Top 16 It manager Jobs in Buffalo Ny

Help Desk Manager
Spectrum Health & Human Services —Orchard Park, NY
- $26 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply
IT Manager
Community Health Center of Buffalo Inc —Buffalo, NY
- $75,000 - $90,000 a year
- Full-time
- Computer science
- 3 years
- Analysis skills
9d
IT Manager, Ops Tech Solutions Delivery
Amazon.com Services LLC —Niagara Falls, NY
- $116,800 - $160,000 a year
- Full-time
- Computer Science
- Continuous improvement
- Travel
- Paid parental leave
- AD&D insurance
4d
Business Systems Team Leader
M&T Bank —Williamsville, NY
- $103,000 - $171,600 a year
- Full-time
- Office
- Senior level
- Communication skills
9d
Technology Senior Manager - Service Reliability & Operations
M&T Bank —Buffalo, NY
- $148,300 - $247,100 a year
- Full-time
- Azure
- Office
- Senior level
- Paid holidays
- Paid time off
2d
Manager, ETS
Solidifi Title & Closing LLC —Buffalo, NY
- $82,500 - $95,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Senior Manager, IT Financial Management
Delaware North —Buffalo, NY
- $100,700 - $136,000 a year
- Travel
- Organizational skills
- Experience equivalent to degree accepted
- Paid parental leave
- Paid holidays
Director IT & AI Innovation
Conax Technologies —Buffalo, NY
- $140,000 - $190,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
Digital Shared Services Senior Manager
M&T Bank —Buffalo, NY
- $167,600 - $279,400 a year
- Full-time
- Master's degree
- Presentation skills
- Mentoring
- Paid holidays
- Health insurance
EMR & Technology Systems Manager
Dent Neurologic Group LLP —Amherst, NY
- $60,800 - $91,200 a year
- Full-time
- 3 years
- Analysis skills
- Senior level
Quick Apply
Change Management Specialist
Nova Web Technologies —Buffalo, NY
- Full-time
- DevOps
- Office
- 8 years
Supervisor, IT Service Delivery
Integer Holdings Corporation —Alden, NY
- $86,250 - $126,500 a year
- Full-time
- 7 years
- Research
- Windows
- Disability insurance
- Health insurance
Quick Apply
IT Technical Manager (Software Development)
NexGen Technologies, Inc. —United States
- $110,000 - $125,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
4d

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Help Desk Manager
Spectrum Health & Human Services —Orchard Park, NY
Must possess a valid Driver's License with a satisfactory driving record. The HelpDesk Manager is expected to provide technical support at a granular level with…
$26 - $33 an hour
Quick Apply
IT Manager
Community Health Center of Buffalo Inc —Buffalo, NY
Escalation Point: Act as the escalation point for complex technical issues, providing hands-on engineering and troubleshooting support alongside the team when…
$75,000 - $90,000 a year
9d

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Help Desk Manager

Spectrum Health & Human Services -
Orchard Park, NY

Quick Apply

Job Details

Full-time
$26 - $33 an hour

Qualifications

Defect resolution root cause analysis
Defect analysis
Software implementation
Driver's License
Computer hardware
Hardware support
ITIL implementation
Failure analysis

Full Job Description

Agency Profile: Spectrum Health & Human Services respectfully partner with adults, children, and families as they recover from behavioral, emotional, mental health, and/or substance-related disorders by offering individualized and meaningful opportunities of hope, empowerment, and support to achieve self-defined improvements in their quality of life.

Full-time: 227 Thorn Avenue, Orchard Park, NY, must be located in the area to commute to Orchard Park NY

SUMMARY OF POSITION FUNCTION:

The IT Help Desk Manager's primary objective is resolving and providing remediation on all technical issues reported throughout the organization's ticketing system. The position also requires hands-on leadership and is responsible for delivering a world-class support experience for the entire organization and external partners. The HelpDesk Manager is expected to provide technical support at a granular level with all technical issues while achieving departmental overall goals and objectives. Additionally, the HelpDesk Manager must work independently with solid leadership, communication, and advance-level technical skills while leading and fostering a team to excel and exceed performance expectations.

MAJOR DUTIES AND RESPONSIBILITIES:

Deliver frontline technical support for all employees and external partners.
Foster positive end-user relationships, drive customer satisfaction, and team management and leadership are a must.
Promote continuous improvement of Tier 1 support, workstation administration, and telecom delivery for all stakeholders.
Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.
Gather and report operational metrics, accomplishments, and priorities for weekly/monthly leadership meeting(s) with Directors, VPs, and SVPs.
Establish and implement ITILv3 Framework standards with constant goals for improvement.
Analyze the business requirements of all departments to determine their technology requirements and needs.
Successful delivery of services and projects supporting the business both on time and within budget.
Escalation and resolution of software issues to the information systems/development team
Escalation and resolution of third-party software/systems issues by the support team
Define team goals and lead IT personnel to achieve desired results while being accountable for team performance.

SKILLS/COMPETENCIES:

Define and implement processes and procedures for supporting all departments across the organization.
Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease troubleshooting.
Develop and maintain Technical Support/knowledge base. Oversee Asset Management and Inventory
Manages the software and hardware recommended purchases for the department. This entails analysis of technology trends and recommending effective and economical solutions.
Inspect the use of technological equipment and software to ensure functionality and efficiency.
Identify the need for upgrades, configurations or new systems and report to upper management.
Administration and support of unified communication, including phone system and its related applications.
Manages and works with cross-team projects with all departments.
Effectively leads team efforts and integrates the skills and strengths of individuals across teams for project and organizational success.
Management reserves the right to assign or reassign duties and responsibilities at any time within the team.
Accomplish department objectives by supervising employees and monitoring their progress and performance.
Maintain departmental staffing by assisting with recruiting, selecting, orienting, and training employees and fostering growth opportunities.
Conduct regular or routine check-ins with all direct reports to monitor performance, track the progress of work duties and responsibilities and discuss successes and challenges.
Conduct annual performance evaluations for all direct reports.
Maintain a safe and healthy work environment by establishing and enforcing organization standards and adhering to the organization's policies and compliance.
Willing to accept other duties assigned as needed

EDUCATION REQUIREMENTS:

Associate degree in business, Computer Science, or equivalent experience to meet the needs of the position.

EXPERIENCE:

3+ years of experience in a technical capacity with hands-on experience
3+ years of experience and a general understanding of the ITILv2 or later framework
3+ years of experience with technical hardware, intermediate to advance knowledge of software implementation.
3+ years of experience in a Service or Helpdesk role with root cause analysis knowledge

Must possess a valid Driver's License with a satisfactory driving record

COMPENSATION: $26.00-$33.00/hourly

Quick Apply

Refine Your Search

it manager jobs in buffalo ny

Help Desk Manager

IT Manager

IT Manager, Ops Tech Solutions Delivery

Business Systems Team Leader

Technology Senior Manager - Service Reliability & Operations

Manager, ETS

Senior Manager, IT Financial Management

Director IT & AI Innovation

Digital Shared Services Senior Manager

EMR & Technology Systems Manager

Change Management Specialist

Supervisor, IT Service Delivery

IT Technical Manager (Software Development)

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