Top 36 Outbound call center representative Jobs in Burleson, Tx

Service Excellence Representative
Precision Monitoring —Burleson, TX
- $20 - $25 an hour
- Full-time
- Background check
- Microsoft Excel
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
SERVICE EXCELLENCE REPRESENTATIVE
Precision Monitoring LLC —Burleson, TX
- $19 - $25 an hour
- 8 hour shift
- HIPAA
- Mid-level
- 3 years
Quick Apply
Customer Service Representative/Call Center
SuiteMate Staffing Solutions —Arlington, TX
- $17 an hour
- PRN
- Mid-level
- 2 years
- Communication skills
- Flexible schedule
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CSR Sales Representative (English/Spanish)
UniVista Insurance —Haltom City, TX
- $16 - $17 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Reliable transportation
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Senior Call Center Specialist
Window World of Galveston —Grand Prairie, TX
- $19 - $20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Customer Support Representative
National HME, Inc. —Richland Hills, TX
- $16 - $17 an hour
- Weekends as needed
- HIPAA
- Ability to lift 50 pounds
- Computer skills
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Telemarketing/Outbound Sales Representative
Amynta Group —Dallas-Fort Worth, TX
- Full-time
- Entry level
Business Development Representative
Guardian Network Solutions —Fort Worth, TX
- $40,000 - $120,000 a year
- Full-time
- Office
- Business development
- Mentoring
- Health insurance
- Dental insurance
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13d
Sales Development Representative
Curvion Blue —Fort Worth, TX
- $55,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
- Under 1 year
- Opportunities for advancement
Quick Apply
Damage Prevention Agent
Texas811 —Dallas-Fort Worth, TX
- $18.37 - $19.29 an hour
- Part-time
- High school diploma or GED
- Travel
- Typing
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PART TIME Customer Service Representative
ServiceLink —Arlington, TX
- $13.00 - $13.50 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
7d
Party Consultant (Call Center Agent)
Unleashed Brands —Bedford, TX
- $10 an hour
- Evenings as needed
- Communication skills
- Entry level
Quick Apply
BDC Representative/Cashier
Vandergriff Chevrolet —Arlington, TX
- $15 a month
- Full-time
- Dealership
- Computer literacy
- Computer skills
- Paid training
- Employee discount
Quick Apply
5d
BDC Representative
Agora Data, Inc. —Arlington, TX
- $43,888 - $45,000 a year
- Full-time
- Computer literacy
- Mid-level
- Computer skills
- Health insurance
- Dental insurance
5d
Birthday Sales Representative
Bolder Adventure Park —Grand Prairie, TX
- Part-time
- Organizational skills
- Communication skills
- Marketing
Quick Apply
Inside Sales Representative
Niles Building Products Co. —Grand Prairie, TX
- $50,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Paid training
- Health insurance
Quick Apply
Physician Liaison
Fyzical —North Richland Hills, TX
- Full-time
- Marketing
- Mid-level
- Clinic
- Mileage reimbursement
Assistant in Training
Buckle —Hurst, TX
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Travel
- Paid time off
- Employee assistance program

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Service Excellence Representative
Precision Monitoring —Burleson, TX
Respond to inbound and outbound patient calls regarding billing, insurance, and out-of-pocket cost estimates in a professional and empathetic manner.
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Service Excellence Representative

Precision Monitoring -
Burleson, TX

Quick Apply

Job Details

Full-time
$20 - $25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Revenue cycle management
Customer communication
Teamwork
High school diploma or GED
Attention to detail
Organizational skills

Full Job Description

Position: Service Excellence Representative

Status: Full Time

Shift: 8am - 5pm

Reports to: Revenue Cycle Manager

Company Overview

Precision Monitoring is a leading innovator in healthcare diagnostics, offering remote monitoring and enterprise management solutions that drive better outcomes across the healthcare continuum. We specialize in Holter, Event, and Telemetry monitoring systems that simplify complex workflows for providers operating in a highly regulated environment.

Our culture promotes analytical thinking, innovation, and a commitment to excellence. As we continue to expand, we’re seeking passionate professionals who bring energy, integrity, and a results-driven mindset to join our growing team. We offer competitive compensation, comprehensive medical benefits, and a collaborative work environment.

Position Summary

The Service Excellence Representative serves as plays a key role in the revenue cycle by serving as the first point of contact for patients regarding billing inquiries, insurance verification, and out-of-pocket cost estimates. This position requires strong communication skills, attention to detail, and a working knowledge of healthcare billing processes to ensure accurate, timely, and compassionate service that supports both patient satisfaction and financial performance

Key Responsibilities:

Respond to inbound and outbound patient calls regarding billing, insurance, and out-of-pocket cost estimates in a professional and empathetic manner.
Ensure Proper Documentation-log call details accurately and provide estimate breakdowns to patients and answer any questions regarding benefit questions in our system.
Clear Communication-Respond to requests for clarification from other departments
Maintain strict adherence to HIPAA and other privacy regulations, safeguarding patient information during all communications.
Demonstrate consistency in applying workflow steps, helping maintain quality assurance and operational integrity
Meet individual and team performance metrics, including call volume, average handle time, and documentation accuracy
Promote a supportive and optimistic team environment by engaging respectfully with colleagues and contributing to a culture of encouragement.
Review billing charge codes and associated diagnoses to ensure alignment with payor requirements, supporting accurate cost estimates and claim processing

Essential Functions:

Effectively manage inbound and outbound calls to assist patients with billing, insurance, and financial inquiries, ensuring a high level of service and professionalism.
Provide and update patient or insurance information in the system to support correct billing and estimate generation.
Follow standardized workflows and scripts to maintain consistency, compliance, and operational efficiency across all interactions
Document all patient interactions in real time, ensuring completeness and accuracy to support continuity of care and revenue cycle processes
Meet or exceed performance metrics, including call volume, average handle time (AHT), documentation accuracy, and first-call resolution
Demonstrate a positive attitude, strong work ethic, and commitment to quality, setting an example for peers.
Communicate clearly and empathetically to help patients understand their financial responsibilities, including charges, statements, and payment options.
Participate in ongoing training and development activities to stay current with system updates, payor guidelines, and departmental policies
Perform other duties as assigned to support department objectives.

Qualifications

High school diploma or equivalent required
Minimum of 3 years of experience in billing, patient access or high-volume call center with demonstrated success.
Current experience navigating practice management software.
Strong organizational, critical thinking, and problem-solving skills.
Experience in Microsoft Office (Excel).
Skilled in customer service and understanding our organization.
Comfortable working with KPIs and performance-based metrics.
Ability to accept and apply constructive feedback with professionalism.
Working with a sense of urgency
Communicate with compassion and knowledge to our outward-facing customers and escalate as appropriate when unable to resolve.

Equal Opportunity Statement

Precision Monitoring is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, gender, national origin, age, disability, genetics, veteran status, sexual orientation, or any other protected characteristic under applicable law. This policy applies to all employment practices including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

outbound call center representative jobs in burleson, tx

Service Excellence Representative

SERVICE EXCELLENCE REPRESENTATIVE

Customer Service Representative/Call Center

CSR Sales Representative (English/Spanish)

Senior Call Center Specialist

Customer Support Representative

Telemarketing/Outbound Sales Representative

Business Development Representative

Sales Development Representative

Damage Prevention Agent

PART TIME Customer Service Representative

Party Consultant (Call Center Agent)

BDC Representative/Cashier

BDC Representative

Birthday Sales Representative

Inside Sales Representative

Physician Liaison

Assistant in Training

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