Top 421 Front desk agent Jobs in Burbank Ca

Front Desk Agent
Sunset Tower Hotel —West Hollywood, CA
- $27 an hour
- Weekends as needed
- Computer literacy
- Basic math
- English
Quick Apply
Front Desk Agent
The Beverly Hills Hotel —Beverly Hills, CA
- $34 an hour
- Full-time
- English
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Front Desk
Sherman Oaks - Hampton —Sherman Oaks, CA
- Part-time
- Computer literacy
- Basic math
- Hotel
Front Desk Agent
USC —Los Angeles, CA
- $22.79 - $28.00 an hour
- Night shift
- Hotel
- High school diploma or GED
- Bachelor's degree
Front Desk Agent
InterContinental —Los Angeles, CA
- $27.15 - $33.94 an hour
- Weekends as needed
- Sales
- Basic math
- High school diploma or GED
Front Office Clerk/Receptionist
Enki Health Services, Inc. —Burbank, CA
- $21 - $23 an hour
- Spanish
- Microsoft Excel
- Microsoft Outlook
4d
Front Desk Agent
The Hollywood Roosevelt Hotel —Los Angeles, CA
- $25.75 an hour
- Full-time
- Hotel
- Communication skills
- Entry level
Quick Apply
Front Desk Receptionist
KINGSMEN LAW —Glendale, CA
- $21 - $28 an hour
- Full-time
- Spanish
- Google Workspace
- Computer literacy
Quick Apply
1d
Front Desk Agent
Beverly Hills Hotel Management —Los Angeles, CA
- $27.51 an hour
- Weekends as needed
- Spanish
- Hotel
- Entry level
Quick Apply
Front Desk Agent
Sunset Marquis Hotel —West Hollywood, CA
- $25 - $28 an hour
- Online Application
- English
- Residential
- Hotel
- Free parking
- Wellness program
Quick Apply
8d
Guest Service Representative
Marriott International, Inc —Hollywood, CA
- $27.51 - $34.39 an hour
- Full-time
- Hotel
- Fair chance
- Entry level
Front Desk Receptionist
Full Function —Burbank, CA
- $20 - $25 an hour
- Part-time
- Sales
- Clinic
- Bachelor's degree
Quick Apply
7d
Night Audit / Front Desk Agent
Hotel Amarano Burbank —Burbank, CA
- Bar
- Basic math
- English
Quick Apply
Front Desk Agent
Remington Hospitality —Los Angeles, CA
- $27.51 an hour
- Weekends as needed
- Spanish
- Hotel
- Entry level
PT Front Desk
Westin Pasadena —Pasadena, CA
- $21.50 an hour
- Part-time
- Military
- Office
- Hotel
- Disability insurance
- Health insurance
Quick Apply
Guest Services Agent
UCLA —Los Angeles, CA
- $26.42 - $37.49 an hour
- Overtime
- Hybrid work
- Background check
- 18 years or older
- Writing skills
Front Desk Agent
MCR Hotels —Pasadena, CA
- $20 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Receptionist
Los Angeles Cancer Network —Glendale, CA
- $21 - $23 an hour
- Full-time
- CPR Certification
- Computer literacy
- BLS Certification
Quick Apply
8d
Front Desk Receptionist
Lugene Eye Institute —Glendale, CA
- $19 - $20 an hour
- Full-time
- Spanish
- Office
- Organizational skills
Quick Apply
14d
Front Desk Agent
Marriott International, Inc —Marina del Rey, CA
- $33.15 an hour
- Full-time
- Hotel
- High school diploma or GED
- Fair chance

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Front Desk Agent

Sunset Tower Hotel -
West Hollywood, CA

Quick Apply

Job Details

$27 an hour

Qualifications

Computer operation
Confidential information handling
Basic math
English
Data entry
Property management systems (PMS)
Productivity software

Full Job Description

Position Purpose

Responsible for greeting and registering guests, providing excellent guest service, and settling the guest’s account upon completion of their stay. The Front Desk Agent normally works a regular front desk AM/PM shift but may be asked and assigned another shift due to work needs including AM, Swing, Overnight and work on weekends.

Duties and Responsibilities

Main responsibilities include registering guests, making and modifying reservations, and may be required to assist with hotel operator and/or concierge duties.
Have complete working knowledge of Front Office operations and Property Management System, including all daily transactions.
Possesses knowledge of all hotel features, services, hours of operation, room numbers and room types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
Greet guests cordially and interact professionally to create a positive connection with all guests of the hotel.
Perform check-in procedures by confirming reservations and reviewing all noted information, perform check-out procedures including all financial transactions and settle final account upon departure.
Register guest in operating system, verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room and advise guest of any messages, mail, faxes, etc. received for them.
Display working knowledge of reservations procedures, including how to take same day reservations.
Know and follow cancellation procedures and relocation procedures when necessary.
Review any reservations with special requests and work to block rooms accordingly.
Communicate services and amenities of the hotel to guests.
Maintain guest history files in Property Management System.
Set-up accurate accounts for each guest in accordance with their requirements, i.e. separate room/tax/incidentals, comp.
Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, and special requests.
Collaborate with other departments to ensure coordination of guest needs. Logging all guest requests and room defects in daily logs. Follow up with guests after the completion of requests and repairs to ensure resolution to their satisfaction.
Assist and process overbooked or “walked’ guests.
Assist and provide room change accommodations.
Document all guest requests, complaints, or problems in daily logs.
Resolve guest complaints to ensure guest satisfaction.
Maintain an organized and clean work area with necessary supplies.
Meet with FOM/Supervisor daily to review assignments and priorities.
Communicate with prior shift's Front Desk Agent to review all follow-up items.
Answer department telephone within property guidelines as to number of rings, correct greeting, and proper etiquette.
Assist with handling and logging mail, packages, facsimiles, and guest items.
Take and relay messages accurately, completely, and promptly.

Knowledge, Skills, and Attributes

Must be able to sustain composure, remain calm, and possess a positive attitude.
Must be energetic and outgoing.
Must be service-oriented with excellent customer service skills.
Must be able to follow directions with focus to detail, speed, and accuracy.
Must be a team player with the ability to work under minimal supervision.
Must be able to multi-task in a fast-paced work environment.
Must possess excellent interpersonal and organizational skills.
Must have basic knowledge or arithmetic.
Must have the ability to input data and access information on the computer.
Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.
Must be able to read, write, and understand the English language.
Must be able to exercise confidentiality and discretion.

Quick Apply

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