Top 200 Helpdesk technician Jobs in Burke, Va

Desktop Support Specialist (Temporary Position)
Sanametrix —Washington, DC
- $23 - $27 an hour
- Temporary
- Background check
- Bachelor of Science
- Mid-level
Quick Apply
10d
Help Desk Technician - TS/SCI
General Dynamics Information Technology —Chantilly, VA
- $26.44 - $35.78 an hour
- Mid-level
- Travel
- 1 year
- Paid holidays
- 401(k) matching
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance
General Dynamics Information Technology —Washington, DC
- $107,744 - $126,500 a year
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- On-the-job training
Help Desk Technician (Tier 1)
DCI Solutions —Washington, DC
- $70,000 - $100,000 a year
- Full-time
- Mid-level
- 3 years
- In-person
- Health savings account
- Health insurance
Quick Apply
10d
Help Desk Technician (Tier 1)
DCI Solutions —Washington, DC
- $70,000 - $100,000 a year
- Full-time
- Mid-level
- 3 years
- In-person
- Health savings account
- Health insurance
Quick Apply
10d
Tech Specialist 1 (Helpdesk Technician) -Tysons, VA
M.C. Dean, Inc —Tysons, VA
- $75,520 - $94,400 a year
- Full-time
- 6 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
Help Desk Technician
IntraFi —Arlington, VA
- $30.00 - $36.06 an hour
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Health savings account
- Health insurance
Helpdesk Technician Tier I - DoE
Code Plus Inc —Fairfax, VA
- Full-time
- Mid-level
- Office
- 2 years
Quick Apply
6d
Help Desk Technician I (5833)
Three Saints Bay, LLC —Manassas, VA
- $24 - $30 an hour
- Background check
- Computer science
- Microsoft Outlook
Quick Apply
IT Support
ECPI University LLC —Manassas, VA
- $47,320 - $55,000 a year
- Monday to Friday
- Classroom
- Computer science
- Computer Science
Quick Apply
Helpdesk
General Dynamics Information Technology —Manassas, VA
- $69,264 - $95,450 a year
- Office
- Windows
- In-person
- Paid time off
- 401(k) matching
7d
IT Support Technician I
Rockville Internal Medicine Group —Rockville, MD
- $24 - $28 an hour
- Urgently hiring
- Google Workspace
- Windows
- High school diploma or GED
- Free parking
- COVID-19 protective measures
Quick Apply
7h
IT Help Desk I
Lender Service Provider LLC —Fairfax, VA
- $45,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Office
- US work authorization
- Health savings account
- Health insurance
Quick Apply
6d
Helpdesk Technician
M3 Technology Consultants —Fairfax, VA
- $50,000 - $60,000 a year
- Full-time
- AutoCAD
- Mid-level
- Office
- Paid training
- Dental insurance
12d
Service Desk Technician
Vamonos IT —Arlington, VA
- $24.00 - $28.80 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Desktop Support Technician
Howard University —Washington, DC
- $72,727 - $80,000 a year
- Full-time
- Computer Science
- Word processing
- Mid-level
- 403(b) matching
- Commuter assistance
13d
IT Help Desk Technician
The Ford Agency —Washington, DC
- $51,000 - $82,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Part-Time Help Desk Technician
Koniag Government Services —Arlington, VA
- $28 - $32 an hour
- Part-time
- Mid-level
- Commercial
Tech Specialist 2 - Tysons, VA
M.C. Dean, Inc —Tysons, VA
- $90,640 - $135,960 a year
- Full-time
- Mid-level
- High school diploma or GED
- Associate's degree
- Paid parental leave
- Disability insurance
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows

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Desktop Support Specialist (Temporary Position)

Sanametrix -
Washington, DC

Quick Apply

Job Details

Temporary
$23 - $27 an hour
10 days ago

Qualifications

Computer operation
Serving clients
In-person customer service
Bachelor's degree
Internal employee customer service
Computer hardware
Customer support ticket management
Network support
Desktop administration
Ticketing system technical support

Full Job Description

**** US Citizenship is required****

Job Summary

Sanametrix is a minority-owned small business headquartered in Arlington, Virginia. We specialize in providing focused research and analysis, technology, and program support solutions to federal agencies.

Sanametrix is currently identifying qualified candidates for a temporary on-site Desktop Support Specialist position located in Washington, DC. The position is expected to last six-months, but may have the option to extend.

This is a full-time position with a work schedule of 8:00 AM EST to 5:00 PM EST, Monday through Friday.

Responsibilities:

Provide Tier 1 and Tier 2 end-user support.
Deploy, configure, troubleshoot, and replace laptops, peripherals, and software.
Support Windows 11, Microsoft 365, Active Directory, VPN, and ServiceNow.
Perform device imaging, data migration, refresh, and onboarding support.

· Maintain a professional attitude and appearance, while consistently providing excellent customer service. Examples of these qualities are a good work ethic, assisting team members when needed, and being a positive contributor to the workplace environment.

· Consistent, dependable customer service to clients and colleagues in person, on the phone, in written communications, and on video communications.

· Able to work well under pressure and to meet deadlines with calm and poise.

· Relocate IT equipment including desktop computers, monitors, portable data storage devices, and other general peripherals.

· Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required.

· Connect and configure IT devices to use computer networks.

· Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.

· Develop end-user documentation and instructions.

· Contribute knowledge and updated information to maintain the Desktop Support SOPs and Training manuals for support.

· Use an IT ticket system, is responsible for receiving and tracking trouble tickets and requests, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved, and closed out with the customer and in the system.

· Stay in regular communication throughout the day with other tiers of support and Management staff.

· Participates in troubleshooting of issues with the drive towards root cause identification.

Required Skills, Qualifications, Certifications:

· Must be able to obtain and maintain a 6C Public Trust security clearance.

· Bachelor’s degree in a technical discipline with three (3) or more years of technical support experience or five (5) or more years technical support experience without a degree. Technical support is defined as experience with current desktop and laptop computers and various operating systems to include one or more of the following: Windows 11, Mac OS 15, and Microsoft Office suite.

Experience using ticketing system (preferably ServiceNOW)
Strong customer service and equipment support skills
Strong written and oral communications

Desired Skills, Qualifications, Certifications:

· Dell Certified Technician

· Help Desk Institute (HDI)

· CompTIA A+

· CompTIA Network+

· CompTIA Security++

· BA/BS in a technical discipline

· MCSA: Windows 11

· MCSE: Desktop Infrastructure

· MCDST: Microsoft Certified Desktop Support Technician

· ITIL Certification

Pay: $23.00 - $27.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in burke, va

Desktop Support Specialist (Temporary Position)

Help Desk Technician - TS/SCI

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

Help Desk Technician (Tier 1)

Help Desk Technician (Tier 1)

Tech Specialist 1 (Helpdesk Technician) -Tysons, VA

Help Desk Technician

Helpdesk Technician Tier I - DoE

Help Desk Technician I (5833)

IT Support

Helpdesk

IT Support Technician I

IT Help Desk I

Helpdesk Technician

Service Desk Technician

Desktop Support Technician

IT Help Desk Technician

Part-Time Help Desk Technician

Tech Specialist 2 - Tysons, VA

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

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