Top 157 Guest service agent Jobs in Burke, Va

Front Desk Agent
TownePlace Suites Springfield —Springfield, VA
- $17.00 - $17.50 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
13d
Guest Service Agent - DoubleTree by Hilton Crystal City
Hilton —Arlington, VA
- $24.67 an hour
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
9d
Guest Service Agent - Washington Hilton
Hilton —Washington, DC
- $30.55 an hour
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
14d
Front Office Agent
Hyatt Regency Tysons Corner —Tysons Corner, VA
- $20 - $23 an hour
- Overtime
- Computer literacy
- Hotel
- Organizational skills
- Tuition reimbursement
- Paid time off
Guest Service Agent
Springfield Residence Inn by Marriott —Springfield, VA
- $17 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Front Desk Agent Part Time
Marriott International, Inc —Vienna, VA
- $21.79 - $23.43 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
8d
Front Desk Agent
The Jefferson Hotel, Washington DC —Washington, DC
- $33.91 an hour
- Full-time
- Hotel
- Communication skills
- Entry level
- Commuter assistance
- Disability insurance
Quick Apply
Guest Service Agent - Waldorf Astoria Washington DC
Hilton —Washington, DC
- $30 an hour
- Weekends as needed
- Hotel
- Negotiation
- Entry level
- Paid parental leave
- Employee stock purchase plan
Front Desk Agent
Courtyard Springfield —Springfield, VA
- $16.50 an hour
- Full-time
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Guest Service Agent
Courtyard by Marriott Alexandria Old Town/Southwest —Alexandria, VA
- $19 - $23 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
Kimpton Hotels & Restaurants —Washington, DC
- $30.42 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
6d
Reservation Agent - Monday to Friday, No Weekends!
Guest Services, Inc. —Washington, DC
- $23 an hour
- Full-time
- 18 years or older
- Microsoft Outlook
- Computer literacy
Guest Service Agent
The Graham Georgetown —Washington, DC
- From $23 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent ($18.50/hr) - The Watermark Hotel
B.F. Saul Company Hospitality Group —Tysons, VA
- $18.50 - $19.50 an hour
- Full-time
- Sales
- Residential
- Hotel
- Disability insurance
- Health insurance
Quick Apply
Guest Service Agent
The Westin DC City Center —Washington, DC
- $18.50 - $24.00 an hour
- Full-time
- Computer skills
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
3h
FT Front Desk Agent- DoubleTree by Hilton Mclean Tysons, Weekly Pay
B.F. Saul Company Hospitality Group —McLean, VA
- $19 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent
Lyle DC LLC —Washington, DC
- $26 - $27 an hour
- Weekends as needed
- No experience needed
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Front Desk Agent
NFC Amenity Management —Alexandria, VA
- $18.49 an hour
- Part-time
- US work authorization
- Entry level
- Paid training
- Disability insurance
Quick Apply
3d
Front Desk Agent
Embassy Suites Springfield —Springfield, VA
- $16 an hour
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
2d
PM/Overnight Front Desk Agent
Marriott International, Inc —Washington, DC
- $30.95 an hour
- Overnight shift
- High school diploma or GED
- Entry level
- Resort
2d

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guest service agent jobs near burke, va

Front Desk Agent

TownePlace Suites Springfield -
Springfield, VA

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Job Details

Full-time
$17.00 - $17.50 an hour
13 days ago

Qualifications

Computer operation
Customer communication
Confidential information handling
Hotel policy compliance
Client rapport building
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

TownePlace Suites Springfield

6245 Brandon Ave

Springfield, VA 22150

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

Refine Your Search

guest service agent jobs in burke, va

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