Top 7 Helpdesk manager Jobs in Buford Ga

IT Manager, Enterprise Systems
D4C Dental Brands, Inc. —Atlanta, GA
- Computer Science
- 5 years
- Office
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Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
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Service Desk Manager
Softrim LLC —Alpharetta, GA
- Full-time
- Computer science
- Azure
- Computer Science
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HRIS Data Analyst
Motrex LLC —Alpharetta, GA
- Full-time
- Mid-level
- Office
- 3 years
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HRIS Techno-Functional Analyst
Motrex LLC —Alpharetta, GA
- Full-time
- Mid-level
- Office
- 3 years
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IT Site Infrastructure Manager
Alcon —Johns Creek, GA
- Weekends as needed
- Computer science
- 7 years
- Azure
- Health insurance
Lead Technology Operations Analyst-Sonic
Inspire Brands —Atlanta, GA
- 7 years
- Bachelor's degree
- Mentoring

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Associate Technical Account Manager
Yardi Systems, Inc. —Atlanta, GA
Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
$31.25 - $32.81 an hour
Manager- Information Technology (Aviation Manufacturing)
Jetaire Group —Fayetteville, GA
Provide hands-on desktop support for Windows 10/11 (hardware, software, user support). Recommend and implement technological improvements to support efficiency,…
$35 - $45 an hour
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13d

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
2d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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7d

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IT Manager, Enterprise Systems

D4C Dental Brands, Inc. -
Atlanta, GA

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Job Details

Qualifications

Supervising experience
IT experience within healthcare
Implementing IT solutions
Stakeholder management

Full Job Description

JOB SUMMARY:

The Manager of Enterprise Systems will lead and oversee the effective delivery of top-tier technical assistance within our enterprise IT environment. This role will directly manage and develop our Clinical Systems and Enterprise Engineering teams. This position combines strong technical expertise with a passion for empowering teams to meet system availability, performance, and scalability requirements and drive the integration of new solutions. This support is crucial to the delivery of the company’s mission of helping children achieve a lifetime of great oral health.

EDUCATION/CREDENTIALS:

Bachelor's degree in Information Systems, Computer Science, Healthcare Informatics, or a related field or equivalent combination of education and experience.

JOB RELATED EXPERIENCE:

5+ years of progressive experience in IT support, including 2+ years in management or a supervisory role.
Experience leading the successful implementation of new technologies and solutions.
Healthcare experience required, dentistry preferred
Technical Skills:
Proven experience working with enterprise-scale systems and integrations.

- In-depth knowledge of the Microsoft 365 ecosystem, specifically desktop applications, productivity suites, and collaboration tools.
- Experience with service desk ticketing systems and ITIL or similar frameworks.
Leadership & Management:
- Ability to lead both technical execution and people development
- Strong communication and stakeholder management skills
- Excellent problem-solving and decision-making capabilities
- Ability to translate complex technical concepts into business language
- Customer-centric mindset with a focus on service quality.

JOB-RELATED SKILLS/COMPETENCIES:

ITIL Certification, preferred
Project management certifications (PMP, etc.), preferred

WORKING CONDITIONS/PHYSICAL DEMANDS:

Office

MAJOR DUTIES AND RESPONSIBILITIES:

Team Leadership & Development:
- Directly supervise the Clinical Systems, and Enterprise Engineering personnel.
- Mentor, coach, guide, and evaluate team members' performance, setting clear expectations and goals.
- Conduct regular performance reviews and identify professional development opportunities.
- Foster a collaborative and positive work environment that prioritizes customer service excellence.
Vendor & Stakeholder Management
- Manage vendors supporting enterprise and clinical systems
- Serve as a key point of contact for business stakeholders
- Communicate system health, risks, and initiatives to leadership
Strategic Alignment & Delivery
- Translate strategic directives into actionable execution plans
- Partner with PMO and leadership on project intake, prioritization, and delivery
- Support modernization initiatives (cloud migrations, SaaS adoption, technical debt reduction)
- Evaluate new technologies and recommend improvements
- Partner with stakeholders across the enterprise to ensure smooth transitions and user adoption.

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helpdesk manager jobs in buford ga

IT Manager, Enterprise Systems

Service Desk Analyst

Service Desk Manager

HRIS Data Analyst

HRIS Techno-Functional Analyst

IT Site Infrastructure Manager

Lead Technology Operations Analyst-Sonic

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