Overview
Warehouse Order Auditor / Warehouse Associate is responsible for auditing customer orders to ensure shipment accuracy, inventory integrity, and compliance with customer requirements. Verifies product selection, quantities, labeling, and shipment documentation through physical inspections and system validation. Identifies and resolves discrepancies, maintains accurate records, and supports continuous improvement initiatives to achieve operational and customer service goals while maintaining a safe and productive warehouse environment.
Additional Responsibilities (Order Auditing Focus)
- Audit customer orders for accuracy prior to shipment by verifying product SKU, quantity, lot numbers, serial numbers, and packaging requirements.
- Compare physical product counts against warehouse management system (WMS) records to ensure inventory and order accuracy.
- Conduct quality inspections of picked orders to identify shortages, overages, damages, or incorrect products before customer shipment.
- Research and resolve order discrepancies, inventory variances, and documentation errors through established warehouse procedures.
- Utilize RF scanners, warehouse management systems, and inventory tracking tools to validate order accuracy and maintain audit records.
- Verify special customer requirements, shipping instructions, and compliance standards are met before order release.
- Document audit findings and communicate discrepancies to supervisors, inventory control, and operations teams for corrective action.
- Monitor audit accuracy metrics and contribute to initiatives that improve order quality, inventory integrity, and customer satisfaction.
- Perform cycle count verification and assist with inventory reconciliation activities as needed.
- Maintain compliance with company policies, quality standards, and customer service level agreements (SLAs).
- Support root cause analysis efforts for recurring order fulfillment errors and recommend process improvements.
- Ensure proper labeling, packaging, and shipment documentation are completed accurately and consistently.
Enhanced Skills and Abilities
- Strong attention to detail with the ability to identify and correct order discrepancies.
- Experience auditing customer orders, inventory transactions, or quality control processes in a distribution center preferred.
- Working knowledge of warehouse management systems (WMS), RF scanning equipment, and inventory control procedures.
- Ability to analyze inventory and shipping data to identify trends and process improvement opportunities.
- Strong organizational and recordkeeping skills.
- Ability to maintain high levels of accuracy while working in a fast-paced, productivity-driven environment.
- Effective problem-solving and investigative skills to resolve order and inventory discrepancies.
- Proficiency in Microsoft Excel for tracking audit results, generating reports, and analyzing accuracy metrics.
- Understanding of FIFO, inventory control practices, and warehouse quality standards preferred.
- Ability to communicate audit findings professionally with warehouse associates, leads, supervisors, and cross-functional teams.
Resume-Friendly Summary
Qualifications
- High school diploma or equivalent education preferred
- Basic ability to communicate, both verbally and in writing, using the English language
- Basic math skills (counting, addition, subtraction, multiplication)
- Basic computer skills (accessing and navigating the internet; familiar with the keyboard; opening, closing and saving documents)
- Ability to lift a minimum of 70 pounds regularly, up to 150 pounds infrequently
- Ability to push, pull, grasp, and fine manipulation of equipment using hands is ongoing throughout the work hours
- Walking on uneven surfaces possible, though infrequently
- Basic level experience with Microsoft Word and Excel
- Ability to work a flexible schedule is a plus (start shift early and/or stay until the work is complete)
- Exhibited good job performance and behavior as measured through indicators such as teamwork, attendance, quality and productivity, etc.
- One (1) year previous related experience preferred
About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The salary range for this role is $17.00/HR to $17.00/HR, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
How to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.
