Top 85 Front desk agent Jobs in Buffalo Ny

Front Desk Clerk/Night Audit-Richardson Hotel-Buffalo, NY
The Richardson Hotel, Buffalo NY —Buffalo, NY
- $20 - $22 an hour
- Weekends as needed
- Inventory control
- Sales
- Computer literacy
- Parental leave
- Employee assistance program
Quick Apply
Front Desk Assistant
DePaul —Buffalo, NY
- $21.00 - $21.30 an hour
- Full-time
- 18 years or older
- English
- High school diploma or GED
- Free parking
- 403(b) matching
Hotel Front Desk Agent
DoubleTree by Hilton —Buffalo, NY
- $17.00 - $18.50 an hour
- Full-time
- Bilingual
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Remington Buffalo Employers LLC —Buffalo, NY
- $18 an hour
- 8 hour shift
- Computer literacy
- Writing skills
- Office
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Part-Time Front Desk Agent
Hampton Inn and Suites Buffalo Airport —Buffalo, NY
- $17 - $18 an hour
- Overtime
- Ability to walk for extended periods
- Writing skills
- English
- Health insurance
- Paid time off
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Front Desk Agent
Remington Hospitality —Buffalo, NY
- $18 an hour
- 8 hour shift
- Computer literacy
- Writing skills
- Office
Front Desk Receptionist
Canterbury Woods —Buffalo, NY
- $18 - $20 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Paid holidays
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5d
Front Desk Agent
Residence Inn by Marriott Buffalo - Downtown —Buffalo, NY
- $16.50 - $17.50 an hour
- Weekends as needed
- Residential
- Hotel
- High school diploma or GED
- Free parking
- Paid holidays
Quick Apply
Hotel Front Desk Agent
Candlewood —Buffalo, NY
- $17.00 - $18.50 an hour
- Full-time
- Bilingual
- Hotel
- US work authorization
- Health insurance
- Dental insurance
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Guest Service Representative
Courtyard by Marriott Buffalo Downtown/Canalside —Buffalo, NY
- $17 - $18 an hour
- Part-time
- Clean driving record
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
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Front Desk Associate
Hampton Inn Buffalo-Amherst —Buffalo, NY
- $16 - $17 an hour
- 8 hour shift
- Clean driving record
- English
- Hotel
4d
Front Desk Receptionist
Blu Spa & Salon —Buffalo, NY
- From $18 an hour
- Full-time
- Organizational skills
- In-person
- Reliable transportation
- Health savings account
- Health insurance
Quick Apply
11d
Front Desk Associate | LA Fitness
LA Fitness (Fitness International) —Buffalo, NY
- From $16 an hour
- Part-time
- 18 years or older
- Computer skills
- In-person
Quick Apply
Hotel Front Desk Clerk
FairBridge Inn Express —Buffalo, NY
- From $17 an hour
- Part-time
- Hotel
- In-person
- Reliable transportation
Quick Apply
22h
Front Desk Associate
Embassy Suites Buffalo —Buffalo, NY
- $16 - $17 an hour
- 8 hour shift
- Clean driving record
- English
- Hotel
Front Desk Coordinator
UBMD Neurology —Buffalo, NY
- $16.50 - $18.50 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Clinic
- Health insurance
- Dental insurance
Quick Apply
Overnight Front Desk Associate
Planet Fitness —Amherst, NY
- $16.50 an hour
- Part-time
- Background check
- 18 years or older
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
11d
Front Desk Associate
CATALYST FITNESSMAPLE RD —Amherst, NY
- $15 an hour
- Part-time
- Serving
- Communication skills
- Entry level
Quick Apply
Front Desk Agent
Home2 Suites Buffalo-Airport/Galleria Mall —Cheektowaga, NY
- $17 - $18 an hour
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent
Holiday Inn Express Airport, Buffalo - Amherst, NY —Cheektowaga, NY
- $17.50 - $18.00 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Quick Apply

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Front Desk Clerk/Night Audit-Richardson Hotel-Buffalo, NY

The Richardson Hotel, Buffalo NY -
Buffalo, NY

Quick Apply

Job Details

Full-time
$20 - $22 an hour

Benefits

Parental leave
Employee assistance program
Employee discount
Opportunities for advancement
Flexible schedule
Referral program

Qualifications

Computer operation
Computer literacy
Writing skills
Basic math
Employee relationship building
High school diploma or GED
Computer skills

Full Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Clerk for the Richardson Hotel, Buffalo NY.

Opera Cloud experience is preferred.

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations
Be friendly, thorough, accurate and efficient in performing Check-ins
Be friendly, thorough, accurate and efficient in performing Check-outs

Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responsible for greeting every guest with a smile and positive attitude.
Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.

Assist guests with luggage upon their arrival to and departure from the hotel
Use the guests’ names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls, mail, and faxes properly
Assist guests’ with laundry/dry cleaning needs
Know of incoming VIPs
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manger.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not
limited to those contained in the associate handbook.
Safety and Security Skills
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Have full understanding of franchise honors program
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Report potential sales contacts to the sales department protection of guests’ room numbers.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

environmental systems.

Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 20 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment

Other:

Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

Hourly rate of pay between $20-$22 based on experience and qualifications
Team Driven and Values Based Culture
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
Employee discount
Flexible schedule
Parental leave
Referral program

Quick Apply

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Front Desk Clerk/Night Audit-Richardson Hotel-Buffalo, NY

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