Top 66 Senior customer service representative Jobs in Burbank Il

Sr. Manager - Service Center of Excellence
Burroughs —Elmhurst, IL
- $90,000 - $95,000 a year
- Full-time
- Oracle
- Data analysis skills
- Analysis skills
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Client Engagement Senior Associate, Tax Operations
Crowe —Chicago, IL
- $21.75 - $44.50 an hour
- Full-time
- Hybrid work
- 5 years
- Continuous improvement
- US work authorization
Quick Apply
8d
Sr Coordinator, Customer Support
KeHE Distributors, LLC —Naperville, IL
- $26.97 - $39.50 an hour
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health savings account
- Paid holidays
Customer Care AI Program Lead
Ulta Beauty, Inc. —Bolingbrook, IL
- $79,900 - $106,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Fair chance
- Senior level
- Dental insurance
- Paid time off
14d
Senior Customer Service Representative
VIXXO —Oakbrook Terrace, IL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
13h
Employee Benefits Senior Client Service Representative
Marsh McLennan Agency —Orland Park, IL
- $41,200 - $76,800 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health insurance
- 401(k)
Sr Customer Service Representative
Motion Industries (MOT) —Woodridge, IL
- $27.06 - $35.22 an hour
- Full-time
- Sales
- 5 years
- Computer literacy
- Paid holidays
- Health insurance
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Senior Specialist, Pharma Support Services
Option Care Health —Chicago, IL
- $30 - $50 an hour
- Full-time
- Customer service
- High school diploma or GED
- Travel
- Health savings account
- Health insurance
13d
Client Care Specialist
Lyric National —Lincolnwood, IL
- From $25 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
6d
Customer Care Associate II (USABlueBook) - Waukegan, IL
HD Supply —Chicago, IL
- $19.62 - $23.65 an hour
- Full-time
- Hybrid work
- Background check
- 18 years or older
- Microsoft Excel
- Commuter assistance
- AD&D insurance
Senior Customer Success Manager
HealthJoy —Chicago, IL
- $115,000 - $130,000 a year
- Travel
- Human resources
- Mentoring
- Paid parental leave
- Health savings account
Quick Apply
Senior Customer Success Manager
Wonderlic —Chicago, IL
- Urgently hiring
- Remote
- Analysis skills
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Client Onboarding Implementation Senior Associate
JPMorganChase —Chicago, IL
- $75,050 - $107,000 a year
- Full-time
- Mid-level
- 3 years
- Team management
- Health insurance
- Tuition reimbursement
Sr. Client Service Specialist - Third Shift
Crane Worldwide Logistics LLC —McCook, IL
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health insurance
Customer Care Representative
Market Performance Group —Mount Prospect, IL
- From $25 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
5d
Pharm Outreach Specialist
Wellbe Senior Medical —Chicago, IL
- $43,000 - $53,000 a year
- Full-time
- Background check
- Urgent Care
- Pass drug screening
Senior Client Service Account Associate
JPMorganChase —Chicago, IL
- $71,300 - $107,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Tuition reimbursement
Senior Customer Success Manager (Remote - IL)
Nodes & Links —Chicago, IL
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
5d
Senior Client Services Consultant
MetLife —Aurora, IL
- Email
- Hybrid work
- 5 years
- Research
- Office
- Paid holidays
- Disability insurance
13d
Call Center Senior Representative _ On-Site _ (bi-lingual Spanish)
NTT Ltd —Chicago, IL
- $30,990 - $52,750 a year
- Full-time
- Spanish
- English
- Research
- Health savings account
- AD&D insurance

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senior customer service representative jobs near burbank il

Sr. Manager - Service Center of Excellence

Burroughs -
Elmhurst, IL

Quick Apply

Job Details

Full-time
$90,000 - $95,000 a year

Qualifications

Knowledge management
Managing technical support teams
Customer communication
Operational analysis
Performance improvement leadership
Strategic goal setting
Strategic management
Customer relationship building
Oracle
Automation
Managing teams in a customer support role
Team leadership
Technical documentation
Operational management
Coaching
Service scheduling
Staff scheduling
Client rapport building
Data analysis skills
Gap analysis
Team scheduling
Metrics Reporting
Incident Escalation
Frontline customer support management
Data summary reports
Hiring
Key Performance Indicators
Quality performance measurement
Analysis skills
Quality planning

Full Job Description

With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies—ensuring our customers experience maximum uptime and performance every day.
At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding—but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.

Job Summary:
Serves as the leader for the Elmhurst, IL based Service Center of Excellence, with full operational accountability for daily call center, project scheduling, and technical support performance. Directs hiring, training, coaching, and performance management of staff to meet defined KPIs, including SLA attainment, call quality, and productivity targets. The role owns and administers the workforce automation platform (Oracle Field Service), optimizing technician routing, scheduling, and utilization to improve first-time fix rates and reduce service cycle times. The Manager establishes schedules and work procedures and recommends improvements to increase efficiency across the Service Center of Excellence.

Essential Functions/Key Responsibilities:

Leads execution of remote support operations by standardizing workflows, implementing knowledge management practices, and driving rapid technician onboarding and speed-to-competency. Develops and maintains a centralized knowledge base, ensuring timely updates and adoption across field and support teams.
Establishes and enforces daily operating procedures, staffing models, and shift schedules aligned to call volume forecasts and service demand. Continuously evaluates operational data (e.g., wait times, abandonment rates, resolution times) to identify gaps and implement targeted process improvements.
Partners with cross-functional leaders to deploy system enhancements, improve customer experience, and increase operational efficiency. Acts as the escalation point for complex service issues, ensuring timely resolution and clear communication with internal and external stakeholders.
Oversee daily functions, strategic planning, and performance metrics for the Service Center of Excellence.
Primary point of communication with the Customer Service Managers and Field Service Managers for all customer escalations.
Provide consistent high quality & innovative solution leadership on OFS (Oracle Field Service) by managing the Service Center of Excellence and supporting the Field Service Managers to arrive at optimal solutions.
Coach and mentors the team members of the Service Center of Excellence based on performance to KPIs (promotion, disciplinary actions, career goals, etc.)
Prepare documentation detailing delivered solutions, integration & migration strategies, as required.
Promote knowledge by sharing lessons learned, innovations or new skills with team members.
Develop and implement strategies to improve quality, efficiency, and customer experience, incorporating industry best practices and technology advancements.
Excellent problem solving, critical thinking and analytical skills with the ability to exercise mature judgment.
Excellent customer-facing and interpersonal skills with the ability to build rapport with all stakeholders.
Implements the necessary administrative procedures to monitor, log, and track technical problems and/or user
Assist log, monitor, enforce continuous improvement actions across all Service Operations.
Leads the daily alignment call supporting the team achieve daily service commitments. This includes logging actions and driving them to completion across the Regional Director level. This will require preparing reports to show performance across several KPIs.
Recommend equipment upgrades, staffing adjustments, process modifications and may recommend product or service modifications.
Leader of 2-4 Supervisors from the Service Center of Excellence.
Ability to travel to other Burroughs or customer facilities as required.

Education and Experience:

5+ years of job-related training and experience, including 2 years of supervisor experience, or
Technical or Business degree or equivalent work experience preferred
Prior customer service or equivalent problem-solving experience required

Knowledge, Skills, and Abilities:

Ability to work independently and manage multiple task assignments.
Strong knowledge of currency automation systems (e.g., ATM, TCR, TCD, iSafes)
Ability to design and deploy call center training programs, call processing workflows, and quality standards
Manages a shift or multi-department area
Strong knowledge and productivity in Microsoft Office and desktop productivity tools
Problem solving and analysis skills
Team centered/work well with co-workers to resolve issues and problems
Customer Service focus
Strong communication skills (verbal and written)
Ability to document and maintain KPIs across service operations aligned to continuous improvement
Strong leadership skills

Physical Requirements and Working Conditions:

This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone.
This job is operated in a professional office environment
Up to 10% of travel required

Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Quick Apply

Refine Your Search

senior customer service representative jobs in burbank il

Sr. Manager - Service Center of Excellence

Client Engagement Senior Associate, Tax Operations

Sr Coordinator, Customer Support

Customer Care AI Program Lead

Senior Customer Service Representative

Employee Benefits Senior Client Service Representative

Sr Customer Service Representative

Senior Specialist, Pharma Support Services

Client Care Specialist

Customer Care Associate II (USABlueBook) - Waukegan, IL

Senior Customer Success Manager

Senior Customer Success Manager

Client Onboarding Implementation Senior Associate

Sr. Client Service Specialist - Third Shift

Customer Care Representative

Pharm Outreach Specialist

Senior Client Service Account Associate

Senior Customer Success Manager (Remote - IL)

Senior Client Services Consultant

Call Center Senior Representative _ On-Site _ (bi-lingual Spanish)

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