- Weekends as needed
- 5 years
- Merchandising
- English
Administrator
DePaul —Cheektowaga, NY
- $85,000 - $95,000 a year
- Full-time
- 18 years or older
- Clean driving record
- HIPAA
- 403(b) matching
- Paid holidays
Admissions - Medical Records Specialist
University at Buffalo —Buffalo, NY
- $38,000 - $44,000 a year
- Full-time
- Background check
- HIPAA
- High school diploma or GED
1d
Residential Assistant
DePaul —Cheektowaga, NY
- $21.00 - $21.30 an hour
- Clean driving record
- Residential
- High school diploma or GED
- 403(b) matching
- Employee discount
6d
MiiWraparound Care Coordinator Supervisor
Child & Family Services —Buffalo, NY
- $60,500 - $62,500 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Master's degree
- Wellness program
- Health savings account
Quick Apply
9d
Shift Supervisor (1st Shift)
Filtration Group Corp —Buffalo, NY
- $65,000 - $85,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Overnight Residential Manager
The Arc Erie County New York —Buffalo, NY
- $27.05 an hour
- Overnight shift
- Management
- Mid-level
- Residential
- Paid training
- 403(b) matching

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direct support program supervisor jobs near buffalo ny

Supervisor of Care Management, Health Homes (Buffalo, New York / Hybrid)

FreedomCare -
Buffalo, NY

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Job Details

$29 - $33 an hour

Benefits

Health insurance
Retirement plan

Qualifications

Master's degree in social work
Supervisory support in social service case management
Managed case managers
Team leadership
Social service program staff supervision
Master's degree
Supervising experience
Working with individuals with mental health conditions
Clinical team leadership
Managing patients as a clinical case manager

Full Job Description

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Supervisor of Care Management for our Care Management team.

Department & Position Overview:

The Supervisor of Care Management is a working people leader responsible for supporting day-to-day operations of the Health Home Care Management Program and helping ensure patients receive high-quality, compliant services. This role provides direct oversight, coaching, and escalation support to Care Managers while carrying a reduced caseload and reinforcing documentation quality, regulatory compliance, and service standards.

Every Day You Will:

Serve as the direct people leader for Care Managers, providing day-to-day guidance, coaching, performance feedback, and support on escalated or complex patient and operational issues.
Manage crisis-related situations by advising on response steps, monitoring incidents, and ensuring timely and appropriate incident reporting.
Carry a reduced caseload while modeling best practices in care management, documentation, patient engagement, and follow-through.
Conduct audits of patient and collateral interactions, patient charts, and assessments to ensure accuracy, quality, and compliance with Health Home NYS and Lead Health Home requirements.
Review and sign off on patient assessments in UAS-NY and review monthly HML questionnaires for consistency and completeness.
Support onboarding, training, job shadowing, and ongoing development of Care Managers to improve performance, consistency, and service delivery.
Supervises and supports Care Managers in the field through coaching, case consultation, and real-time problem solving to promote quality outcomes and operational effectiveness.
Partners with the Training team to support onboarding, ongoing staff development, competency reinforcement, and continued education initiatives for Care Managers; identifies training opportunities, reinforces best practices, and supports staff in meeting quality and performance expectations.
Collaborates with the Referral team to coordinate timely member assignments, streamline referral workflows, address operational barriers, and ensure effective communication between departments to support efficient care management services and member engagement.
Monitors and drives productivity metrics to maintain billable service rates above established benchmarks, including a minimum 90% billable compliance standard.
Oversees adherence to Care Management timelines and documentation requirements to ensure readiness for Lead Health Home audits and achievement of audit passing benchmarks as a core departmental KPI.
Provides coaching, corrective guidance, and performance support to Care Managers related to documentation standards, productivity expectations, and quality improvement initiatives.
Review and approve referrals from internal, community, and Lead Health Home sources and coordinate with relevant partners to support appropriate patient assignment and follow-up.

Ideal Candidate Will Possess:

Master's degree in Social Work, required.
3+ years of Health Home Care Management experience, required.
3+ years of supervisory experience leading clinicians and/or Care Managers who provide direct services to individuals with serious mental illness and/or chronic substance use disorders, required.
Strong working knowledge of Health Home NYS requirements, Lead Health Home policies, and community-based care resources.
Strong leadership, coaching, and performance management skills, with the ability to develop team capability and accountability.
Strong judgment and decision-making skills, with the ability to navigate escalations, crisis situations, and competing priorities.
Strong written and verbal communication skills, including the ability to engage effectively with patients, families, community providers, and internal stakeholders.
Strong attention to detail and ability to audit documentation, monitor quality, and identify compliance risks or gaps.
Demonstrates strong time management, organizational, and executive functioning skills, with the ability to effectively prioritize competing responsibilities, manage multiple deadlines, and perform successfully in a fast-paced environment with frequent interruptions and shifting priorities.
Demonstrated ability to analyze data, track outcomes, and use reporting to inform follow-up and performance improvement.
Ability to travel in the field to support patients, accompany appointments, and respond to escalated situations.
Proficiency using care management and documentation systems such as Netsmart, Foothold, Salesforce, and UAS-NY.

Nice-to-Haves:

Prior leadership experience in a behavioral health or healthcare setting preferred.
Experience in the New York State Health Homes program preferred.
Experience using systems such as Netsmart, Foothold, and Salesforce preferred.
Bilingual Spanish, preferred.

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

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Refine Your Search

direct support program supervisor jobs in buffalo ny

Supervisor of Care Management, Health Homes (Buffalo, New York / Hybrid)

Assistant Property Manager

Education Support Staff, SAE

Staff Training Professional

Care Coordinator

Site supervisor

Direct Support Supervisor - Residential Assistant Manager (WNY Region)

Education Support Staff (Victory Learning Center)

Day Habilitation Direct Support Professional (DSP) - Williamsville, NY

SENIOR SUPERVISOR, RESIDENTIAL SERVICES

PROGRAM SUPPORT SPECIALIST, DAY SERVICES

CASE MANAGER, SENIOR SERVICES CASE MANAGEMENT

Assistant Residential Supervisor

Store Manager

Administrator

Admissions - Medical Records Specialist

Residential Assistant

MiiWraparound Care Coordinator Supervisor

Shift Supervisor (1st Shift)

Overnight Residential Manager

I want to receive the latest job alert for direct support program supervisor in buffalo ny

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