Top 35373 Associate director, customer experience Jobs in Burbank, Ca

Customer Experience Manager
GigXR —Los Angeles, CA
- $60,000 - $120,000 a year
- Hybrid work
- Up to 50% travel
- Mid-level
- 3 years
Supervisor, Contact Center - Remote
Harbor Freight Tools USA, Inc. —Calabasas, CA
- $61,800 - $92,700 a year
- Weekends as needed
- Remote
- Hospitality
- Ability to walk for extended periods
- 5 years
- Paid holidays
- Disability insurance
Sr. Account Management Associate (Remote)
Rula —Los Angeles, CA
- $131,000 - $152,000 a year
- Full-time
- Remote
- Mid-level
- Organizational skills
- 1 year
- Paid parental leave
- Health savings account
9d
Customer Experience Associate Manager
O Positiv —Santa Monica, CA
- $110,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
13d
Associate Director, Customer Experience
True Classic —Calabasas, CA
- Full-time
- Hybrid work
- 8 years
- Organizational skills
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Director, Customer Health & Critical Accounts
MongoDB —Los Angeles, CA
- $203,000 - $398,000 a year
- Remote
- Presentation skills
- Continuous improvement
- Senior level
- Parental leave
Customer Success Manager
Cruva —Los Angeles, CA
- $70,000 - $100,000 a year
- Full-time
- Remote
- English
- Mid-level
- Leadership
Quick Apply
Office Administrative Director
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Los Angeles, CA
- $215,000 - $250,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Analysis skills
- Health insurance
- Dental insurance
Customer Success Manager
Whatnot —Los Angeles, CA
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Associate Merchant - Remote
Harbor Freight Tools USA, Inc. —Calabasas, CA
- $87,600 - $131,500 a year
- Remote
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
14d
Named Account Manager
Palo Alto Networks —Burbank, CA
- $264,000 - $363,000 a year
- Mid-level
- Travel
- Reliable transportation
Merchant - Remote
Harbor Freight Tools USA, Inc. —Calabasas, CA
- $117,300 - $176,000 a year
- Remote
- Microsoft Excel
- Microsoft Outlook
- Sales
- Paid holidays
- Disability insurance
14d
Office Coordinator
The Hollywood Roosevelt Hotel —Los Angeles, CA
- $32.00 - $33.15 an hour
- Full-time
- Hotel
- Entry level
Quick Apply
7d
Optometrist
Watts Healthcare Corporation —Los Angeles, CA
- $151,000 - $175,000 a year
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- In-person
- Health insurance
- Dental insurance
Quick Apply
Chief Inspector - FAA Repair Station
Confidential —Van Nuys, CA
- $100,000 - $130,000 a year
- Full-time
- 5 years
- ERP systems
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Box Truck Owner Operator
J.B. Hunt —Compton, CA
- $675 a day
- Call employer
- Background check
- Owner-operator
- In-person
Lien Reduction Negotiator
Heidari Law Group —Los Angeles, CA
- $19 - $20 an hour
- Email
- Spanish
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
SMETA Auditor-APSCA
Confidential —Los Angeles, CA
- $30 - $50 an hour
- Contract
- Customer service
- Mid-level
- 1 year
Quick Apply
Box Truck Owner Operator - White Glove Home Delivery
J.B. Hunt —Compton, CA
- $675 a day
- Call employer
- Background check
- Owner-operator
- Mid-level
Certified Occupational Therapy Assistant, $1,000 SIGN ON BONUS
Hawthorne Healthcare & Wellness Centre —Hawthorne, CA
- $38 - $43 an hour
- Full-time
- CPR Certification
- Writing skills
- BLS Certification
- Paid holidays
- Health insurance
Quick Apply

I want to receive the latest job alert for associate director, customer experience in burbank, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

associate director, customer experience jobs near burbank, ca

Customer Experience Manager

GigXR
Los Angeles, CA

Apply Now

Job Details

$60,000 - $120,000 a year

Qualifications

Customer support

Full Job Description

About the job Customer Experience Manager

Job Description - Customer Experience Manager

Company Overview:

GigXR (www.gigxr.com) is a leading provider of immersive learning solutions, specializing in transforming healthcare and educational training through cutting-edge augmented reality (AR), mixed reality (MR), and AI powered applications. Our mission is to empower healthcare professionals and learners with interactive, engaging, and effective experiences. We are seeking a talented Customer Experience Manager to join our innovative team and contribute to the success of our impactful XR solutions.

Position Overview:

As a Customer Experience Manager at GigXR, you will play a pivotal role in ensuring our clients have exceptional experiences with our immersive learning solutions by creating and executing engagement strategies, advocating for customers across all areas of the business, and developing strong cross-functional relationships. In this hybrid role as both manager and individual contributor, you will manage customer support interactions, oversee customer success lifecycle processes, and drive key metrics related to product implementations. Serving as the primary point of contact for customers, you will address inquiries, concerns, and feedback. Additionally, you will conduct in-person and virtual training sessions and assist clients in integrating our products into their curricula. The ideal candidate thrives in a startup environment and is passionate about improving customer experiences.

Primary Responsibilities:

Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback.
Develop and maintain strong working relationships with the sales teams, product managers, and other teams while acting as a strong customer advocate.
Oversee Customer Success lifecycle processes to ensure assigned accounts have positive experiences and achieve desired outcomes with GigXR products and services.
Drive key metrics related to product implementations, including customer health, renewal rates, expansion opportunities, and engagement data.
Collaborate with the product teams to conduct research and identify customer pain points to develop hypotheses and propose successful solutions.
Manage and respond to customer support inquiries via phone, email, and other communication channels.
Track, document, and resolve customer support tickets efficiently using CRM systems.
Create and maintain training materials and ensure they are used consistently across the team.
Conduct in-person and virtual training sessions to educate clients on the use of our AR/MR applications.
Assist clients in integrating GigXR products into their curricula and training programs.
Ability and willingness to travel approximately 40-50% on average.

Requirements:

Bachelor's degree in Education, Communications, Healthcare, or a related field (or equivalent experience).
5+ years of professional experience in customer experience, customer support, or related roles.
3+ years of experience in healthcare, healthcare related field or healthcare training
Strong proficiency in managing customer support interactions via phone, email, and ticketing systems.
Experience with Customer Relationship Management (CRM) systems.
Experience conducting training sessions and presentations, in-person and virtually.
Previous experience assisting clients in integrating technology products into their workflows or curricula.
Strong written and verbal communication skills.

Preferred Qualifications:

3+ years of experience preferred in HigherEd/EdTech in Account Management, Client Services, Customer Success, or instructional roles.
Previous experience in the healthcare or educational technology industry.
Familiarity with AR/MR technologies and their applications in training and education.
Experience with customer journey mapping and data analysis.
Experience managing or leading a customer experience or support team.

Benefits:

Competitive salary and benefits package.
Flexible work arrangements and remote work options (this is a remote position).
Opportunity to work on cutting-edge XR projects with real-world impact.
Collaborative and inclusive work environment that fosters creativity and innovation.
Professional development opportunities and continuous learning support.

Join Our Team:

If you are passionate about delivering exceptional customer experiences and are excited about the potential of immersive technologies to revolutionize healthcare and educational training, we invite you to apply for this exciting opportunity at GigXR. Come be a part of a dynamic team dedicated to pushing boundaries and transforming learning experiences. Apply now by visiting our careers page at www.gigxr.com/careers .

GigXR is an equal opportunity employer committed to diversity and inclusion. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today and help shape the future of immersive learning!

Salary range: 60K - 120K based on experience.

Apply Now

Refine Your Search

associate director, customer experience jobs in burbank, ca

Customer Experience Manager

Supervisor, Contact Center - Remote

Sr. Account Management Associate (Remote)

Customer Experience Associate Manager

Associate Director, Customer Experience

Senior Director, Customer Health & Critical Accounts

Customer Success Manager

Office Administrative Director

Customer Success Manager

Associate Merchant - Remote

Named Account Manager

Merchant - Remote

Office Coordinator

Optometrist

Chief Inspector - FAA Repair Station

Box Truck Owner Operator

Lien Reduction Negotiator

SMETA Auditor-APSCA

Box Truck Owner Operator - White Glove Home Delivery

Certified Occupational Therapy Assistant, $1,000 SIGN ON BONUS

I want to receive the latest job alert for associate director, customer experience in burbank, ca

Related Searches

Explore jobs in more locations

About the job Customer Experience Manager

Job Seeker Tools

Employer Tools

Browse

Stay Connected