Top 3345 Product support Jobs in Buffalo Ny

Online Chat Representative
Cappellino Buick GMC —Amherst, NY
- $25 - $40 an hour
- Full-time
- High school diploma or GED
- Bachelor's degree
- Communication skills
- Dental insurance
- Vision insurance
Quick Apply
14d
Product Support Engineer
Eaton —Orchard Park, NY
- $71,000 - $105,000 a year
- Background check
- Fair chance
- 1 year
- Retirement plan
8d
Administrative Assistant 1 or Administrative Assistant Trainee (NY HELPS)
State of New York - Attorney General, Office of the —Buffalo, NY
- $40,391 - $58,447 a year
- Full-time
- Background check
- Word processing
- Administrative experience
- Paid holidays
- Health insurance
6d
Intake Coordinator
Highmark Inc. —Buffalo, NY
- $19.66 - $27.42 an hour
- Full-time
- Word processing
- HIPAA
- Research
(USA) Personal Shopper - Sam's
Sam's Club —Cheektowaga, NY
- $18 - $26 an hour
- High school
- Continuous improvement
- Mentoring
- Paid jury duty
- Disability insurance
Assembly Technician First Shift
Schneider Electric —Buffalo, NY
- Online Application
- English
- Mid-level
- In-person
- Dental insurance
- Military leave
Flex Shopper - Full Time
Whole Foods Market —Buffalo, NY
- $16.00 - $25.40 an hour
- 8 hour shift
- Hospitality
- 18 years or older
- English
- Store discount
- Paid time off
Merchandise and Stocking Associate
Sam's Club —Cheektowaga, NY
- $18 - $26 an hour
- High school
- Sales
- Merchandising
- Paid jury duty
- Disability insurance
Whey Bagger Trainee - 3rd shift
Lactalis American Group Inc —Buffalo, NY
- $28.78 - $32.65 an hour
- Full-time
- Forklift
- High school diploma or GED
- Assembly
- Tuition reimbursement
- Paid time off
Quick Apply
Paralegal
Hawkins Parnell & Young, LLP —Buffalo, NY
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- Profit sharing
- Health savings account
Quick Apply
Fleet Coordinator
Linde —Tonawanda, NY
- $63,375 - $92,950 a year
- Mid-level
- Communication skills
- Paid holidays
- Disability insurance
7d
Service Desk Technician I
GTI Fabrication —Buffalo, NY
- $23.50 - $28.00 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
2d
Associate, Product Line (Headwear)
NEW ERA CAP LLC —Buffalo, NY
- $45,000 - $50,000 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Supply Chain/Materials Handler
Roswell Park Cancer Institute —Buffalo, NY
- From $19.55 an hour
- Full-time
- Hospital
- High school diploma or GED
- Warehouse experience
14d
Whey Bagger Trainee - 2nd shift
Lactalis American Group Inc —Buffalo, NY
- $28.03 - $30.65 an hour
- Full-time
- Forklift
- High school diploma or GED
- Assembly
- Tuition reimbursement
- Paid time off
Quick Apply
Associate, Product Line (Key Account)
NEW ERA CAP LLC —Buffalo, NY
- $45,000 - $50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Maintenance Manager
TreeHouse Foods —Tonawanda, NY
- $97,500 - $146,300 a year
- Full-time
- Engineering
- Analysis skills
- Supervising experience
- Paid training
- Tuition reimbursement
Supplier Development Engineer
PCB Piezotronics, Inc. —Depew, NY
- $57,984 - $100,829 a year
- Full-time
- 5 years
- Engineering
- ERP systems
6d
Field Sales Manager (Must Have Door-to-Door Sales Experience)
AEON Staffing Group —Buffalo, NY
- $80,000 - $200,000 a year
- Full-time
- Clean driving record
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
13d
Construction Product Support Specialist
Erie Metal Specialties Inc —Akron, NY
- $40,000 - $50,000 a year
- Urgently hiring
- Construction site
- Sales
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply

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product support jobs near buffalo ny

Online Chat Representative

Cappellino Buick GMC -
Amherst, NY

Quick Apply

Job Details

Full-time
$25 - $40 an hour
14 days ago

Benefits

Dental insurance
Vision insurance
Opportunities for advancement

Qualifications

Live chat
Foreign language proficiency
Post-sales product instruction
Customer records maintenance
Managing customer accounts
Texting/chatbox tools
Account maintenance
Customer satisfaction tracking
Filing
Client file management
Post-sales issue resolution
High school diploma or GED
Managing clients in a customer support role
Bachelor's degree
Client retention
Client services
Customer engagement
Customer support
CRM system proficiency
Cross-functional collaboration
Communication skills
Entry level
Cross-functional communication
Customer data entry

Full Job Description

Cappellino Buick GMC is currently looking for an Online Chat Representative to provide top-tier customer service to our clients. The selected candidate will serve as a primary point of contact for customers seeking assistance through our online chat platform. This role involves resolving queries, recommending solutions, and guiding product users through features and functionalities.

Key Responsibilities

- Take the initiative to engage in live chats on our website with the aim of offering support to potential and existing customers
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Maintain high levels of customer satisfaction and work to improve on feedback received from customers
- Keep records of customer interactions, process customer accounts, and file documents
- Collaborate with cross-functional internal teams to improve overall customer service and product knowledge
- Recognize sales opportunities when appropriate with the plan to ensure customer retention and satisfaction

Qualifications

- Proven customer support experience or experience as a client service representative
- Strong communication and interpersonal skills
- The ability to handle stress in a fast-paced work environment
- Demonstrated ability to handle multiple tasks or projects effectively
- High level of professionalism, patience, and efficiency to maximize customer satisfaction
- Proficiency in English; bilingual proficiency would be a plus
- Familiarity with CRM systems and practices would be a preferred tactic
- High school diploma or Bachelor's degree in relevant fields; additional certification in Customer Service or Sales would be a plus

Benefits

- Competitive compensation package
- Comprehensive training and professional development opportunities
- Positive and dynamic work environment focused on employee engagement
- Generous vacation and leave policies
- Health, dental, and vision insurance
- Opportunities for career growth and advancement

This position offers an exciting chance to directly impact Cappellino Buick GMC's customer base and support our mission for providing exceptional customer service. If you are looking for a challenging and rewarding role conducive to personal and professional growth, this may be the perfect role for you!

Quick Apply

Refine Your Search

product support jobs in buffalo ny

Online Chat Representative

Product Support Engineer

Administrative Assistant 1 or Administrative Assistant Trainee (NY HELPS)

Intake Coordinator

(USA) Personal Shopper - Sam's

Assembly Technician First Shift

Flex Shopper - Full Time

Merchandise and Stocking Associate

Whey Bagger Trainee - 3rd shift

Paralegal

Fleet Coordinator

Service Desk Technician I

Associate, Product Line (Headwear)

Supply Chain/Materials Handler

Whey Bagger Trainee - 2nd shift

Associate, Product Line (Key Account)

Maintenance Manager

Supplier Development Engineer

Field Sales Manager (Must Have Door-to-Door Sales Experience)

Construction Product Support Specialist

I want to receive the latest job alert for product support in buffalo ny

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