Top 8 helpdesk manager Jobs in buford ga

Help Desk Support Specialist
Pearlman Group —Suwanee, GA
- $22 - $25 an hour
- Full-time
- Microsoft Outlook
- System design
- Mid-level
IT Support Manager, Help Desk Hybrid
ID Logistics —Westgate, GA
- $90,000 - $110,000 a year
- Monday to Friday
- Computer Science
- Analysis skills
- Bachelor's degree
- Health savings account
- Health insurance
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Information Technology Manager
Nichiha USA, Inc. —Johns Creek, GA
- On call
- Google Workspace
- Computer science
- 7 years
Quick Apply
Service Desk Manager
Softrim LLC —Alpharetta, GA
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
HRIS Techno-Functional Analyst
Motrex LLC —Alpharetta, GA
- Full-time
- Mid-level
- Office
- 3 years
3d
IT Manager, Enterprise Systems
D4C Dental Brands, Inc. —Atlanta, GA
- On call
- Microsoft Outlook
- HIPAA
- Analysis skills
Quick Apply

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Help Desk Support Specialist

Pearlman Group -
Suwanee, GA

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Job Details

Full-time
$22 - $25 an hour

Qualifications

Desktop computer repair
Mobile device support
Email customer support
Microsoft Outlook
Phone communication
Hardware maintenance
Equipment troubleshooting
Microsoft Exchange
Public Cloud
Windows
Email configuration (technical support)
Desktop (troubleshooting support)
Remote access software
Azure AD
Desktop applications
MFA
Technical support via email
Desktop administration
Intune
Active Directory management
Mobile devices

Full Job Description

Company Statement:

Headquartered in Suwanee, GA, Pearlman Group, is a multi-channel developer and distributor of specialty supplies, tools, and equipment used in the fabrication, maintenance, cleaning, and restoration of surfaces for residential, commercial, and industrial end-markets. The Company’s products include an extensive offering of proprietary, exclusive, and nationally branded products with over 18,000 SKUs across multiple price points and applications.

Job Purpose / Summary:

The Helpdesk Support Specialist reporting to the IT Operations Manager will leverage development best practices to design, develop, and support new internal solutions, maintain and improve existing custom solutions, and ensure the integrity and availability of the Pearlman Group’s business applications, databases, and reporting environment. A successful candidate will be self-motivated and driven to investigate and resolve issues with legacy applications and data integrations while balancing multiple projects. The candidate will have excellent troubleshooting and communication skills as well as the ability to work directly with business leaders to design and develop new solutions to support both new and existing business needs.

Essential Duties & Responsibilities:

The Helpdesk Support Specialist will be responsible for the following, but not limited to:

Serve as the initial contact for reporting of technical issues and answering questions regarding software/hardware/network issues.
Accurately diagnose and resolve technical issues.
Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.
Effectively escalate issues to the appropriate resources when necessary.
Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation.
Ability to prioritize work and exercise good judgment while managing multiple tasks.
Can function collaboratively as part of a fast-paced, customer-oriented team, perform effectively as an independent producer under broad management direction, and demonstrate a willingness to support the team on all levels to achieve organizational goals and objectives.
Perform other duties and projects as assigned.

Qualifications & Education Requirements:

To perform the job successfully, an individual must have the following:

At least 3 years of experience in technical support or helpdesk role.
Proficiency with current Windows operating systems; server and desktop OS.
Experience with Azure Active Directory and Exchange
Experience with O365 Administration supporting Intune, MFA, and Self-Service Password Tools.
Knowledge and experience supporting, troubleshooting, and configuring PC Hardware onsite and remotely.
End-User desktop support, mobile device support, email support, phone support
Proficient experience using Outlook, Word, Excel, and PowerPoint in a Windows operating system.
Minimum of an associate degree in a related discipline or 2+ years of directly related experience preferred.

Travel Required:

0-10% Travel as needed

Working Conditions / Physical Demands:

Utilize a laptop computer/iPad and other tools
Must be flexible to work both remotely and in front of customers
Needs to handle issues off hours on laptop/phone/WhatsApp on occasion

Apply Now

Refine Your Search

helpdesk manager jobs in buford ga

Help Desk Support Specialist

IT Support Manager, Help Desk Hybrid

Service Desk Analyst

Information Technology Manager

Service Desk Manager

HRIS Techno-Functional Analyst

IT Manager, Enterprise Systems

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