Top 53 Entry level it technician Jobs in Burbank Ca

Technical Support Analyst I
Disney Entertainment and ESPN Product & Technology —Glendale, CA
- $60,300 - $80,800 a year
- Full-time
- Computer Science
- Bachelor's degree
- 1 year
6d
IT Support Technician
SpaceX —Hawthorne, CA
- $29 - $45 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Driver's License
- Paid parental leave
- Employee stock purchase plan
IT Support Specialist
L A Federal Credit Union —Glendale, CA
- $26.51 - $38.75 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Office Assistant / Jr. Systems Administrator
ALMA MATER —Los Angeles, CA
- Email
- Word processing
- Computer literacy
- Office
Associate Technical Support
Panda Restaurant Group —Rosemead, CA
- $29.00 - $40.50 an hour
- Email
- Hybrid work
- Research
- Bachelor's degree
- 1 year
- AD&D insurance
- Disability insurance
Quick Apply
2h
Field Service Technician
1st Choice IT —Encino, CA
- Full-time
- Google Workspace
- Computer literacy
- Office
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Los Angeles, CA
- $20.25 - $23.23 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
3h
IT Support Specialist
California Science Center —Los Angeles, CA
- $26.44 - $31.25 an hour
- Email
- Computer Science
- Mid-level
- 1 year
3d
Level 1 Technology Support Specialist
Alcala Consulting, Inc. —Pasadena, CA
- $37,440 - $52,000 a year
- Full-time
- Driver's License
- Typing
- 1 year
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Technician - Level 1
Frontline, LLC - Managed IT Services and IT Support —Los Angeles, CA
- $50,000 - $55,000 a year
- Full-time
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
14d
IT Desktop Support Specialist
FMI Aerostructures —Valencia, CA
- $27 - $34 an hour
- Full-time
- Spanish
- Mid-level
- Windows
Quick Apply
IT Field Technician
THE OAKS TECH SUPPORT —West Hills, CA
- From $25 an hour
- Part-time
- Windows
- Driver's License
- In-person
- Mileage reimbursement
Quick Apply
Associate Analyst CTS - LAX
JetBlue Airways Corporation —Los Angeles, CA
- $25 - $30 an hour
- Background check
- Up to 50% travel
- Pass drug screening
- Employee stock purchase plan
- Disability insurance
2d
End User Support
ICANN —Los Angeles, CA
- $53,000 - $70,000 a year
- On call
- Mid-level
- Office
- Windows
2d
System Analyst I
Primex Clinical Laboratories Inc —Los Angeles, CA
- $22 - $30 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- HIPAA
Quick Apply
Desktop Support w/ Macintosh Experience
nscglobal, usa —Burbank, CA
- Urgently hiring
- Word processing
- Computer literacy
- Mid-level
- Paid time off
Quick Apply
Desktop Support
SWA Group —Los Angeles, CA
- Full-time
- Writing skills
- Office
- Windows
Quick Apply
4d
IT Support Technician
Wild Card Creative Group —Culver City, CA
- $80,000 a year
- Google Workspace
- Mid-level
- JavaScript
Service Desk Administrator
Hanmi Bank —Los Angeles, CA
- $44,700 - $64,000 a year
- Full-time
- Word processing
- Computer literacy
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
3d
IT HELP DESK TECHNICIAN
Mendocino Farms —El Segundo, CA
- $50,000 - $68,000 a year
- Full-time
- Hospitality
- Computer science
- Computer Science
- Health insurance
- 401(k) matching
Quick Apply

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Technical Support Analyst I

Disney Entertainment and ESPN Product & Technology
Glendale, CA

Apply Now

Job Details

Full-time
$60,300 - $80,800 a year
6 days ago

Qualifications

Bachelor's degree
Ticketing system technical support
Production troubleshooting
Stakeholder management

Full Job Description

Disney Entertainment and ESPN Product & Technology

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

Here are a few reasons why we think you’d love working here:

Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.

Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex and distinctive technical problems.

The Business Operations team helps guide and articulate technology strategy and research and is responsible for driving the day-to-day operation of the Product & Technology organization, including project and portfolio management and tracking; organization-level capital, space, and resource management and allocation; process management; technical incident management; and our administrative and workplace experience support team.

Job Summary:

The Technical Support Analyst I role is pivotal to Disney Entertainment and ESPN Product & Technology's global media production and distribution systems. This role focuses on incident intake, Tier‑1 triage, and request fulfillment, executing runbooks to maintain service availability and accurate documentation across critical business applications, streaming workflows, and satellite/broadcast systems.

Key responsibilities include:

Serve as the first point of contact for support calls, tickets, and other intake requests

Resolve standard issues and fulfill requests by following documented procedures; escalate beyond scope swiftly

Closely monitor active incidents

Monitor service‑health and communication channels (Datadog, BigPanda, Teams, email) and raise issues promptly

Document incidents thoroughly in ServiceNow and Jira; maintain ticket hygiene and ensure all fields are correctly filled out

Participate in training programs to build and enhance technical acumen

The role performs operational protocols using runbooks for supported systems to ensure high service availability and minimal disruptions. An ideal applicant should possess a solid technical background in IT, software, or production support.

This role demands swift incident detail gathering and analysis while providing Tier 1 troubleshooting support. Collaboration with higher tiers for specialized expertise is required. Active participation in incident management to ensure comprehensive documentation and lifecycle tracking for efficient issue resolution is vital. This role supports high service availability while minimizing disruptions across critical systems.

Responsibilities and Duties of the Role:

Incident Intake & Escalation

Serve as the main point of contact for handling incidents reported by stakeholders by capturing incident details through phone calls, chat, or monitoring.

Analyze incidents thoroughly to understand their scope and impact; work tickets, triage, and/or escalate as necessary.

Collaborate with technical support teams, engineering, and media specialists to ensure incidents are resolved quickly.

Documentation, Incident Tracking and Reports, & Training

Operate within the ServiceNow, Jira, Confluence, and PagerDuty environments and ensure that procedures around tracking and reporting issues are being followed.

Participate actively in incident management processes, documenting and tracking incidents throughout their lifecycle.

Document solutions, best practices, and troubleshooting procedures to contribute to the knowledge base.

Monitoring

Monitor various service-health platforms and stakeholder communication platforms like Teams, Datadog, BigPanda, email, etc.

Proactively identify and address potential issues or performance bottlenecks.

Required Education, Experience/Skills/Training:

Basic Qualifications

Knowledge of ITSM tools such as ServiceNow, PagerDuty, and JIRA

Hands-on experience fulfilling user service requests and troubleshooting front-line technical issues

Ability to work well under pressure and manage priorities with urgent deliverables

Strong communication and interpersonal skills for effective stakeholder and peer interaction.

Preferred Qualifications

1+ years of experience in a 24x7 IT call center or helpdesk role

ITIL v3 or ITIL v4 Foundation Certification

Experience with observability tools such as Datadog, BigPanda, Conviva, Grafana, Splunk

Familiarity with streaming media workflows, broadcast systems, and IT infrastructure

Familiarity with Major Incident Management, Problem Management, Change Management

Required Education

Bachelor’s degree in computer science, information technology, or related field

The hiring range for this position in Glendale, CA and Santa Monica, CA is $60,300 to $80,800 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Apply Now

Refine Your Search

entry level it technician jobs in burbank ca

Technical Support Analyst I

IT Support Technician

IT Support Specialist

Office Assistant / Jr. Systems Administrator

Associate Technical Support

Field Service Technician

Geek Squad Agent (Retail Store)

IT Support Specialist

Level 1 Technology Support Specialist

IT Help Desk Technician - Level 1

IT Desktop Support Specialist

IT Field Technician

Associate Analyst CTS - LAX

End User Support

System Analyst I

Desktop Support w/ Macintosh Experience

Desktop Support

IT Support Technician

Service Desk Administrator

IT HELP DESK TECHNICIAN

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