Top 148 Call center representative Jobs in Burbank Il

Call Center Agent Bilingual
ampliFI Loyalty Solutions —Naperville, IL
- $18.50 an hour
- Monday to Friday
- Hybrid work
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
1d
Remote Customer Service Representative
Annuity Health —Westmont, IL
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
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Call Center Remote Customer Service Representative
VIMO INC —Clarendon Hills, IL
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Call Center Representative
Chicago Eye Consultants —Stickney, IL
- $19 - $21 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
- Paid holidays
- Disability insurance
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17h
Call Center Representative - Remote
Lucky Lincoln Gaming LLC —Chicago, IL
- $20 an hour
- Part-time
- Remote
- High school diploma or GED
- 21 years or older
- Communication skills
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14h
Customer Service Representative
WeatherTech —Bolingbrook, IL
- From $22.50 an hour
- Weekends as needed
- Computer literacy
- English
- Mid-level
- Paid holidays
- Disability insurance
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Support Specialist (Chat, Emails, Calls) Remote
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- Monday to Friday
- Remote
- Bachelor's degree
- No degree
- Typing
- Paid training
- Commuter assistance
7d
Member Care Representative - Inbound Call Center
Alliant Credit Union —Chicago, IL
- Hybrid work
- High school diploma or GED
- Entry level
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Customer Support Center Representative I, II
Old Second National Bank —Lombard, IL
- $19.50 - $27.00 an hour
- Hybrid work
- Bilingual
- Writing skills
- Research
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10d
Member Services Representative II
UNITE HERE HEALTH —Oak Brook, IL
- $20.36 - $24.97 an hour
- Full-time
- Hybrid work
- Spanish
- Research
- Mid-level
- Commuter assistance
- AD&D insurance
Quick Apply
Customer Solutions Representative
World's Finest Chocolate —Chicago, IL
- $50,000 - $54,000 a year
- Rotating shift
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Wellness program
- Health savings account
Call Center Representative
Kovach Eye Institute Ltd —Elmhurst, IL
- Entry level
Quick Apply
Customer Care Specialist
MERCEDES BENZ OF ORLAND PARK —Orland Park, IL
- $18 an hour
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Disability insurance
Call Center Representative
Nan McKay —Chicago, IL
- $17.50 an hour
- Writing skills
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative, Associate
Lawson Products —Chicago, IL
- $21.50 an hour
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
9d
Bi-Lingual Call Center Associate
Family Eye Physicians —Oak Lawn, IL
- Communication skills
- Entry level
Quick Apply
Patient Service Representative - Call Center
Chicago Family Health Center —Chicago, IL
- From $17.30 an hour
- Full-time
- Computer literacy
- HIPAA
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Call Center Representative
Legacy Parking —Chicago, IL
- Part-time
- Spanish
- English
- Windows
Quick Apply
Call Service Representative
Ivy Hall —Chicago, IL
- $18 - $20 an hour
- Weekends as needed
- Hybrid work
- Spanish
- English
- Ability to sit for extended periods
- Health savings account
- Paid holidays
Quick Apply
8d
Retirement & Wealth - Call Center Agent (Remote)
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- 8 hour shift
- Remote
- Bilingual
- Mid-level
- Microsoft Office
- Paid training
- Health savings account

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Call Center Agent Bilingual

ampliFI Loyalty Solutions -
Naperville, IL

Quick Apply

Job Details

$18.50 an hour
1 day ago

Benefits

Paid holidays
Health insurance
On-site gym
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Record keeping
Computer operation
Incident Escalation
High school diploma or GED
Conflict management
Desktop applications
Productivity software
Escalation handling
Quality data entry
Customer data entry

Full Job Description

Overview

As a Call Center Agent (Bilingual Spanish), the role is a key part of the ampliFI team, representing clients and delivering on the promise of exceptional cardholder engagement. The position involves creating positive first impressions and building strong, lasting relationships by providing prompt, friendly, professional, and personalized service whether over the phone, via email, or through chat. Responsibilities include assisting members participating in clients’ Reward Programs, answering questions, guiding them through the process, and ensuring they feel heard, supported, and valued at every step. This role requires being on-site weekly from Tuesday through Thursday following completion of training.

Training Schedule

The training program begins with a 3-week, paid, in-person session at the Naperville, IL headquarters, held Monday through Friday from 9:00 a.m. to 5:00 p.m.

Post-Training Work Schedule

Upon completion of the 3-week, in-person training program, participants will have access to one of the following call center schedules:

Schedule 1: Tuesday through Friday 1:30pm-10pm and Saturday 10:30am-7pm (Monday/Sunday Off)
Schedule 2: Tuesday through Friday 1:30pm-10pm and Saturday 8am-4:30pm (Monday/Sunday Off)
Schedule 3: Monday through Friday 1:30pm-10pm (Sunday/Saturday Off)
Schedule 4: Monday through Friday 1:30pm-10pm (Sunday/Saturday Off)

Responsibilities

Ability to comfortably communicate with the members in both Spanish and English
Serves as the first point of contact, driving exceptional member experiences.
Guide customers through inquiries by gathering information and leading them toward a resolution.
Communicate clearly and professionally explaining procedures, answering questions, and offering helpful information.
Handle inbound calls for Reward order entry, general program support, and website-related assistance.
Provide accurate details about Reward Loyalty program terms and conditions.
Make outbound calls to follow up on customer requests or help resolve outstanding issues.
Participate in outbound call campaigns when needed.
Deliver every interaction with patience, empathy, and excellent service.
Juggle multiple systems, client programs, and tasks with ease.
Uphold company standards by maintaining accuracy, quality, and compliance.
Stay sharp by reviewing updated Reward descriptions, job aids, and ongoing ampliFI training.

Essential Skills and Experience

High school degree or higher.
Excellent verbal and written communication skills, with the ability to explain procedures clearly.
Proficiency in basic computer applications.
Strong problem-solving and troubleshooting abilities.
Ability to manage multiple tasks, systems, and priorities simultaneously.
Accurate data entry and recordkeeping.
Conflict resolution and issue escalation skills.

Preferred Skills and Experience

Familiarity with outbound call campaigns and customer follow-up procedures.

Key Competencies and Attributes

Empathy, patience, and professionalism in all customer interactions.
Adaptability and comfort working in a fast-paced, dynamic environment.
Positive attitude, resilience, and solution-oriented mindset.
Team collaboration and willingness to support peers.
Attention to detail and commitment to quality.
Proactive approach to anticipating customer needs and resolving issues.

Work Arrangement

Based at ampliFI’s Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly.

Physical Requirements

This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.

Other Duties

Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions

The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee’s placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $18.50/ hour.

About ampliFI

At ampliFI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged.

ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do.

Benefits and Perks

Competitive pay plus 401(k) with employer match
Medical, dental, vision, and life insurance
Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
Tuition Reimbursement
Paid time off, company holidays, and parental leave
Employee Assistance Program
Hybrid work environment with flexible hours
Onsite perks including gym access and snacks
Employee recognition programs celebrating milestones and achievements
Growth opportunities within a supportive, team-oriented environment

ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.

Quick Apply

Refine Your Search

call center representative jobs in burbank il

Call Center Agent Bilingual

Remote Customer Service Representative

Call Center Remote Customer Service Representative

Call Center Representative

Call Center Representative - Remote

Customer Service Representative

Support Specialist (Chat, Emails, Calls) Remote

Member Care Representative - Inbound Call Center

Customer Support Center Representative I, II

Member Services Representative II

Customer Solutions Representative

Call Center Representative

Customer Care Specialist

Call Center Representative

Customer Service Representative, Associate

Bi-Lingual Call Center Associate

Patient Service Representative - Call Center

Call Center Representative

Call Service Representative

Retirement & Wealth - Call Center Agent (Remote)

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