Top 78 Patient representative Jobs in Buffalo Ny

Lab Customer Service Representative - Temp to possible perm
Great Lakes Dental Technologies —Tonawanda, NY
- $17.50 - $19.50 an hour
- Temporary
- High school diploma or GED
- Military encouraged
- 1 year
- Health savings account
- Health insurance
Quick Apply
Customer Service Representative | Technical Support
SPECTRUM —Amherst, NY
- $20.00 - $25.25 an hour
- Weekends as needed
- English
- Residential
- Microsoft Office
- Opportunities for advancement
8d
Patient Service Representative
Excelsior Orthopaedics —Amherst, NY
- $18 - $30 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- Medical terminology
Quick Apply
1d
Patient Services Representative
Kaleida Health —Amherst, NY
- $17.37 - $23.89 an hour
- Overtime
- Primary Care
- High school diploma or GED
- Organizational skills
- Free parking
- Health insurance
Quick Apply
5d
Patient Service Representative
Buffalo Surgery Center —Amherst, NY
- $18 - $24 an hour
- Full-time
- High school diploma or GED
- 1 year
- Hospital experience
Quick Apply
1d
Patient Service Representative
Hertel Family Dentistry —Buffalo, NY
- $19 - $24 an hour
- Part-time
- Dental office
- Customer service
- Mid-level
- Employee discount
- Flexible schedule
Quick Apply
2d
Patient Communication Representative (PCR) - 20699
General Physician, P.C —Buffalo, NY
- $17.37 - $23.89 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Organizational skills
- Free parking
- Health insurance
Patient Access Representative [RP-N]
Roswell Park Cancer Institute —Buffalo, NY
- $42,641 a year
- Full-time
- Administrative experience
- High school diploma or GED
- Clinic
Patient Services Representative - 22210
General Physician, P.C —Amherst, NY
- $17.37 - $23.89 an hour
- Overtime
- Primary Care
- High school diploma or GED
- Organizational skills
- Free parking
- Health insurance
5d
Patient Services Representative (PSR)
Kaleida Health —Williamsville, NY
- $17.37 - $23.89 an hour
- Overtime
- High school diploma or GED
- Organizational skills
- Computer skills
- Free parking
- Health insurance
Quick Apply
Guest Relations Representative
Kaleida Health —Buffalo, NY
- $18.12 - $27.02 an hour
- Part-time
- Hospital
- High school diploma or GED
- In-person
Quick Apply
Patient Services Representative - 20940
General Physician, P.C —Williamsville, NY
- $17.37 - $23.89 an hour
- Overtime
- High school diploma or GED
- Organizational skills
- Computer skills
- Free parking
- Health insurance
Patient Service Representative- Registration (Saturdays)
Great Lakes Medical Imaging LLC —Williamsville, NY
- $18 - $23 an hour
- Overtime
- Ability to walk for extended periods
- Administrative experience
- High school diploma or GED
7d
Patient Access Representative (Temporary-Benefited/Full Time)
Roswell Park Cancer Institute —Buffalo, NY
- $42,641 a year
- Full-time
- High school diploma or GED
- Organizational skills
- 1 year
20h
Patient Services Representative - 20386
General Physician, P.C —North Tonawanda, NY
- $17.37 - $23.89 an hour
- Overtime
- High school diploma or GED
- Organizational skills
- Computer skills
- Free parking
- Health insurance
Patient Communication Representative
Kaleida Health —Amherst, NY
- $16.75 - $21.66 an hour
- Overtime
- Office
- High school diploma or GED
- In-person
- Free parking
- Health insurance
Quick Apply
Patient Services Representative (Part-Time)
UBMD Primary Care —Buffalo, NY
- $17 - $19 an hour
- Part-time
- Background check
- OSHA
- Pass drug screening
Quick Apply
Patient Communication Representative (PCR)
Kaleida Health —Buffalo, NY
- $16.75 - $21.66 an hour
- 8 hour shift
- Mid-level
- High school diploma or GED
- Organizational skills
- Free parking
- Health insurance
Quick Apply
Patient Service Representative
Neighborhood Health Center of WNY Inc —Buffalo, NY
- From $18.50 an hour
- Monday to Friday
- High school diploma or GED
- Pediatrics
- Computer skills
- 403(b) matching
- Health savings account
Quick Apply
13d
Patient Communication Representative - 18233
General Physician, P.C —Amherst, NY
- $16.75 - $21.66 an hour
- Overtime
- Office
- High school diploma or GED
- In-person
- Free parking
- Health insurance

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Lab Customer Service Representative - Temp to possible perm

Great Lakes Dental Technologies -
Tonawanda, NY

Quick Apply

Job Details

Temporary | Seasonal | Full-time
$17.50 - $19.50 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
Employee stock ownership plan
Life insurance
Referral program
Lunch & learns

Qualifications

Email customer support
Customer returns handling
Phone communication
High school diploma or GED
Client interaction via phone calls

Full Job Description

Join Our Team as a Laboratory Customer Service Representative!

Are you a customer-focused problem-solver who thrives on turning inquiries into positive experiences? In this role, you'll be the friendly, knowledgeable voice customers rely on for everything from case status updates to product education on our offerings. No dental lab experience? We're willing to train the right person who brings a genuine passion for helping others and a commitment to making every customer feel valued and delighted.

Job Title: Lab Customer Service Representative - Temp to possible perm

Pay Range: $17.50-$19.50

Position Type: Full-time, Temp to possible permanent

Schedule: M-F, 8:00 AM - 4:30 PM

Summary: The Lab Customer Service Representative I serves as a primary point of contact for laboratory customers by responding to inquiries, providing case status updates, resolving basic service concerns, supporting order and case-related processes, and educating customers on GLDT services, products, and online tools. This role helps ensure a positive customer experience through accurate communication, timely follow-up, and collaboration with internal laboratory and customer service teams.

Responds to customer inquiries, concerns, and complaints related to laboratory services in a professional, timely, and accurate manner.
Provides case status updates, responds to tracer requests, and follows up with customers regarding due dates, missing information, and unresolved case issues.
Reviews and resolves basic customer service matters, including credits, returns, repairs, web supply requests, and case-related questions.
Provides Level 1 technical customer support as needed, including basic appliance questions, upper/lower appliance clarification, opposing model requirements, DentaSoak usage and ordering, and requests for permission to add clasps, remount, or change clasps.
Educates customers on GLDT products, services, website tools, case tracking, literature, prescriptions, flyers, and training class information.
Follows up on customer complaints and service concerns to ensure timely resolution and a positive customer experience.
Supports new account follow-up by gathering customer information for internal use and promotional campaigns.
Verifies customer information, including customer addresses, patient names, and case-related details, to support accurate order processing and communication.
Receives and processes overflow headgear orders, web orders, and other customer requests as assigned.
Participates in special project call campaigns, including promotional calls, due-date calls, and other customer outreach initiatives.
Performs case entry coverage as needed to support department workflow.
Resolves unknown customer shelf issues and supports follow-up related to unidentified or incomplete cases.
Performs cancel and trash processes in accordance with department procedures.
Completes monthly A-Z clean out and other routine department maintenance activities.
Makes Level 1 policy calls as defined by the Manager of Lab Customer Service.
Reconciles UPS bills and assists with other administrative tasks related to customer service operations.
Uses approved customer service techniques, tools, systems, and communication methods to ensure consistent and accurate support.
Performs other duties as assigned.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or equivalent required; associate degree preferred. One year of customer service, technical support, dental, orthodontic, medical, or related experience preferred.

Other skills and Abilities:

Customer service orientation
Clear verbal and written communication
Attention to detail and accuracy
Problem solving and follow-through
Ability to learn technical product and case information
Professional phone and email etiquette
Dependability and teamwork
Ability to manage multiple priorities in a fast-paced environment

Technical Knowledge:

Ability to learn and communicate basic technical information related to orthodontic appliances, laboratory processes, case tracking, and GLDT products and services. Prior knowledge of oral appliance fabrication, dental terminology, or orthodontic workflows is preferred.

EEO/Disabilities/Veterans. Individuals with disabilities and protected veterans are encouraged to apply.

At Great Lakes Dental Technologies, we care about our employees, the people we do business with, and our community. We’ve been named one of Western New York’s Top Places to Work in 2023 and 2024 by the Buffalo News, Best Place to Work 2024 and 2025 by Buffalo Business First, and were awarded the Healthiest Workplace for 2024. We’re a team that works hard but understands the importance of work-life balance, teamwork, and on-site fun. As an employee-owned company, we strive to do the right thing for our employees, for our customers, and for our community. Great Lakes Dental Tech is an employee-owned dental manufacturer that offers over 4,000 products and operates one of the largest orthodontic laboratories in the United States. Located in Tonawanda, NY.

Why we're great at Great Lakes Dental Technologies:

Established Legacy - Joining Great Lakes provides career advancement at a stable, industry-leading company that has grown from a 2-person lab in 1965 to a 200+ employee-owned organization.
Employee Ownership - At Great Lakes, employee ownership means that each team member has a stake in the company's success, fostering a sense of responsibility, collaboration, and commitment to our shared goals. Employees earn company stock.
Comprehensive Benefits – We provide an array of benefits that can help you enjoy increased well-being, deal with an unexpected illness or accident, build and protect your financial security, balance your personal and professional life and meet everyday needs.
Wellness & Work-Life Balance - Enjoy an environment that promotes wellness events and a healthy work-life balance, ensuring a fulfilling and sustainable life and career.
Diverse Opportunities - Find employment opportunities in various departments including laboratory, digital production, customer service, accounting, sales, marketing, warehouse, and shipping and receiving.
Training and Innovation – Hands on training provides many opportunities to develop and enhance your skills to advance in your career.
Community and Impact - Participate in various company-sponsored activities such as raffles for charity, fitness events, lunch and learns, craft nights, food trucks, company lunches, and outings.

Benefits:

401(k)

Dental Insurance

Vision Insurance

Employee Stock Ownership Plan

Health Insurance

Health Savings Account

Life Insurance

Paid Time Off

Referral Program

Tuition Reimbursement

College Scholarships

Annual Bonus Opportunity

Annual Wage Increase

Quick Apply

Refine Your Search

patient representative jobs in buffalo ny

Lab Customer Service Representative - Temp to possible perm

Customer Service Representative | Technical Support

Patient Service Representative

Patient Services Representative

Patient Service Representative

Patient Service Representative

Patient Communication Representative (PCR) - 20699

Patient Access Representative [RP-N]

Patient Services Representative - 22210

Patient Services Representative (PSR)

Guest Relations Representative

Patient Services Representative - 20940

Patient Service Representative- Registration (Saturdays)

Patient Access Representative (Temporary-Benefited/Full Time)

Patient Services Representative - 20386

Patient Communication Representative

Patient Services Representative (Part-Time)

Patient Communication Representative (PCR)

Patient Service Representative

Patient Communication Representative - 18233

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