Top 248 Operations lead Jobs in Buford, Ga

Customer Service Agent - Team Lead - (Access) - Administrative Services - Remote/Lawrenceville, GA
View Point Health —Lawrenceville, GA
- Part-time
- Remote
- Computer literacy
- Pass drug screening
- Mid-level
11d
Site Lead, Grocery Fulfillment Center
Amazon.com Services LLC —Duluth, GA
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Supervising experience
- AD&D insurance
- Health insurance
Team Leader, PM, Dairy - Dacula
Publix Super Markets, Inc. —Dacula, GA
- $25.75 - $35.50 a week
- Full-time
- Mid-level
3d
Operations Leader - Full Time
Sephora —Johns Creek, GA
- $24.00 - $27.50 an hour
- Weekends as needed
- Hospitality
- Merchandising
- Mid-level
- Health insurance
Team Leader $18.50 -Mall of Georgia
Goodwill of North GA —Buford, GA
- $18.50 an hour
- English
- Mid-level
- Forklift
Quick Apply
Warehouse Team Leader, ON, Fresh Kitchen - Dacula
Publix Super Markets, Inc. —Dacula, GA
- $25.75 - $35.50 an hour
- Full-time
- Mid-level
- Warehouse
Team Leader $18.50 - Mall of Georgia Store
Goodwill of North GA —Buford, GA
- $18.50 an hour
- English
- Mid-level
- Forklift
Quick Apply
Facility Lead
Cubework —Tucker, GA
- $23 - $28 an hour
- Full-time
- English
- Mid-level
- Office
- Health insurance
Quick Apply
Lead Board Certified Behavior Analyst (BCBA)- Center Based
Kadiant —Gainesville, GA
- From $95,000 a year
- Full-time
- Clinic
- Children
- Psychology
- Health insurance
- Dental insurance
Quick Apply
1d
Clean Air Lawn Care Johns Creek, GA – Assistant Manager (Field Lead)
Clean Air Lawn Care Johns Creek —Johns Creek, GA
- From $50,000 a year
- Part-time
- Mid-level
- High school diploma or GED
- Driver's License
Quick Apply
9d
Lead Board Certified Behavior Analyst (BCBA)- Center Based
Kadiant —Duluth, GA
- From $95,000 a year
- Full-time
- Clinic
- Children
- Psychology
- Health insurance
- Dental insurance
Quick Apply
1d
SAP SuccessFactors Solutions Lead - Remote or Alpharetta, GA based
Avanos Medical —Alpharetta, GA
- $135,000 - $155,000 a year
- Remote
- Computer Science
- System design
- Contracts
- Health insurance
- 401(k) matching
2h
Non-Clinical Site Operational Lead
Software Technology Inc —Alpharetta, GA
- 8 hour shift
- Mid-level
- High school diploma or GED
- 1 year
Quick Apply
Heavy Equipment Lead Technician / Shop Foreman
Simonson Equipment, Inc —Doraville, GA
- $32 - $42 an hour
- Full-time
- Supervising experience
- Computer skills
- In-person
- Paid time off
Quick Apply
Retail Operations Lead
PetSmart —Roswell, GA
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Retail Operations Lead
PetSmart —Loganville, GA
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Front of House Team Leader
Chick-fil-A —Suwanee, GA
- $16 - $18 an hour
- Part-time
- Customer service
- Quick service & fast food restaurant
- In-person
Quick Apply
Lead Shipping Specialist
ODP Business Solutions —Buford, GA
- $18.74 - $23.50 an hour
- Full-time
- Customer service
- Computer literacy
- Basic math
- Commuter assistance
- Health savings account
1d
Floating Team Lead
United Cerebral Palsy of GA —Atlanta, GA
- $25.64 an hour
- Full-time
- CPR Certification
- Up to 50% travel
- Mid-level
Quick Apply
Back of House Team Leader
Chick-fil-A —Suwanee, GA
- $16 - $18 an hour
- Part-time
- Customer service
- Quick service & fast food restaurant
- In-person
Quick Apply

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Customer Service Agent - Team Lead - (Access) - Administrative Services - Remote/Lawrenceville, GA

View Point Health -
Lawrenceville, GA

Apply Now

Job Details

Part-time | Full-time | PRN
11 days ago

Qualifications

Computer operation
Computer literacy
High school diploma or GED
Driver's License

Full Job Description

View Point Health

Job Title: Customer Service Agent - Team Lead - (Access)

Job Code: GSS080/Administrative Support 1 or T1601/Personnel Services Worker

Shift: Full-Time (40 hours per week on average) or PRN/Hourly (19 hours per week on average)

Job Hours: 8:00 AM to 5:00 PM - Monday - Friday

Base Location: Remote/Lawrenceville, GA.

Division/Department/Program: Centralized Scheduling / Access

Full-time X

Part-time

PRN

Exempt

Nonexempt X

View Point Health is a community behavioral health center utilizing a team of psychiatrists, nurses, licensed counselors and social workers, as well as other professionals to provide services to individuals who need treatment and support to cope with mental illness, substance abuse, and intellectual and developmental disabilities. View Point Health serves uninsured, underinsured, low-income Medicaid, Medicare, war veterans and some private insurance across multiple locations with a full continuum of behavioral health services and support.

Under direct supervision, performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the close supervision of a clerical or administrative supervisor.

Duties & Responsibilities:

Maintaining daily operations of a busy call center. Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Provide daily leadership and guidance to centralized scheduling staff.
Serve as a back up to the supervisor and act as a point person to lead the team when the supervisor is unavailable.
Assist with complex scheduling requests, urgent referrals, and provider schedule changes.
Support current team with ongoing training and conduct training for new hires.
Handle escalated caller’s concerns from team and other staff members.
Assist supervisor with reports to track call metrics for team members.
Answering multi line phone calls, checking authorizations, distributing documents, fielding/managing/scheduling new and existing client appointments for all View Point Health locations as well as community providers.
Data entry, maintaining and updating schedules for Doctors, APRNs, and Nurses.
Research system to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
Follow the processes of the client program and perform all tasks in a courteous and professional manner
Utilize systems and technology to complete account management tasks
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to accurately answer customer questions
Comply with requirements surrounding confidential information and personal information.
Ensure first call resolution through problem solving and effective call handling
Attending meetings and training and reviewing all new training material to stay up to date on changes to programs knowledge, systems, and processes.
Adhere to all attendance and work schedule requirements.

Minimum Qualifications:

High school diploma/GED and ability to perform basic office functions and computer related duties.

Preferred Qualifications:

2+ to 3+ years of experience as a Team Lead, Supervisor, or in a similar leadership role.
Ability to multitask and initiative to solve problems.
Ability to work well independently as well as in a team setting.
Ability to provide excellent customer service to individuals with behavioral health conditions.
Experience working with ECR and/or CareLogic but not required.
Experience working with Excel spreadsheets.
Excellent communication skills, delegation and problem-solving skills with an ability to motivate others.
Excellent time management skills.

Requirements/Competencies:

Must be able to work remotely in a quiet secured location.
Must be able to lift 20 pounds.
Requires long periods of sitting.
Must have valid Georgia driver’s license and Motor Vehicle Record in accordance with company policy.
Candidates for selection must pass a criminal background check (including fingerprinting).
Must pass a pre-employment drug screen and subject to random drug screens.

Note: Some positions may require a valid driver's license.

View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply Now

Refine Your Search

operations lead jobs in buford, ga

Customer Service Agent - Team Lead - (Access) - Administrative Services - Remote/Lawrenceville, GA

Site Lead, Grocery Fulfillment Center

Team Leader, PM, Dairy - Dacula

Operations Leader - Full Time

Team Leader $18.50 -Mall of Georgia

Warehouse Team Leader, ON, Fresh Kitchen - Dacula

Team Leader $18.50 - Mall of Georgia Store

Facility Lead

Lead Board Certified Behavior Analyst (BCBA)- Center Based

Clean Air Lawn Care Johns Creek, GA – Assistant Manager (Field Lead)

Lead Board Certified Behavior Analyst (BCBA)- Center Based

SAP SuccessFactors Solutions Lead - Remote or Alpharetta, GA based

Non-Clinical Site Operational Lead

Heavy Equipment Lead Technician / Shop Foreman

Retail Operations Lead

Retail Operations Lead

Front of House Team Leader

Lead Shipping Specialist

Floating Team Lead

Back of House Team Leader

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