Top 272 It support Jobs in Burbank, Ca

Dual Platform Field Tech (LA)
DeepTech Inc. —Los Angeles, CA
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Technician
DKKD Staffing —Los Angeles, CA
- $75,000 a year
- Email
- Hybrid work
- Azure
- Mid-level
- Windows
IT Specialist / Health System / Ambulatory Care
Palm Health Resources —Los Angeles, CA
- $77 - $124 an hour
- 8 hour shift
- Doctoral degree
- Mid-level
- Outpatient experience
- Health savings account
- Relocation assistance
Quick Apply
Electronic Warfare Fleet Liaison
General Dynamics Information Technology —California
- $85,000 - $115,000 a year
- Bachelor of Science
- Mid-level
- Office
- Paid time off
- 401(k) matching
Senior Media Delivery Operations Specialist
Disney Entertainment and ESPN Product & Technology —Santa Monica, CA
- $80,700 - $108,100 a year
- On call
- Computer Science
- 5 years
- SQL
10d
Helpdesk Desktop Support Analyst
Cerity Partners —Pasadena, CA
- $90,000 a year
- Email
- Hybrid work
- Mid-level
- Windows
- 3 years
- Commuter assistance
- Dental insurance
IT Support Specialist
L A Federal Credit Union —Glendale, CA
- $26.51 - $38.75 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
14d
IT Helpdesk Support
SKIMS —Los Angeles, CA
- $100,000 - $110,000 a year
- Weekends as needed
- Up to 50% travel
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Web Portal IT Support I
MedPOINT Management —Sherman Oaks, CA
- $28 - $33 an hour
- Mid-level
- High school diploma or GED
- Bachelor's degree
IT Support Technician
SpaceX —Hawthorne, CA
- $29 - $45 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Driver's License
- Paid parental leave
- Employee stock purchase plan
IT Desktop Support Analyst
Premiere Digital Services —Los Angeles, CA
- $30 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
Paradigm Treatment Centers —Los Angeles, CA
- $35 - $40 an hour
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
IT Support Coordinator (Contract Role)
PlayStation Global —Los Angeles, CA
- $36 - $50 an hour
- Contract
- Computer literacy
- Mid-level
- Criminal background check
Quick Apply
22h
System Analyst I
Primex Clinical Laboratories Inc —Van Nuys, CA
- $22 - $30 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- HIPAA
Quick Apply
IT Support Specialist (Contract Role)
PlayStation Global —Los Angeles, CA
- $45.48 - $68.22 an hour
- Contract
- Inventory management
- Research
- Mid-level
Quick Apply
IT Support Coordinator (Contract Role)
Sony Interactive Entertainment —Los Angeles, CA
- $36 - $50 an hour
- Contract
- Computer literacy
- Mid-level
- Criminal background check
- Wellness program
- Health insurance
22h
IT Help Desk Technician II
Divergent —Los Angeles, CA
- $30 - $56 an hour
- Weekends as needed
- Bachelor of Science
- Mid-level
- Microsoft Office
- Paid parental leave
- Paid holidays
Quick Apply
Helpdesk Support Specialist
Munchkin, Inc. —Van Nuys, CA
- $30 - $35 an hour
- On call
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
IT Service Desk Specialist
MidFirst Bank —Los Angeles, CA
- $28 - $37 an hour
- Microsoft Outlook
- Research
- Mid-level
Service Desk Analyst Retail - Remote
Harbor Freight —Calabasas, CA
- $20.91 - $31.30 an hour
- Full-time
- Remote
- Research
- Mid-level
- Travel
- Paid holidays
- Disability insurance
Quick Apply
2d

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it support jobs near burbank, ca

Dual Platform Field Tech (LA)

DeepTech Inc.
Los Angeles, CA

Quick Apply

Job Details

Full-time
$70,000 - $85,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance

Qualifications

Google Workspace
Mobile device support
Technical documentation
Triage
Meraki
iOS
In-person customer service
Equipment troubleshooting
Windows
Incident Escalation
Printer (troubleshooting support)
Android
Managing clients in a customer support role
Driver's License
VoIP
Email configuration (technical support)
Cloud service support
Driving
Desktop (troubleshooting support)
RAID configurations
Customer support ticket management
Networking equipment (troubleshooting support)
SharePoint
macOS
VPN management
Desktop administration
Escalation handling
Technical Proficiency
Peripheral hardware support
Active Directory management

Full Job Description

Applications will ONLY be considered if you email a PDF copy of your resume with subject line Dual Platform Field Technician (LA) - [First Name] [Last Name] to [email protected]

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WHAT WE ARE LOOKING FOR

The Dual Platform Field Technician will provide remote and on-site technical support in the greater Los Angeles metropolitan area. Remote support will be conducted from your home office. This role is customer-facing and will require solutions-based customer service skills as well as strengths in organization and documentation. We are looking for a dual technician, someone who is knowledgeable and energized about solutions and future developments in both Windows and Mac environments.

We are looking for someone who understands urgency with respect to each of our client’s needs and takes pride in providing efficient solutions and detailed notes

NOTE: This is a remote position with on-sites in Los Angeles area, so you must be able to commute within Los Angeles proper and have valid drivers license.

----------------------------------------------------------------------------------------

WHAT YOU'LL DO

Troubleshoot & resolve issues by analyzing, identifying, and diagnosing symptoms.
Perform root cause analysis by using established processes.
Provide technical assistance with computer hardware and software to clients.
Resolve issues for customers via phone, in-person, and/or remote support.
Respond promptly to client requests and fully document work time in systems of record, primarily ConnectWise.
Document all physical assets and software deployed to clients.
Follow available KBA’s and update client documentation as procedures evolve.
Collaborate with internal teams and external vendors as necessary to achieve the resolution of customer requests.
Perform other duties as required and assigned.
Participate in an after-hours on-call rotation (additional payment provided for participation)
Go to various on-sites in LA area (car and valid drivers license and insurance is required)

---------------------------------------------------------------------------------------------

QUALIFICATIONS AND MUST HAVES:

Proven track record of at least 3 years of experience supporting Windows and Apple environments.
Ability to explain technical concepts to non-technical users with approachability and empathy.
Ability to prioritize a queue of dispatched service desk tickets.
Ability to maintain professionalism and aptitude for handling technical issues presented in a timely manner.
Proficiency in escalating issues with respect to triage requirements.
Have strong organizational skills and the ability to manage multiple customers and multiple issues.
Ability to function effectively in a fast-paced environment.
Experience using a ticketing system / RMM tool and PSA software.
Ability to work well in a team environment.
Proficiency in: Microsoft Windows, MacOS, iOS, Android
Application troubleshooting
Network layer 1-3 troubleshooting
Email Security (Phishing identification/explanation to clients, identification of legitimate hacked account)
Microsoft M365/Google Admin Console
Google Workspace
Microsoft SharePoint
Server troubleshooting (Server 2019+, Open Directory/Active Directory, NAS)
Email migrations and some familiarity with various email services.
Enterprise Network Equipment (SonicWall, Meraki, Unifi, etc.)
Backup escalation/troubleshooting
Advanced VPN client troubleshooting
Understanding and configuring RAID on various platforms
VoIP troubleshooting
Spam filter troubleshooting
Advanced email troubleshooting (NDR, contacting email host support)
Printer relays through O365/Google

PLEASE NOTE: Indeed is not monitored, Applications will only be considered if you email a PDF copy of your resume with subject line Dual Platform Field Technician (LA) - [First Name] [Last Name] to [email protected]

===============================================================

WHO WE ARE:
DeepTech Inc. has been a mainstay in the world of NYC MSP’s for over 25 years. Built from the ground up with long-lasting client relationships.

Check us out!
https://deeptechinc.com/
https://www.instagram.com/deeptechnyc/

DeepTech is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Experience:

Mac OS: 3 years (Required)
Help desk: 3 years (Required)
Windows: 3 years (Required)

Ability to Commute:

Los Angeles, CA (Required)

Work Location: Hybrid remote in Los Angeles, CA

Quick Apply

Refine Your Search

it support jobs in burbank, ca

Dual Platform Field Tech (LA)

Helpdesk Technician

IT Specialist / Health System / Ambulatory Care

Electronic Warfare Fleet Liaison

Senior Media Delivery Operations Specialist

Helpdesk Desktop Support Analyst

IT Support Specialist

IT Helpdesk Support

Web Portal IT Support I

IT Support Technician

IT Desktop Support Analyst

IT Support Specialist

IT Support Coordinator (Contract Role)

System Analyst I

IT Support Specialist (Contract Role)

IT Support Coordinator (Contract Role)

IT Help Desk Technician II

Helpdesk Support Specialist

IT Service Desk Specialist

Service Desk Analyst Retail - Remote

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