Top 45 Customer advocate Jobs in Burlington, Ia

Program Director
Optimae LifeServices —Burlington, IA
- Full-time
- Background check
- 18 years or older
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Direct Support Professional (DSP)
Optimae LifeServices —Fort Madison, IA
- Part-time
- Background check
- 18 years or older
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Direct Support Professional (DSP)
Optimae LifeServices —Burlington, IA
- Part-time
- Background check
- 18 years or older
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Customer Advocate
Safelite Group —Burlington, IA
- From $18.75 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Travel
- Paid training
- Paid holidays
Social Worker | 40 hours per week | Care Continuum
Great River Health —West Burlington, IA
- From $26.89 an hour
- Full-time
- Customer service
- Bachelor of Science
- English
- Paid parental leave
- AD&D insurance
6d
Social Worker | 40 hours per week | Palliative Care
Great River Health —West Burlington, IA
- From $26.89 an hour
- Full-time
- Customer service
- Bachelor of Science
- English
- Paid parental leave
- AD&D insurance
LPN Homecare - $34/hour
Maxim Healthcare Services Direct —Burlington, IA
- $34 - $38 an hour
- BLS Certification
- Mid-level
- Pediatrics
- Commuter assistance
- Health savings account
Quick Apply
RN Homecare - $38/hr
Maxim Healthcare Services Direct —Burlington, IA
- $35 - $38 an hour
- Day shift
- RN License
- BLS Certification
- Mid-level
- Commuter assistance
- Health savings account
Quick Apply
Sales & Marketing Director
Bickford of Burlington —Burlington, IA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Disability insurance
- Health insurance
Quick Apply
Float Nurse Practitioner (NP) or Physician Assistant (PA)
Medcor Inc —Burlington, IA
- $65 - $80 an hour
- PRN
- Mid-level
- Pre-employment physical examination
- Communication skills
- Paid time off
Quick Apply

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customer advocate jobs near burlington, ia

Program Director

Optimae LifeServices -
Burlington, IA

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

High school diploma or GED

Full Job Description

Optimae values diversity and we encourage everybody, including those from traditionally overlooked identity groups, to apply!

JOB SUMMARY

The Program Director is responsible for the management of services and leadership for a specific program using Optimae LifeServices’ mission and core values as a guide, in compliance with applicable laws and regulations. The Program Director fosters teamwork by encouraging cohesion, joint efforts and interdependence. The Program Director provides leadership to staff they supervise who provide services to people as they move to achieve personal goals of their own choice. The position supports individuals in the expansion of their abilities, empowering them to choose and be successful in valued roles within their living, learning, working, and social environments.

EDUCATION & WORK EXPERIENCE

Must be at least 18 years of age.
A high school degree or equivalent experience is required.
A minimum of four years’ experience in the field of human services is required.

DUTIES AND RESPONSIBILITIES

MANAGEMENT & SUPERVISION

Follow a budget, meet determined financial goals by prudent fiscal management of expenses and revenues, and monitor billing practices.
Comply with an established system to ensure that services are meeting customer needs and desires in accordance with Optimae LifeServices’ mission and core values.
Facilitate the process for the timely admission or discharge of customers including the removal of internal barriers to the process.
Implement personnel policies and procedures in a manner consistent with Optimae LifeServices’ manuals and handbooks.
Ensure services meet and exceed all regulatory credentialing and accrediting standards.
Solicit and review quality assurance feedback from customers, staff, and funders including data about customer outcomes.
Measure and evaluate staff and program improvements needed and recognize accomplishments.
Coordinate staff to establish a system and process that creates a valued and motivated workforce that recognizes and utilizes team building principles.
Establish and assure a system for training, evaluating, and developing staff.
Coach and train staff to provide and document individualized, ethical, and appropriate services.
Monitor management information systems: identify indicators of program quality, fiscal goals, and take appropriate action to correct identified needs.
Develop and implement a marketing plan including new referrals for all services.
Implement a plan for successful community and funder relations.
Ensure that Optimae LifeServices’ property and equipment are managed in a cost-effective method.
Provide on-call support by carrying a cell phone or pager when service needs dictate.
Understand and maintain privacy, demonstrate respect, and advocate for rights of our customers.
Address emergencies as they arise and use resources for crisis intervention as needed.

TEAM & INDIVIDUAL SKILLS

Aptitude and willingness to work with mentally ill and developmentally or intellectually disabled individuals.
Show tolerance for individual differences.
Use active listening skills.
Give and receive positive feedback to self and others.
Demonstrate good role modeling for staff and customers.
Use proactive communication and ask questions if you don’t understand.
Be non-authoritarian when providing services and working with peers and collaterals.
Be active in individual and team problem solving.
Pro-actively use supervisor and other staff as a support and as a resource for information.
Act in a professional manner (respectful, tactful, and objective) without personal attacks on others.

TIME MANAGEMENT

Meet multiple demands simultaneously and efficiently with little to moderate supervision.
Consistently finish assigned tasks within designated time frames.
Follow a work schedule that meets customer wants and needs and meets team billable requirements.
Complete and turn in biweekly time sheets on time.
Attend mandatory meetings.
Complete and turn in Expense Forms on time.
Complete reports and all required paperwork within designated times.

ORIENTATION, TRAINING, AND STAFF DEVELOPMENT

Attend coaching sessions to develop skills.
Participate in annual evaluations and staff development planning.
Complete orientation and training as required, in a timely manner, based on accredited regulation and/or Iowa Statute.

Benefits:

Dental insurance
Health insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer advocate jobs in burlington, ia

Program Director

Direct Support Professional (DSP)

Direct Support Professional (DSP)

Customer Advocate

Social Worker | 40 hours per week | Care Continuum

Social Worker | 40 hours per week | Palliative Care

LPN Homecare - $34/hour

RN Homecare - $38/hr

Sales & Marketing Director

Float Nurse Practitioner (NP) or Physician Assistant (PA)

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