Do you bring contagious energy everywhere you go? Are you passionate about creating exceptional experiences and building meaningful relationships with patients and families?
Rising Stars Pediatric Dentistry & Orthodontics is looking for an enthusiastic, motivated, and highly organized Patient Care Coordinator who will also serve as our Orthodontic Treatment Coordinator during our orthodontic clinic days twice each month. This is a unique opportunity for someone who loves helping people, thrives in a fast-paced environment, and enjoys being a key part of a growing practice.
As the first smile our patients see and one of the last before they leave, you'll play an essential role in creating an outstanding patient experience while helping families confidently begin their orthodontic journey.
What You'll Do
As our Patient Care Coordinator, you'll be the face of our practice and help create a welcoming, organized, and positive experience for every patient and family. You'll support the daily flow of the office while building strong relationships and ensuring every interaction reflects the quality of care we provide.
Twice each month, you'll step into the role of Orthodontic Treatment Coordinator, partnering with our orthodontist to educate families, present treatment plans, discuss financial options, and confidently guide patients through the treatment acceptance process.
This role is ideal for someone who enjoys connecting with people, is comfortable having financial conversations, and has the confidence to help families make informed decisions about their care.
Patient Care Coordinator Responsibilities
- Welcome every patient and family with warmth, enthusiasm, and professionalism.
- Create a positive first impression and ensure every family feels valued and cared for.
- Answer incoming phone calls and schedule appointments efficiently.
- Check patients in and out while providing an exceptional patient experience.
- Verify insurance benefits and maintain accurate patient information.
- Collect payments and confidently discuss account balances when needed.
- Maintain accurate records using our practice management software.
- Keep provider schedules full and help maximize daily productivity.
- Communicate effectively with doctors, assistants, and fellow team members.
- Address patient questions and concerns with compassion and professionalism.
- Help create a fun, energetic, and welcoming environment for children and families.
Orthodontic Treatment Coordinator Responsibilities (Twice Per Month)
- Welcome new orthodontic patients and families while creating an exciting consultation experience.
- Build trust and establish strong relationships with patients and parents.
- Present orthodontic treatment recommendations with confidence, enthusiasm, and professionalism.
- Educate families on treatment options, benefits, and expected outcomes.
- Clearly explain financial arrangements, insurance benefits, payment options, and financing opportunities.
- Feel comfortable discussing treatment costs and guiding families through financial decisions.
- Confidently ask families to move forward with treatment and help them take the next step toward achieving their smile goals.
- Increase treatment acceptance by building trust, answering questions, addressing concerns, and overcoming objections in a caring and professional way.
- Follow up with families considering treatment and maintain consistent communication.
- Coordinate treatment starts and ensure a seamless transition into care.
- Partner closely with the orthodontist and clinical team to support practice growth while delivering an exceptional patient experience.
What We're Looking For
- A naturally positive, upbeat personality with contagious energy.
- Someone who loves connecting with people and building meaningful relationships.
- Confident communication skills with the ability to educate and influence decisions.
- Comfortable discussing financial arrangements and helping families make informed choices.
- Experience in a consultative sales environment where relationship-building leads to successful outcomes.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Self-motivated, dependable, and eager to learn.
- Detail-oriented with excellent follow-through.
- A true team player who contributes to a positive and supportive workplace culture.
Preferred Qualifications
- Dental front office experience preferred.
- Pediatric dental experience is a plus.
- Orthodontic treatment coordinating experience is highly preferred.
- Experience presenting treatment plans and discussing financial arrangements.
- Knowledge of dental insurance and patient financing.
- Experience using Open Dental or similar dental software.
- Background in hospitality, customer service, or sales is highly valued.
Why You'll Love Working Here
At Rising Stars Pediatric Dentistry & Orthodontics, we believe our culture is just as important as the care we provide. We work together, celebrate wins together, and invest in each other's growth.
You'll join a team that is passionate about creating healthy smiles, building relationships, and making a difference in the lives of children and families every day.
Benefits
- Competitive hourly pay.
- Monthly bonus opportunities.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid Time Off and paid holidays.
- Professional development and career growth opportunities.
- Supportive leadership and an incredible team culture.
This Position Is Perfect For Someone Who...
- Loves working with children and families.
- Brings positive energy and enthusiasm every day.
- Enjoys helping patients feel confident about their treatment decisions.
- Is comfortable discussing treatment costs and financial options.
- Enjoys a role that combines customer service, relationship building, and sales.
- Wants to play an important role in the growth and success of a thriving practice.
- Takes pride in delivering an exceptional patient experience from the first phone call to the final smile.
If you're looking for a career where you can make a meaningful impact, build lasting relationships, and grow alongside an amazing team, we'd love to hear from you.
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Application Question(s):
- How comfortable are you discussing costs, payment options, and financial arrangements with patients or customers?
- This position requires high energy, positivity, and the ability to create a welcoming experience for children and families. How would you describe the energy you bring to a team?
Language:
Work Location: In person
