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Customer Service and Scheduling Coordinator

Terry's Heating & A/C, Inc.
Twin Falls, ID

Quick Apply

Job Details

Full-time
$15 - $20 an hour

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer communication

Full Job Description

Customer Service and Scheduling Coordinator

Terry's Heating and Air Conditioning | Twin Falls, ID

Full-Time | $15.00-$20.00 per Hour Based on Experience

Schedule: Monday-Friday | 7:30 AM-5:00 PM | Occasional Overtime Available

Start Your Career with a Company That's Been Serving Twin Falls Since 1977

For nearly 50 years, Terry's Heating and Air Conditioning has proudly served homeowners throughout the Twin Falls area with trusted heating and cooling solutions. Our reputation has been built on quality workmanship, exceptional customer service, and employees who genuinely care about helping people. We're looking for a Customer Service and Scheduling Coordinator to join our office team and learn the home service industry while building a long-term career.

This is an excellent opportunity for someone who enjoys helping customers, staying organized, and working in a fast-paced office environment. No HVAC experience is required. We'll provide the training and support needed to help you grow into a successful scheduling coordinator and eventually advance into a Service Dispatcher or other office leadership roles.

Why Join Terry's Heating and Air Conditioning

Competitive pay of $15.00-$20.00 per hour based on experience
Health insurance
Paid vacation and paid holidays
401(k) with up to a 4% company match
Paid training and continuing education
Stable, year-round employment
Career advancement opportunities
Family-oriented, team-focused work environment
Long-term career opportunities with an established local company

What You'll Do

As a Customer Service and Scheduling Coordinator, you'll be one of the first people our customers speak with. You'll help schedule appointments, support daily office operations, and work alongside experienced dispatchers and managers to ensure customers receive exceptional service.

Responsibilities include:

Answer incoming customer calls with professionalism and courtesy
Schedule service, maintenance, and installation appointments
Confirm appointments and communicate schedule updates with customers
Assist with coordinating technician schedules throughout the day
Maintain accurate customer records and service information
Support maintenance agreement scheduling and customer follow-up
Learn dispatching procedures, HVAC terminology, and scheduling best practices
Assist with general office and administrative responsibilities
Work closely with technicians and office staff to ensure a smooth customer experience
Provide outstanding customer service on every interaction

Qualifications

Customer service, receptionist, administrative assistant, retail, hospitality, or call center experience preferred
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced office environment
Basic computer skills and willingness to learn new software
Positive attitude with a willingness to learn
Dependable attendance and strong work ethic
Ability to remain calm, professional, and customer-focused during busy periods
HVAC or home service industry experience is a plus, but not required

Compensation and Benefits

$15.00-$20.00 per hour based on experience and qualifications
Health insurance
Paid vacation and holidays
401(k) with up to a 4% company match
Paid training and professional development
Clear advancement opportunities into Service Dispatcher and other office positions
Stable, year-round employment
Supportive leadership and collaborative team culture

If you're looking for an opportunity to build a rewarding career with a company that values customer service, teamwork, and professional growth, Terry's Heating and Air Conditioning is ready to invest in your future. Join a trusted local company that has proudly served the Twin Falls community since 1977 and start building a career with room to grow.

Quick Apply

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Customer Service and Scheduling Coordinator

Start Your Career with a Company That's Been Serving Twin Falls Since 1977

Why Join Terry's Heating and Air Conditioning

What You'll Do

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Compensation and Benefits

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