Top 109 It help desk professional Jobs in Buford Ga

IT Help Desk Professional
Kimley-Horn —Alpharetta, GA
- Writing skills
- Mid-level
- Office
- Profit sharing
- Health insurance
10d
Universal Banker I
Georgia's Own Credit Union —Buford, GA
- $23 an hour
- Online Application
- Background check
- Microsoft Excel
- Basic math
- Health insurance
- Dental insurance
IT Support Specialist
Engineering Systems Inc —Peachtree Corners, GA
- Full-time
- Hybrid work
- Microsoft Outlook
- Ability to walk for extended periods
- Mid-level
- Paid holidays
- Health insurance
11d
Help Desk Technician (Tier 2)
Snap Tech IT —Cumming, GA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Health insurance
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
IT Support Specialist I
Priority Technology Holdings, LLC —Alpharetta, GA
- $23 - $27 an hour
- Full-time
- Google Workspace
- Windows
- Associate's degree
- Health savings account
- Employee stock purchase plan
Quick Apply
4d
Desktop Systems Professional
Trimble —Alpharetta, GA
- $55,000 - $75,600 a year
- Online Application
- Google Workspace
- Computer science
- Computer Science
- Paid parental leave
- Employee stock purchase plan
IT Specialist
AHA Consulting Engineers, Inc. —Alpharetta, GA
- Full-time
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Quick Apply
IT Support Specialist
St. Vincent de Paul Georgia —Atlanta, GA
- Weekends as needed
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Zillow Flex Real Estate Agent
Dream Makers Realty —Alpharetta, GA
- $48,226.91 - $196,492.21 a year
- Weekends as needed
- Mid-level
- Real Estate License
- Contracts
- Flexible schedule
Zillow Flex Real Estate Agent
Dream Makers Realty —Roswell, GA
- $48,226.91 - $196,492.21 a year
- Weekends as needed
- Mid-level
- Real Estate License
- Contracts
- Flexible schedule
Zillow Flex Real Estate Agent
Dream Makers Realty —Duluth, GA
- $48,226.91 - $196,492.21 a year
- Weekends as needed
- Mid-level
- Real Estate License
- Contracts
- Flexible schedule
Licensed Real Estate Agent — Leads, Tom Ferry Coaching & Support
Confidential —Georgia
- $75,000 - $250,000 a year
- Full-time
- Remote
- Mid-level
- Real Estate License
- Leadership
- Professional development assistance
- Flexible schedule
Quick Apply
Moncrief Heating & Air - HVAC Customer Service Representative
Moncrief Indoor Comfort, LLC —Alpharetta, GA
- $20 - $25 an hour
- 8 hour shift
- Background check
- Mid-level
- Office
- Store discount
- Paid holidays
Zillow Flex Real Estate Agent
Dream Makers Realty —Lawrenceville, GA
- $48,226.91 - $196,492.21 a year
- Weekends as needed
- Mid-level
- Real Estate License
- Contracts
- Flexible schedule
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Alpharetta, GA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Chamblee, GA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Senior Customer Support Specialist
Brightree —Peachtree Corners, GA
- $30.91 - $41.21 an hour
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Commuter assistance
- Health savings account
Senior Customer Support Specialist
ResMed —Peachtree Corners, GA
- $30.91 - $41.21 an hour
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Commuter assistance
- Health savings account
Systems Administrator
Snap Tech IT —Cumming, GA
- $70,000 - $95,000 a year
- Full-time
- 5 years
- Office
- Windows
- Paid holidays
- Health insurance

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it help desk professional jobs near buford ga

IT Help Desk Professional

Kimley-Horn -
Alpharetta, GA

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Job Details

10 days ago

Benefits

Profit sharing
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching

Qualifications

Writing skills
Incident management software
Windows
Internal employee customer service
Customer support ticket management
IT department experience
Ticketing system technical support

Full Job Description

Overview:

Kimley-Horn is looking for an IT Help Desk professional to join our Alpharetta, Georgia (GA) office! This is not a remote position.

Responsibilities:

In this role, you will join a collaborative IT Service Desk team that provides timely, accurate, and customer-focused technical support to employees across the organization. The selected candidate will help diagnose and resolve technology issues, support service requests, document work in ServiceNow, meet service expectations, and contribute to a reliable, positive support experience for end-users. The successful candidate will also grow into other areas supporting the IT Service Desk organization longer term.

Key responsibilities include:

Diagnose, troubleshoot, and resolve Incident and Catalog Task tickets for end-users
Document all work in ServiceNow quickly, accurately, and thoroughly
Meet SLA resolution timelines and maintain ownership of assigned work
Follow structured escalation workflows and communicate clearly with end-users and internal IT support teams
Collaborate with teammates by sharing knowledge, relevant support resources, and examples from prior tickets when useful

Qualifications:

High School diploma/GED with 3+ years of IT or Helpdesk experience
Associates Degree in Information Technology/Systems with 1-3 years of experience
Strong troubleshooting skills for hardware, software, Microsoft Windows and M365 suite, and end-user technology issues
Experience working with ServiceNow or a similar ITSM platform
Ability to work under pressure, manage multiple tickets at once, and adjust priorities based on queue conditions
Strong communication, writing, customer service, and follow-through skills
Strong attention to detail and commitment to accurate ticket documentation
High aptitude and willingness to learn new technologies, processes, and support workflows
A self-starter that can work with minimal supervision; highly organized
Beneficial certifications include CompTIA A+, ITIL 4 Foundation, Microsoft 365 Fundamentals, Azure Fundamentals, ServiceNow Certified System Administrator, or equivalent experience. Additional certifications such as CompTIA Network+, HDI Support Center Analyst, or similar service desk credentials are a plus

Why Kimley-Horn?:

At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it— that’s why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn’s placement on the Fortune “100 Best Companies to Work” list for 19 years!

Key Benefits at Kimley-Horn

Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
Professional Development: Tuition reimbursement and extensive internal training programs.
Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.

Apply Now

Refine Your Search

it help desk professional jobs in buford ga

IT Help Desk Professional

Universal Banker I

IT Support Specialist

Help Desk Technician (Tier 2)

Service Desk Analyst

IT Support Specialist I

Desktop Systems Professional

IT Specialist

IT Support Specialist

Zillow Flex Real Estate Agent

Zillow Flex Real Estate Agent

Zillow Flex Real Estate Agent

Licensed Real Estate Agent — Leads, Tom Ferry Coaching & Support

Moncrief Heating & Air - HVAC Customer Service Representative

Zillow Flex Real Estate Agent

Now Hiring IT and Telecom Field Technicians

Now Hiring IT and Telecom Field Technicians

Senior Customer Support Specialist

Senior Customer Support Specialist

Systems Administrator

I want to receive the latest job alert for it help desk professional in buford ga

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