Top 145 It technician Jobs in Buford, Ga

IT Service Desk Agent
Hired by Matrix —Alpharetta, GA
- $24 an hour
- Overtime
- Computer literacy
- Mid-level
- Office
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5d
IT Systems Support Technician
Primary Holdings, Inc. —Johns Creek, GA
- $65,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician
MIS Solutions —Suwanee, GA
- $45,000 - $55,000 a year
- Weekends as needed
- Background check
- Up to 50% travel
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
Technical Support Specialist
Siemens —Peachtree Corners, GA
- $61,547 - $105,509 a year
- Full-time
- Hybrid work
- Office
- US work authorization
- 1 year
4d
IT Support Specialist, Tier I – Shared Services
National Christian Foundation —Alpharetta, GA
- Online Application
- Remote
- Microsoft Outlook
- Computer Science
- Mid-level
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IT Support Center Specialist
Jackson Healthcare —Alpharetta, GA
- From $26.92 an hour
- Weekends as needed
- Computer science
- Computer Science
- 3 years
- Health savings account
- Health insurance
Quick Apply
11d
Customer Support Analyst
Sage —Lawrenceville, GA
- Hybrid work
- Office
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health insurance
2d
IT Tech Support (PM)
thredUP Inc —Suwanee, GA
- Full-time
- Background check
- 18 years or older
- English
- Employee stock purchase plan
- Paid holidays
Technology Support Tech III - IT Customer Service and Support
Gwinnett County Public Schools —Gwinnett County, GA
- $49,435 - $79,283 a year
- Full-time
- 5 years
- Windows
- Ability to climb stairs
HELPDESK SUPPORT TECHNICIAN
Atlanta I.T. Service —Duluth, GA
- Weekends as needed
- Background check
- Pass drug screening
- Office
Customer Support Specialist
Mujin Corp —Suwanee, GA
- $20 - $30 an hour
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Paid training
- Health insurance
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IT Help Desk Professional
Kimley-Horn —Alpharetta, GA
- Writing skills
- Mid-level
- Office
- Profit sharing
- Health insurance
3d
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Senior Desktop Support Technician
Comtech Global Inc —Gwinnett County, GA
- $50,000 - $70,000 a year
- Full-time
- School experience
- Classroom
- Mid-level
Quick Apply
9d
Technical Customer Service Representative - OSC (First Shift)
QTS Data Centers —Suwanee, GA
- Email
- Computer science
- Computer Science
- Writing skills
- Wellness program
- Health savings account
IT Support Specialist
Engineering Systems Inc —Norcross, GA
- Full-time
- Hybrid work
- Microsoft Outlook
- Ability to walk for extended periods
- Mid-level
- Paid holidays
- Health insurance
3d
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Stone Mountain, GA
- $25.48 - $41.68 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Store Support Representative
National Vision —Lawrenceville, GA
- Full-time
- Hybrid work
- Word processing
- Computer literacy
- Windows
- Paid holidays
- Health insurance
Quick Apply
IT Specialist
AHA Consulting Engineers, Inc. —Alpharetta, GA
- Full-time
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Quick Apply
Help Desk Technician (Tier 2)
Snap Tech IT —Cumming, GA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Health insurance

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it technician jobs near buford, ga

IT Service Desk Agent

Hired by Matrix -
Alpharetta, GA

Quick Apply

Job Details

Contract
$24 an hour
5 days ago

Qualifications

High school diploma or GED

Full Job Description

At-a-Glance:

Are you ready to build your career by joining a global financial institution, If so, our client is hiring a IT Service Desk Agent.

Position Type:

Contract
Onsite

Required:

High school diploma or GED required.
Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
Excellent customer service and communication skills (written and verbal).
Strong problem-solving and critical-thinking abilities.
Self-motivated with the ability to work independently and prioritize tasks under pressure.
Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.

Responsibilities:

Responsible for high quality end-user technical support, related to enterprise software and hardware.
An understanding of technology and the ability to apply that knowledge to support all existing systems.
Provides investigation, diagnosis, resolution and recovery for hardware/software problems.
Customer Support:
- Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
- Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
- Resolve issues or escalate appropriately while managing customer expectations.
- Maintain composure and professionalism in high-pressure and difficult situations.
- Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
- Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
- Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
- Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
- Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
- Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
- Perform incident assessment, triage, research, training/education, resolution, and recovery.
- Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
- Install, modify, clean, or repair hardware and software as required.
- Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
- Collaborate with team members to ensure service excellence and share knowledge.
- Be a culture carrier by demonstrating a positive, team-oriented attitude.
- Adhere to company policies and procedures, contributing to a safe and professional work environment.
Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
Continuously seek opportunities for self-improvement and operational efficiency.

Get in Touch:
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Ankit at (201) 377-5090 to learn more.

#HbM6349

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Refine Your Search

it technician jobs in buford, ga

IT Service Desk Agent

IT Systems Support Technician

IT Support Technician

Technical Support Specialist

IT Support Specialist, Tier I – Shared Services

IT Support Center Specialist

Customer Support Analyst

IT Tech Support (PM)

Technology Support Tech III - IT Customer Service and Support

HELPDESK SUPPORT TECHNICIAN

Customer Support Specialist

IT Help Desk Professional

Service Desk Analyst

Senior Desktop Support Technician

Technical Customer Service Representative - OSC (First Shift)

IT Support Specialist

IT Support Engineer I, Ops Tech Solutions (OTS)

Store Support Representative

IT Specialist

Help Desk Technician (Tier 2)

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