North Club Host (Part-Time)
Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX
Dickies Arena is a 14,000-seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena will be owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, scheduled to open in November 2019, will host concerts, sporting events, and family entertainment, and will be the new home to Fort Worth Stock Show rodeo performances.
Job Summary:
Trail Drive Management Corp (TDMC) is looking for a part-time North Club Dining Host. This position is responsible for the greeting and seating of guests in Clubs/Restaurants. Club hosts will utilize our reservation system to support table management and will help monitor the reservation line as needed.
Essential Job Functions:
- Greet guests and patrons personally and/or on the telephone in a professional manner
- Maintain and ensure excellent customer service while greeting/seating guests
- Offer appropriate seating arrangements
- Present menus, introduce servers, and welcome guests to the restaurant
- Ensure the quantity of menus is sufficient to cater to the number of guests anticipated at each event
- Ensure menu appearance is presentable for guests
- Responsible for communication between counterparts of the department
- Assist with the set-up of the dining room in accordance with event and reservation requirements
- Always maintain the appearance and organization of the host stand
- Support dining room maintenance by clearing and assisting as needed throughout each event
- Understand and assist with the execution of responsible alcohol service
- Understand and assist with the execution of sanitation and food safety as it relates to the food and beverage industry
- Have complete knowledge of all menu items, production specifications, ingredients, cooking times, and presentation
- Work with counterparts of the operation to ensure the event standards of service are reached
- Be comfortable with the arena and know how to navigate personally, as well as assist guests
- Performs other duties as assigned.
Qualifications:
- Must be a minimum of 18 years of age.
- 1-2 years’ experience in a host/reservationist role working in an upscale restaurant/ hospitality environment preferred
- Candidate should be proficient in Microsoft applications (Word, Excel, PowerPoint, CRM, and Outlook)
- Possess excellent interpersonal skills and diplomacy
- Possess excellent written and verbal communication skills
- Strong attention to detail and proven customer service skills
- Exceptional organization and prioritization
- Works well with others; establishes and maintains effective relationships with fellow workers and supervisors
- Ability to work a flexible schedule including – nights, weekends, and holidays.
- Able to communicate effectively with management, guests, and team members.
- Ability to handle multiple tasks in a fast-paced, high-energy environment.
Working Conditions:
- Employees will work in an environment with fluctuating temperatures.
- Employees must have the ability to lift, push, and pull up to 50 lbs.
- Employees will regularly spend their shift standing/walking, traveling stairs, with limited to no sitting.
- Employees may be exposed to high noise levels and/or fluctuating lights in event settings.
- Employees may be exposed to sharp objects, machines with moving parts, heat from ovens, burners, steam, trays, etc.
- Employees must have the ability to reach, lift, and bend to perform job duties throughout the shift.
Other Duties:
- This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
