Top 60 Hotel front office manager Jobs in Burlington, Ma

Assistant Rooms Ops Manager (Front Desk)
Marriott International, Inc —Boston, MA
- $34.13 - $41.35 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
Front Desk Supervisor-Hilton Garden Inn
Hilton Garden Inn Burlington, MA —Burlington, MA
- $21 - $25 an hour
- Weekends as needed
- Basic math
- Mid-level
- Hotel
- Free parking
- Health insurance
Quick Apply
Front Desk Manager
Marriott International, Inc —Cambridge, MA
- $66,000 - $80,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Night Auditor Clerk
Boston Woburn Hilton —Woburn, MA
- $26 an hour
- Part-time
- English
- Hotel
- Driver's License
Quick Apply
Front Desk Supervisor
Residence Inn Boston Woburn —Woburn, MA
- $20 an hour
- Full-time
- Computer literacy
- Mid-level
- Residential
- Health insurance
- Paid time off
Quick Apply
General Manager
Strider Hotel —Boston, MA
- $190,000 - $200,000 a year
- Full-time
- Hotel
- Mentoring
- Front desk
- Wellness program
- Commuter assistance
Assistant Front Office Manager
Boston Harbor Hotel —Boston, MA
- $31.39 an hour
- Overtime
- Sales
- Writing skills
- Mid-level
13d
Assistant Front Office Manager
The Colonnade Hotel —Boston, MA
- $65,000 - $70,000 a year
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
Quick Apply
Front Desk Supervisor
Courtyard Boston Downtown/North Station —Boston, MA
- $33.98 an hour
- Basic math
- Mid-level
- Hotel
Quick Apply
3d
Front Desk Manager
Hyatt Regency Boston/Cambridge —Cambridge, MA
- $80,000 - $85,000 a year
- Full-time
- Background check
- Microsoft Excel
- Inventory management
- Health insurance
- Dental insurance
Front Desk Agent
Four Points by Sheraton Wakefield Boston Hotel —Wakefield, MA
- $19 - $21 an hour
- Part-time
- Background check
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
5d
Manager Guest Services
Seaport Hotel —Boston, MA
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
6d
Asst. Front Office Manager
Studio Allston Hotel —Boston, MA
- $56,000 a year
- Overnight shift
- Word processing
- Mid-level
- Windows
Hotel Front Office Supervisor
Hilton Garden Inn Boston/Logan —Boston, MA
- Weekends as needed
- Microsoft Excel
- Inventory management
- Basic math
Quick Apply
Group Rooms Coordinator
Omni Hotels & Resorts —Boston, MA
- $33.18 an hour
- Full-time
- Microsoft Excel
- Sales
- Inventory management
- Health insurance
- Paid time off
Quick Apply
Bell Person - Overnight
Boston Harbor Hotel —Boston, MA
- $31.92 an hour
- Overnight shift
- English
- Hotel
- Driver's License
Front Office Manager
Holiday Inn Boston - Dedham Hotel & Conference Center —Dedham, MA
- $65,000 - $70,000 a year
- Weekends as needed
- Microsoft Outlook
- Basic math
- Hotel
- Disability insurance
- Health insurance
Quick Apply
4d
Night Manager
Four Seasons —Boston, MA
- $75,000 - $86,994 a year
- Weekends as needed
- English
- Mid-level
- Residential
- Paid holidays
- Health insurance
Front Desk Agent
Courtyard Boston Billerica/Bedford —Billerica, MA
- $16.50 an hour
- Weekends as needed
- Microsoft Excel
- Writing skills
- Hotel
- Paid holidays
- Health insurance
Quick Apply
13d
Task Force Manager
Giri Hotel Management —Quincy, MA
- $75,000 - $90,000 a year
- Spanish
- Sales
- Mid-level
- Disability insurance
- Health insurance
Quick Apply

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hotel front office manager jobs near burlington, ma

Assistant Rooms Ops Manager (Front Desk)

Marriott International, Inc -
Boston, MA

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Job Details

Full-time
$34.13 - $41.35 an hour

Qualifications

Employee relationship building

Full Job Description

Additional Information
Job Number26093392
Job CategoryRooms & Guest Services Operations
Location606 Congress St, Boston, Massachusetts, United States, 02210
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $34.13-$41.35 per hour
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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Refine Your Search

hotel front office manager jobs in burlington, ma

Assistant Rooms Ops Manager (Front Desk)

Front Desk Supervisor-Hilton Garden Inn

Front Desk Manager

Night Auditor Clerk

Front Desk Supervisor

General Manager

Assistant Front Office Manager

Assistant Front Office Manager

Front Desk Supervisor

Front Desk Manager

Front Desk Agent

Manager Guest Services

Asst. Front Office Manager

Hotel Front Office Supervisor

Group Rooms Coordinator

Bell Person - Overnight

Front Office Manager

Night Manager

Front Desk Agent

Task Force Manager

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