Top 4 Customer support & client services managers Jobs in Burlington, Vt

Customer & Community Manager
Terry Precision Cycling, LLC —Burlington, VT
- $52,000 - $58,000 a year
- Full-time
- Hybrid work
- 5 years
- Driver's License
- Supervising experience
- Health insurance
- Dental insurance
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Customer Care Coordinator
University of Vermont —Burlington, VT
- Overtime
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
13d

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Customer & Community Manager

Terry Precision Cycling, LLC -
Burlington, VT

Quick Apply

Job Details

Full-time
$52,000 - $58,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee discount
Flexible schedule
Retirement plan

Qualifications

Live chat
Teamwork
Managing teams in a customer support role
Coaching
E-commerce
Managing clients in a customer support role
Driver's License
Supervising experience
Team management
Team training
Recruiting
Time management

Full Job Description

The Role

We’re looking for a Customer & Community Manager to be the voice of Terry for the riders who count on us. You’ll lead our small customer service team, own the customer experience from first hello to post-purchase care, and represent Terry out in the cycling community. If you love people, cycling, and turning great service into lifelong fans, this is your ride. This position is located in Burlington, Vermont.

What you’ll do

· Deliver customer support across phone, email, and live chat - order entry, order lifecycle, and timely problem resolution for retail and wholesale customers.

· Lead, coach, and schedule a team of 1–3 customer service representatives, including seasonal agents.

· Oversee product returns, exchanges, and RA requests across retail and Amazon channels.

· Support wholesale customers—inbound calls, order entry, the pro deal program, warranties, and event representation.

· Represent Terry at community and cycling events (some domestic travel)

· Turn customer feedback, service trends, and failures into better processes and a stronger Terry brand.

· Partner with the Marketing team on the Terry Ambassador program and VIP/loyalty programs.

What you bring

· 5+ years of customer service experience, including 2+ years leading or supervising a team.

· A track record of recruiting, training, and coaching service staff.

· Excellent written and verbal communication skills.

· Proficiency with order management systems (e.g., NetSuite, Shopify).

· Strong time management and the ability to juggle multiple priorities at once.

· A caring, collaborative, customer-first instinct—and ideally a passion for women’s cycling and the cycling community.

· A 4-year degree or equivalent experience.

Bonus points: ecommerce and/or wholesale customer service, familiarity with Amazon returns processing, social media and community-engagement experience, and experience representing a brand at events.

Travel & physical requirements

This role travels domestically 1 or more times a year (including air and car travel); a valid U.S. driver’s license are required. You’ll work extensively on a phone and computer and would be able to lift up to 25 lbs. occasionally.

Live our core values: act with integrity, be a true partner, create something special, deliver greatness, and keep the customer first.

Terry is a direct marketer and manufacturer of cycling apparel for women based in Burlington. Terry is an Equal Opportunity Employer.

Pay: $52,000.00 - $58,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Parental leave
Retirement plan

Work Location: Hybrid remote in Burlington, VT 05401

Quick Apply

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customer support & client services managers jobs in burlington, vt

Customer & Community Manager

Customer Care Coordinator

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