CASE MANAGER – Behavioral Health
Company Description
Rivyve Behavioral Health is a 90 bed Behavioral Health Residential Facility (BHRF) located in Bullhead City, AZ, which provides substance abuse and mental health services for adults over the age of 18. We are an evidenced based program treating the whole person (mind, body and spirit). We understand each of our resident’s needs is unique and our goal, regardless of the program setting, is to assist each individual with long-term sobriety and mental health stability and awareness. We deliver services in partnership with government agencies, hospital systems, and health plans.
Job Description
As a Case Manager you will work collaboratively with the clinical team to engage, educate, communicate, and coordinate care with our clients, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the individualized service plan are implemented. You will be responsible to perform all case management functions associated with caseload including outreach and follow-up, staffing, client transportation, completing assessment and service planning processes and identifying the need for further or specialty evaluations.
You will be responsible for maintaining the client’s comprehensive clinical record, including clinical documentation (assessments, provision of services, coordination of care, discharge planning, etc). You will provide continuous evaluation of the effectiveness of treatment through the ongoing assessment of the client and input from the client and relevant others resulting in modification to the service plan as necessary.
We at Rivyve, are looking for dependable, caring and compassionate individuals who are looking to assist our clients in making their lives better.
Statement of Skills, Knowledge & Abilities
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Demonstrate the company mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
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As a member of the clinical team, case managers participate in the assessment and development of the service plan
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Collaborates with the recipient and recipient’s family or significant others to implement an effective service plan, explaining the available clinical options to the team, including the advantages and disadvantages of each option
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Communicates and documents recipient’s progress toward their recovery
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Work collaboratively with the clinical team to engage, educate, communicate, and coordinate care with recipient, their family, behavioral and general medical and dental health care providers, community resources and others to ensure that all services prescribed in the individualized service plan (ISP) are implemented
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Providing assistance in maintaining, monitoring and modifying covered behavioral health services
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Helping seek out necessary resources other than covered services to meet basic needs
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Conducts frequent community visits, including but not limited to, private homes, jail facilities, office/clinic locations, hospitals, and group homes. Provides transportation to recipient as appropriate and determined by the clinical team utilizing employee’s personal vehicle
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Continually communicates with community partners and customers to ensure the continuity of care for persons served.
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Ensures program functions smoothly within the larger behavioral health system by building and maintaining relationships with community partners.
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Establishes and maintains a recovery culture and philosophy within the program.
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Promotes and maintains good relationships and communication between departments.
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Responsible for regular supervision and evaluations of assigned staff.
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Ensures high quality services are being provided to all persons served.
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Assures facility/program honors the rights of persons served.
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Collaborates with other staff in implementation of corporate initiatives, and other services, as needed.
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Understanding of local system of care and how the program fits within it.
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Ability to maintain customer and community partner relations.
Education & Qualifications
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A High School Diploma/GED and three years of relevant experience in a behavioral health setting; OR
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An Associate’s degree and two years of relevant experience in a behavioral health setting; OR
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A bachelor’s degree in the behavioral health field; OR
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A non-behavioral health field bachelor’s degree and one year of relevant experience in a behavioral health setting.
- Must have experience working with mental health consumers, families and advisory boards
- Sensitivity to multi-cultural populations and issues
- Must be CPR and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
- Current Arizona Driver License and a current satisfactory 36-month Motor Vehicle Record (MVR).
- Must be 21 years of age.
- Clean background Check.
- Minimum of one-year sobriety from drugs and/or alcohol.
- Must possess a level one Fingerprint Clearance Card (if you do not have a current application must be submitted within 20 days of employment)
- Must be able to perform CPR and First Aid and keep certification current
- Negative TB Test within the past at 12 months
- Certification in CPI training
- Ability to show compassion and empathy with one-on-one contact and over the phone is required
- Ability to multitask, work well under pressure, and turn on a dime, as necessary
- Proficiency with Microsoft Office (Word, Excel, Outlook) required.
- Ability to strategize, persuade and negotiate
- Ability to multi-task and successfully prioritize workload
- Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar
- Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; and participates in meetings.
Conditions of Employment
- CPR/ First Aid Certified
- Must obtain Crisis Prevention and Intervention (CPI) certification with 90 days of employment
- Successful candidate must submit to a TB test, or provide a copy of your latest test results in the last 12 months, and Urine analysis.
- Must possess a level one Fingerprint Clearance Card (application must be submitted within 20 days of employment)
- If in recovery, must have a minimum of one-year sobriety prior to application.
- Drivers must have a clean 36-month vehicle record check
Working Conditions
- Moves intermittently during working hours.
- Works in office areas as well as throughout the facility and its premises.
- Is subject to frequent interruptions.
- Is involved with residents, family members, personnel, visitors, government agencies and personnel all under various conditions and circumstances.
- Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.
- May be involved in community and civic health matters and projects.
- Attends and participates in continuing educational programs.
- Is subject to injury from falls, burns from equipment, odors, throughout the work day, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
- Is subject to exposure to infectious waste, diseases, and conditions, including TB, HIV, AIDS, and Hepatitis B and C viruses.
- May be subject to the handling of and exposure to hazardous chemicals.
- Communicates with the medical associate, nursing personnel, and other department personnel
