Top 10 Hotel front desk supervisor Jobs in Buffalo Ny

Assistant Guest Service Manager
Marriott, Buffalo Amherst, NY —Amherst, NY
- $65,000 a year
- Full-time
- Microsoft Word
- Mid-level
- Hotel
- Free parking
- Paid holidays
Hotel Front Office Manager
Holiday Inn Express Buffalo Downtown —Buffalo, NY
- $21 - $23 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Free parking
- Paid holidays
Quick Apply
1d
Exec Dir Of Hotel Operations
Seneca Gaming Corporation —Niagara Falls, NY
- $143,936 a year
- Full-time
- 18 years or older
- Clean driving record
- 5 years
13d
Front Office Manager
Holiday Inn Express Airport, Buffalo - Amherst, NY —Cheektowaga, NY
- $18 - $22 an hour
- Weekends as needed
- Microsoft Word
- Mid-level
- Hotel
- Free parking
- Paid holidays
Guest Service Agent
Home2 Suites Amherst NY —Buffalo, NY
- $18.00 - $18.50 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Front Office Supervisor
Holiday Inn Niagara Falls State Park Entry, an IHG Hotel —Niagara Falls, NY
- $19 - $23 an hour
- Part-time
- Computer literacy
- Employment & labor law
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Guest Service Agent
Holiday Inn Express Airport, Buffalo - Amherst, NY —Cheektowaga, NY
- $17.50 - $18.00 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Quick Apply
Night Auditor
Home2 Suites Amherst NY —Buffalo, NY
- $18 - $19 an hour
- Weekends as needed
- Microsoft Word
- Hotel
- Ability to lift 50 pounds
- Free parking
- Paid holidays
Guest Service Agent
Hampton Inn, East Aurora, NY —East Aurora, NY
- $17 - $19 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Front Desk Supervisor
Spark by Hilton —Lockport, NY
- $16.50 - $18.00 an hour
- Full-time
- Bilingual
- Mid-level
- Hotel
Quick Apply
13d

More jobs to discover

Find similar jobs that you might be interested in.

Hotel Front Office Manager
Holiday Inn Express Buffalo Downtown —Buffalo, NY
As an Ambassador of the hotel, you will assist guests and answer inquiries regarding hotel facilities in an informative and helpful way.
$21 - $23 an hour
Quick Apply
1d
Front Office Manager
Holiday Inn Express Airport, Buffalo - Amherst, NY —Cheektowaga, NY
Working knowledge of switchboard and telephone etiquette. Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively…
$18 - $22 an hour

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Assistant General Manager
Courtyard - Columbus Airport —Columbus, OH
Direct and coordinate activities across the front desk, housekeeping, reservations, guest service, security, and maintenance departments.
$45,000 - $55,000 a year
Quick Apply
Front Desk Supervisor
The Ohioan Hotel and Event Center —Lewis Center, OH
Performs lead functions at the front desk at times of need to include but not limited to: stand-alone shifts, checking all paperwork from the previous day to…
Quick Apply
21h

Show more jobs in cities nearby

I want to receive the latest job alert for hotel front desk supervisor in buffalo ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

hotel front desk supervisor jobs near buffalo ny

Guest Service Agent jobs in Buffalo, NY

Guest Service Agent jobs in Amherst, NY

Director Of Operations jobs in Niagara Falls, NY

Night Auditor jobs in Buffalo, NY

Front Desk Manager jobs in Lockport, NY

Front Desk Manager jobs in Agoura Hills, CA

Front Desk Manager jobs in Waukesha, WI

Front Desk Manager jobs in Minneapolis, MN

Case Manager jobs in Arizona

Front Desk Manager jobs in Livermore, CA

Radiology Manager jobs in North Carolina

Production Manager jobs in Atlanta, GA

Guest Service Agent jobs in Portland, ME

Postal Service Truck jobs in California

Real Estate Agent jobs in Milwaukee, WI

Answering Service Remote jobs in New York, NY

Guest Service Agent jobs in San Francisco, CA

Guest Service Agent jobs in Poughkeepsie, NY

Guest Service Agent jobs in Mokena, IL

Hotel Front Office Manager jobs in Orlando, FL

Assistant Guest Service Manager

Marriott, Buffalo Amherst, NY
Amherst, NY

Apply Now

Job Details

Full-time
$65,000 a year

Benefits

Free parking
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Microsoft Word
Customer communication
Operator switchboards
Property management tools
Spreadsheets
Moving
Word embeddings
Client interaction via phone calls

Full Job Description

Assistant Guest Service Manager

Are you ready to be a part of a great team with many growth opportunities? Are you someone who smiles at every person you see or are you someone who strives to make a positive difference in someone's day? Join us as an Assistant Guest Service Manager where your contributions will make a significant impact on our guests' experiences!

You are the beginning of an exceptional guest experience. As an Assistant Guest Service Manager, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions and your direction and coordination of our Guest Services team will ensure our guests have a lasting memory of their visit.

Responsibilities

Assist with planning, assigning, supervising and participating in the daily activities of the Guest Service staff.
Participates in the prompt and courteous check in and checkout of guests.
Special attention should be paid to guest requests.
Use guests’ names when communicating with them.
Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists guests.
Responds to guests’ requests promptly, efficiently, and courteously.
Arranges fulfillment of guest services by working with housekeeping, maintenance and food and beverage where applicable.
Demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers.
Properly processes guest mail, messages, packages, and wake up calls.
Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities.
Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
Ensure staff is trained in financial control procedures and follows them regularly.
Establishes and communicates customer service objectives which support achievement of Hotel’s mission.
Determines customer satisfaction and needs by reviewing comment cards, social media and talking to guests regularly; identifies problem areas and formulates solutions.
Oversees the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service.

Ensure all charges are correctly entered on the guest’s bill, credit card control procedures are strictly adhered to, and accounts are balanced daily.
Ensures a proper exchange of information, coordinating details with other department heads.

Requirements

Ability to communicate with guest and team members verbally or in written form.
Working knowledge of Microsoft Excel and Word.
Advanced working knowledge of property management.
Ability software systems.
Working knowledge of switchboard and telephone etiquette.
Ability to work and interact with associates on every level.
Excellent communication, organizational and customer service skills required.
At all times projects a favorable image of Hotel to the public.
Performs other duties as assigned, requested, or deemed necessary by management

Physical Requirements

Move, transport, put, install, remove, replace, position, place, and transfer
Operate, adjust attach, position, set up, handle, tend to activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service.
Stand for extended periods of time.
Ability to bend, lift, kneel, and be in motion for the full day.
Must be able to move continuously during work hours and able to lift and/or carry 50 pounds.

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.

What You Can Expect -

Competitive Pay
Bonus Opportunities
Training & Development
Opportunity for Advancement
Medical
Dental
Vision
401k with Match
Paid Time Off
Holiday Pay
Free Parking
Hotel Discounts
Safe Work Environment
Creating memorable experiences one guest at a time
Opportunities to give back to the community through our global focus efforts

The Company provides equal employment opportunities to all Associates and applicants for employment without regard to race, color, national origin, sex (including pregnancy, sexual orientation, transgender status, or gender identity or expression), marital status, religion, age, disability, genetic information, veteran status, or any other characteristics protected by federal, state, or local laws.

Apply Now

Refine Your Search

hotel front desk supervisor jobs in buffalo ny

Assistant Guest Service Manager

Hotel Front Office Manager

Exec Dir Of Hotel Operations

Front Office Manager

Guest Service Agent

Front Office Supervisor

Guest Service Agent

Night Auditor

Guest Service Agent

Front Desk Supervisor

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for hotel front desk supervisor in buffalo ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected