Top 915 It support Jobs in Burke, Va

Data Center Support Technician
H5 Data Centers —Ashburn, VA
- $26 - $32 an hour
- Weekends as needed
- Mid-level
- Windows
- Organizational skills
Quick Apply
Help Desk Technician (Tier 1)
DCI Solutions —Washington, DC
- $70,000 - $100,000 a year
- Full-time
- Mid-level
- 3 years
- In-person
- Health savings account
- Health insurance
Quick Apply
10d
Part-Time IT Support Assistant
TSTC —Arlington, VA
- $18 - $30 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Employee assistance program
- Flexible schedule
User Support Analyst
Everforth ECS —Fairfax, VA
- $75,000 - $95,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
6d
IT Mart Tech Support
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Hybrid work
- Computer literacy
- Mid-level
- Experience equivalent to degree accepted
- Paid time off
- 401(k) matching
NETWORK ENGINEER I
Prince William County Public Schools —Prince William County, VA
- $38.61 - $61.82 an hour
- Full-time
- In-person
- Public school
- Entry level
3d
Senior IT Customer Support
KBR —Alexandria, VA
- $98,000 - $135,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Data Center Technician
Microsoft —Manassas, VA
- $23.65 - $53.70 an hour
- 12 hour shift
- Background check
- Mid-level
- High school diploma or GED
- On-the-job training
2d
Watch Operator – Junior
KBR —Springfield, VA
- $101,700 - $124,300 a year
- Weekends as needed
- Master's degree
- Bachelor's degree
- Continuous improvement
Systems Administrator - NMCI Desktop Support
HII —Springfield, VA
- $68,458 - $144,732 a year
- Email
- Mid-level
- Windows
- 3 years
IT Shipping Specialist
Peraton —Springfield, VA
- $51,000 - $82,000 a year
- Monday to Friday
- Office
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
3d
IT Support Technician I
VG Systems —Fairfax, VA
- $20 an hour
- Part-time
- Hybrid work
- Communication skills
- Entry level
Quick Apply
IT Support Technician
KBR —Chantilly, VA
- $123,800 - $151,300 a year
- Full-time
- 5 years
- Office
- Windows
- AD&D insurance
- Disability insurance
Helpdesk
General Dynamics Information Technology —Manassas, VA
- $69,264 - $95,450 a year
- Office
- Windows
- In-person
- Paid time off
- 401(k) matching
7d
Help Desk Technician
IntraFi —Arlington, VA
- $30.00 - $36.06 an hour
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Health savings account
- Health insurance
Help Desk Professional
Tecolote Research, Inc. —Arlington, VA
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid jury duty
- AD&D insurance
IT Service Desk Agent
General Dynamics Information Technology —Bethesda, MD
- $30.44 - $41.18 an hour
- Hybrid work
- Mid-level
- Office
- Windows
- Paid holidays
- 401(k) matching
Helpdesk Technician 3
M3 Technology Consultants —Fairfax, VA
- $70,000 - $90,000 a year
- Full-time
- AutoCAD
- Mid-level
- Office
- Paid training
- Dental insurance
11d
IT Support
ECPI University LLC —Manassas, VA
- $47,320 - $55,000 a year
- Monday to Friday
- Classroom
- Computer science
- Computer Science
Quick Apply
Help Desk Specialist
NuAxis Innovations —Falls Church, VA
- Online Application
- Hybrid work
- Mid-level
- Windows
- Associate's degree

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it support jobs near burke, va

Data Center Support Technician

H5 Data Centers -
Ashburn, VA

Quick Apply

Job Details

Full-time
$26 - $32 an hour

Qualifications

Physical security incident response
Data Center Operations
Data center experience
Fire safety
Email customer support
Facility security measures implementation
Responding to infrastructure failures
CCTV system operation (AV)
Phone communication
Operations coordination
Facilities fire safety systems
IT system monitoring
iOS
Security policy Implementation (information security management)
Mid-level
Windows
Incident Escalation
Managing clients in a customer support role
Dispatching
Control room operations
Customer engagement
Visual inspection as testing technique
Organizational skills
Patrolling
Security system monitoring (security system operation)
Emergency communication
Security escort duties
Access control management
Facility security systems
Technical support via email

Full Job Description

Position Summary

The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement, daily handling of incoming calls, ticket processing, incident management and coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work any shift assigned to them, weekends and holidays.

Essential Job Functions

Responsible for all aspects of physical security at the data center
- Video surveillance
- Access control administration
- Processing access requests
- Regular patrols
- Security policy enforcement
- Incident response
Customer Support
- Primary point of contact for customer requests via phone, e-mail, and portal
- Processing requests and engage with subject matter experts as appropriate
- Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s
- Provide escort duties for H5 Telco’s and vendors as well as customer vendors
- Perform basic remote hand support duties on behalf of customers
- Primary focal point for incident management and escalations
Facility Monitoring
- Monitor the health of building critical systems via BMS and visual inspection
  - Power
  - Cooling
  - Fire systems
- Monitor the health of access control, camera surveillance and perimeter intrusion
- Monitor the health of critical IT systems
  - Networks
  - Servers
- Perform incident coordination on the event of significant incidents
  - Initial response and dispatch of vendors
  - Escalate to senior management
  - Set up crisis ridge (if appropriate)
  - Sent our advisories
  - Coordinate restoration with on-site personnel

Qualifications

Education:

Minimum two (2) year college degree preferred

Experience:

Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Customer service experience
IT system qualifications will be required if not already certified

Skills and Abilities

Competent in the use of Windows, MAC and IOS systems
Organization and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
Ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices is a bonus

Quick Apply

Refine Your Search

it support jobs in burke, va

Data Center Support Technician

Help Desk Technician (Tier 1)

Part-Time IT Support Assistant

User Support Analyst

IT Mart Tech Support

NETWORK ENGINEER I

Senior IT Customer Support

Data Center Technician

Watch Operator – Junior

Systems Administrator - NMCI Desktop Support

IT Shipping Specialist

IT Support Technician I

IT Support Technician

Helpdesk

Help Desk Technician

Help Desk Professional

IT Service Desk Agent

Helpdesk Technician 3

IT Support

Help Desk Specialist

I want to receive the latest job alert for it support in burke, va

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