Top 737 Guest experience manager Jobs in Buffalo Ny

General Manager
Buffalo Lodging Associates, LLC —Amherst, NY
- $64,000 - $79,000 a year
- Sales
- Hotel
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
14d
Experience Manager
Ulta Beauty, Inc. —Niagara Falls, NY
- $28.50 - $35.00 an hour
- Weekends as needed
- Cosmetology License
- Merchandising
- Data analysis skills
- Dental insurance
- Paid time off
3d
Assistant Guest Service Manager
Marriott, Buffalo Amherst, NY —Amherst, NY
- $65,000 a year
- Full-time
- Microsoft Word
- Mid-level
- Hotel
- Free parking
- Paid holidays
Manager of Customer Service
Seneca Gaming Corporation —Niagara Falls, NY
- $89,960.59 a year
- Full-time
- 18 years or older
- Clean driving record
- 5 years
16h
Human Resources Generalist | Highmark Stadium
Legends Global —Buffalo, NY
- $63,000 - $68,000 a year
- Extended hours
- Management
- Customer service
- No experience needed
- Disability insurance
- Health insurance
Employee Engagement and Customer Service Manager | Highmark Stadium
Legends Global —Orchard Park, NY
- From $63,000 a year
- Extended hours
- Marketing
- Ability to walk for extended periods
- Word processing
- Disability insurance
- Health insurance
15h
HVAC & Boiler Plant Manager
Aramark —Buffalo, NY
- $85,000 - $100,000 a year
- Hospital
- Supervising experience
- Plumbing
- Disability insurance
- Health insurance
Senior Floor Manager
Buffalo Olde Brewery —Buffalo, NY
- From $75,000 a year
- Full-time
- Bar
- Mid-level
- Contracts
Quick Apply
10d
Automotive Store Manager - Store 13
Monro Auto Service and Tire Centers —Lockport, NY
- $63,000 - $72,000 a year
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
13d
Chef
Lloyd Products Inc. —Buffalo, NY
- $62,000 - $72,000 a year
- Weekends as needed
- Clean driving record
- ServSafe
- Cooking
- Paid parental leave
- Health insurance
Quick Apply
Restaurant Hospitality Manager - BBQ and Casual Dining
Dinosaur Bar-B-Que —Hamburg, NY
- $70,000 - $75,000 a year
- Microsoft Outlook
- Casual dining restaurant
- Computer literacy
- Health savings account
- Disability insurance
Quick Apply
Bartending Supervisor
NFNY Hotel Management LLC / American Niagara Hospitality —Niagara Falls, NY
- $18 - $20 an hour
- Part-time
- Bar
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
General Manager
Wind Japanese and Thai —Buffalo, NY
- $68,000 - $72,000 a year
- Full-time
- Hospitality
- Sales
- Team management
- Paid training
- Health insurance
Quick Apply
13d
General Manager
Chipotle —Buffalo, NY
- $55,000 - $77,500 a year
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Fast casual restaurant
- Health insurance
- Dental insurance
5d
Automotive Store Manager - Store 361
Monro Auto Service and Tire Centers —Buffalo, NY
- $63,000 - $72,000 a year
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
Kitchen Manager
Lloyd Products Inc. —Buffalo, NY
- $62,000 - $72,000 a year
- Weekends as needed
- Clean driving record
- ServSafe
- Cooking
- Paid parental leave
- Health insurance
Quick Apply
Before and After School Program Manager- 2026-2027 School Year - Multiple Locations
Just for Kids —Williamsville, NY
- $18 - $22 an hour
- Part-time
- Childcare
- Management
- English
- Dental insurance
- 401(k)
Quick Apply
Tim Hortons - Team Member - Elma, NY
Kelton Enterprises, LLC - Tim Hortons —Elma, NY
- $16.00 - $17.50 an hour
- Part-time
- Serving
- Fast casual restaurant
- No experience needed
- Paid training
- 401(k)
4d
Assistant Program Manager 2026-2027 School Year- Multiple Locations
Just for Kids —Buffalo, NY
- $17 - $19 an hour
- Part-time
- Childcare
- CPR Certification
- Management
- Dental insurance
- 401(k)
Quick Apply
Chef Manager
Campus Dining and Shops at UB —Buffalo, NY
- $58,000 - $68,000 a year
- Weekends as needed
- Clean driving record
- ServSafe
- Ability to walk for extended periods
Quick Apply
12d

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guest experience manager jobs near buffalo ny

General Manager

Buffalo Lodging Associates, LLC -
Amherst, NY

Quick Apply

Job Details

$64,000 - $79,000 a year
14 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement

Qualifications

Managing hospitality teams
Food and beverage industry expertise
Property management systems (PMS)
Business operations
Hotel operations budget management
Property management
Hotel maintenance management

Full Job Description

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

Weekly pay
Paid vacation, sick days and holidays
Medical, dental, vision insurance
401K Retirement plan with company match
Travel discounts on our branded properties
Career growth opportunities

Salary Range: $64K - $79K

Role:

The primary role of the General Manager is to provide leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

Development and execution of operational plans for the hotel, ensuring revenue and guest satisfaction targets are achieved, forecasting financial plans and preparing the annual hotel budget
Leading all associates to achieve BLA’s service and satisfaction targets through positive guest experiences
Ensuring proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of the house and exterior following the processes established by BLA.
Managing loss prevention and risk management policies, safety standards and claims reporting
Empathizing and engaging with associates to continually improve hotel culture and embrace BLA core values; Excellence, Passion, Integrity, Inclusive
Manage direct reports by ensuring employment practices are followed, such as recommendations on employment decisions, corrective action, supporting performance management;
Take part as a leader in the community and maintain a positive image for the property and BLA;
Daily involvement in the Sales and Revenue Management function. Supporting sales and revenue through outstanding guest service to each guest and group
Any and all other work as required to complete the primary role of the position.

Qualifications & Requirements:

Two (2) and more years’ experience as a General Manager of a hotel with Branded property experience.
Extensive experience with rooms and F&B.
Working knowledge of hotel operations – including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, maintenance repairs, long range planning.
Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
Expertise in standard hotel management systems.
Hands-on leadership – our General Managers work directly with all their associates.

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Education

Preferred

Bachelors or better

Skills

Preferred

Microsoft Office

Behaviors

Preferred

Innovative: Consistently introduces new ideas and demonstrates original thinking
Thought Provoking: Capable of making others think deeply on a subject
Leader: Inspires teammates to follow them
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Peer Recognition: Inspired to perform well by the praise of coworkers
Goal Completion: Inspired to perform well by the completion of tasks
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

guest experience manager jobs in buffalo ny

General Manager

Experience Manager

Assistant Guest Service Manager

Manager of Customer Service

Human Resources Generalist | Highmark Stadium

Employee Engagement and Customer Service Manager | Highmark Stadium

HVAC & Boiler Plant Manager

Senior Floor Manager

Automotive Store Manager - Store 13

Chef

Restaurant Hospitality Manager - BBQ and Casual Dining

Bartending Supervisor

General Manager

General Manager

Automotive Store Manager - Store 361

Kitchen Manager

Before and After School Program Manager- 2026-2027 School Year - Multiple Locations

Tim Hortons - Team Member - Elma, NY

Assistant Program Manager 2026-2027 School Year- Multiple Locations

Chef Manager

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