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Associate Endpoint Analyst

Campbell University -
Buies Creek, NC

Apply Now

Job Details

Full-time

Qualifications

Desktop computer repair
Mobile device support
Customer relationship building
IT asset management
Procurement
Incident report management
iOS
Academic institution experience
Family Educational Rights and Privacy Act (FERPA)
Research
Mid-level
Client relationship development
Windows
Android
3 years
Project management
Computer hardware
Desktop (troubleshooting support)
HDI Certification
Office equipment installation
Computer management
Customer relationship management
Computer networking
Handling customer service requests
Technical customer support for office equipment
macOS
Hardware management
System deployment
Experience at colleges/universities
Productivity software

Full Job Description

Department: IT Services

Status: Full Time

Position Summary:

The Associate Endpoint Analyst works to achieve the mission of the university by ensuring that endpoint technologies are available, functional and adequate to meet the needs of the end users and the university as a whole. Under supervision, the Associate Analyst will perform analytical, technical, and administrative work to plan, install, maintain and manage endpoint technologies, including but not limited to computers, mobile devices, printers, and common endpoint applications. The Associate Analyst will be able to consult with end-users and other constituencies to determine computing requirements and make recommendations. The Associate Analyst will work consistently to make sure the ongoing needs of the end-users are met by acting in a timely manner to solve problems, restore functionality, process service requests and procure equipment. The Associate Analysts will work within the procedural frameworks established to document incidents and requests, request changes and report problems.

Essential Duties and Responsibilities:

Communicate effectively with constituencies and teammates
Troubleshoot, diagnose and repair endpoint issues
Effectively research to solve issues and discover new solutions
Use and manage tools and applications required to support endpoint assets
Understand endpoint networking
Deploy new hardware and software
Respond to incidents in a timely manner
Consult with end users and department representatives
Be an active member of project teams when required
Document activities and solutions
This position demands accuracy, honesty, integrity and the ability to work with the Christian mission of Campbell University.
Maintain a professional appearance and demeanor at all times.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education/Experience:

An Associate’s degree or 3 years of professional hands-on computer support experience.
A+ certification or HDI Desktop Technician certification is preferred.
Experience in a higher education or non-profit sector is also preferred.

Knowledge, Skills, and Abilities:

Understand the basics of Windows, MacOS, Android and iOS Operating Systems.
Demonstrable skills for and commitment to good customer relationship management.
Communicate effectively to all groups through both oral and written channels.
Understand the basics of Windows, MacOS, Android and iOS Operating Systems.
Demonstrable skills for and commitment to good customer relationship management.
Communicate effectively to all groups through both oral and written channels.
Maintain strict confidentiality and attention to detail are essential.
Knowledge of Microsoft Office 365 applications, email clients and Internet Browsers
Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level university officials and the public.
Work independently as well as function effectively in a team and within a diverse group of people.
Exercise independent judgment in complex and new situations.
Manage multiple, concurrent projects, and meet strict deadlines.
Detail-oriented and willing to work in a changing environment.
Broad knowledge of Campbell University policies and procedures and FERPA guidelines.
Maintain strict confidentiality and attention to detail are essential.
Knowledge of Microsoft Office 365 applications, email clients and Internet Browsers
Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level university officials and the public.
Work independently as well as function effectively in a team and within a diverse group of people.
Exercise independent judgment in complex and new situations.
Manage multiple, concurrent projects, and meet strict deadlines.
Detail-oriented and willing to work in a changing environment.
Broad knowledge of Campbell University policies and procedures and FERPA guidelines.

To Apply For This Position:

Campbell University is unable to accept paper or email applications. IMPORTANT: A cover letter, CV, or resume, and contact information for three professional references are requested as part of the application process. Applications without these attachments may be considered incomplete. If you have any questions, or if you are an individual with a disability and need assistance completing an application for employment contact the Human Resources Department at 910-893-1256 or email [email protected]. Campbell University is an Equal Opportunity Employer.

Campbell University maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Accordingly, the University is committed to administering all educational and employment activities without discrimination as to race, color, sex, sexual orientation, gender identity or expression, age, ethnicity or national origin, religion, disability, genetic information, protected veteran and military status and any other characteristic protected by law, except where appropriate and authorized by law. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Employees and applicants of Campbell University will not be subjected to any form of harassment or discrimination for exercising rights protected by, or because of their participation in, an investigation or compliance review related to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act, Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, the Veterans Employment Opportunities Act of 1998, or any other federal or state nondiscrimination law, rule, or regulation.

Campbell University also maintains affirmative action programs to implement our equal employment opportunity policy. Employees or applicants who wish to review appropriate portions of these affirmative action programs may schedule an appointment to do so by contacting Human Resources at the Buies Creek campus, during normal business hours.

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technical support associate jobs in buies creek, nc

Associate Endpoint Analyst

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