Top 4763 Patient experience manager Jobs in Burlington, Ma

Manager, Patient Access Brand Strategy & Operations – Dermatology
Takeda Pharmaceutical —Boston, MA
- $116,000 - $182,270 a year
- Full-time
- Hybrid work
- 7 years
- Microsoft Excel
- Office
- Paid holidays
- Disability insurance
Manager, Scheduling and Utilization
Vericel Corporation —Burlington, MA
- $127,000 - $140,000 a year
- Monday to Friday
- Microsoft Word
- 5 years
- Mid-level
Quick Apply
Healthcare Office Manager (Lowell)
The Vascular Care Group —Lowell, MA
- $90,000 - $120,000 a year
- OSHA
- Outpatient experience
- 3 years
- Dental insurance
- Vision insurance
Quick Apply
Operations Manager Trainee
PDS Health —Burlington, MA
- $30.50 - $40.00 an hour
- Full-time
- Dental office
- 5 years
- Computer literacy
- Health insurance
- Dental insurance
Product Manager, Patient Experience
FamilyWell —Boston, MA
- Full-time
- Remote
- HIPAA
- Mid-level
- 3 years
Quick Apply
Patient Support Vendor and Program Operations Manager (Contract)
Vertex Pharmaceuticals —Boston, MA
- $60 - $65 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Senior Program Manager, Patient/Family Relations
Dana-Farber Cancer Institute —Boston, MA
- $122,700 - $132,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Mentoring
Patient Access Support Services, Enterprise Access & Reimbursement Manager - Boston, MA Northeast Region
Bristol-Myers Squibb —Boston, MA
- $153,000 - $185,400 a year
- Email
- Hybrid work
- 5 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Contract Senior Talent Acquisition Partner
Cohere Health —Boston, MA
- $60 - $70 an hour
- Contract
- Remote
- 8 years
- Senior level
- Communication skills
Quick Apply
3d
Risk and Patient Safety Manager
Beth Israel Lahey Health —Needham, MA
- $130,000 - $159,994 a year
- Full-time
- Remote
- Nursing
- Microsoft Excel
- Microsoft Outlook
14d
Physical Therapist
Athletic Edge Physical Therapy —Andover, MA
- $88,000 - $110,000 a year
- 8 hour shift
- CPR Certification
- Doctoral degree
- BLS Certification
- Continuing education credits
- Health insurance
Quick Apply
RN Case Manager
Assisting Hands - Boston Northwest —Lexington, MA
- $95,000 - $115,000 a year
- Weekends as needed
- Hybrid work
- Management
- RN License
- Mid-level
- Continuing education credits
- Mileage reimbursement
Quick Apply
12d
Hospice Clinical Manager
All Care —Lynn, MA
- $110,000 - $122,000 a year
- Full-time
- Background check
- Nursing
- Microsoft Excel
- 403(b) matching
- Health insurance
Quick Apply
10d
Medical Practice Manager, Allergy West, Westford, MA
Pediatrics West —Westford, MA
- $80,000 - $95,000 a year
- Nights as needed
- Background check
- Private practice
- Research
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse Virtual Hiring Event
AccentCare, Inc. —Norwood, MA
- $88,000 - $95,000 a year
- On call
- RN License
- Mid-level
- Driver's License
- Health savings account
- Paid holidays
Quick Apply
7d
Clinical Manager
Reading Center for Health & Rehabilitation —Reading, MA
- $47 - $50 an hour
- Full-time
- Background check
- CPR Certification
- Nursing
- Health insurance
- Dental insurance
Quick Apply
VNA Clinical Manager
All Care —Lynn, MA
- $110,000 - $120,000 a year
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
- 403(b) matching
- Health insurance
Quick Apply
3d
Chief Medical Officer MelroseWakefield Health Care
MelroseWakefield Healthcare —Melrose, MA
- $385,000 - $425,000 a year
- Full-time
- Medicine
- PALS Certification
- BC/BE
14d
Territory Manager
Reliable Respiratory —Boston, MA
- $100,000 - $180,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply
Weekend Nurse Manager
Night Nurse —Framingham, MA
- $35 an hour
- Part-time
- RN License
- Medical office experience
- Office
- Health insurance
- Paid time off
Quick Apply

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Manager, Patient Access Brand Strategy & Operations – Dermatology

Takeda Pharmaceutical -
Boston, MA

Apply Now

Job Details

Full-time
$116,000 - $182,270 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Volunteer time off
Life insurance

Qualifications

Vendor relationship building
Microsoft Excel
Vendor performance evaluation
Bachelor's degree
Vendor performance improvement
Vendor relationship management
Vendor communication
Productivity software
Cross-functional communication

Full Job Description

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Join Takeda as the Manager, Patient Access Brand Strategy & Operations – Dermatology out of our Cambridge, MA office. The Manager, Patient Access Brand Strategy & Operations – Dermatology is responsible for supporting the operational execution and continuous improvement of Dermatology patient access services. This role focuses on the reliability and performance of day-to-day workflows across hub services, affordability/PAP components, and partner coordination—helping reduce patient and provider friction and improving speed-to-therapy and access equity.

How you will contribute:

Execute and optimize daily patient access operations, ensuring accurate case handling, timely processing, and adherence to approved business rules and SOPs.
Serve as the primary day-to-day operational point of contact for assigned hub/vendor teams; coordinate prioritization, troubleshooting, and escalations.
Track, trend, and report KPIs/SLAs (e.g., turnaround time, quality, abandonment, rework); maintain an issue log with root-cause analysis and documented remediation actions.
Support implementation of program and process changes through controlled change management, including training and communication support for vendors and internal stakeholders.
Conduct routine quality reviews of case files and reporting outputs; support audit readiness documentation and corrective and preventive actions (CAPA) as needed.
Partner with Market Access, Brand/Commercial, Field teams, Specialty Pharmacy partners (as applicable), and DD&T/Analytics to support a cohesive patient and provider experience.
Identify patient/provider friction points and implement process improvements that reduce administrative burden and improve speed-to-therapy.
Prepare materials and insights for operational reviews and business readouts; ensure actions are tracked to closure.

Minimum Requirements/Qualifications:

Bachelor’s degree required; healthcare, business, public health, or related field preferred.
7+ years of experience in patient services/hub operations, patient access operations, affordability/PAP operations, specialty pharmacy operations, and/or related healthcare operations.
Experience managing vendors or external partners and driving performance to defined KPIs/SLAs.
Working knowledge of U.S. reimbursement/coverage dynamics and affordability pathways; experience supporting patient support programs in a regulated environment preferred.
Strong operational execution and project management skills; experience supporting launch readiness and/or lifecycle change management preferred.
Excellent written and verbal communication skills; ability to work effectively in a highly matrixed organization.
Proficiency in Microsoft Office (Excel, PowerPoint); experience with case management/CRM platforms and BI tools preferred.
Dermatology and/or specialty product experience is a plus.

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

Boston, MA

U.S. Base Salary Range:

$116,000.00 - $182,270.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Boston, MA

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job Exempt

Yes

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Apply Now

Refine Your Search

patient experience manager jobs in burlington, ma

Manager, Patient Access Brand Strategy & Operations – Dermatology

Manager, Scheduling and Utilization

Healthcare Office Manager (Lowell)

Operations Manager Trainee

Product Manager, Patient Experience

Patient Support Vendor and Program Operations Manager (Contract)

Senior Program Manager, Patient/Family Relations

Patient Access Support Services, Enterprise Access & Reimbursement Manager - Boston, MA Northeast Region

Contract Senior Talent Acquisition Partner

Risk and Patient Safety Manager

Physical Therapist

RN Case Manager

Hospice Clinical Manager

Medical Practice Manager, Allergy West, Westford, MA

Registered Nurse Virtual Hiring Event

Clinical Manager

VNA Clinical Manager

Chief Medical Officer MelroseWakefield Health Care

Territory Manager

Weekend Nurse Manager

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