Top 159 It support technician Jobs in Burnsville, Mn

Customer Support Associate I
MatrixCare —Bloomington, MN
- $21.95 - $29.10 an hour
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Experience equivalent to degree accepted
- Commuter assistance
- Health savings account
Technology Support Specialist (2 Positions Available)
Eden Prairie Schools —Eden Prairie, MN
- $28.51 an hour
- Multiple hires
- Customer service
- High school diploma or GED
- 1 year
12d
IT Help Desk Associate
Nextten Stauer, LLC —Burnsville, MN
- $50,000 - $60,000 a year
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
2d
IT Desktop Support
Axiom Technologies —Shakopee, MN
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Help Desk Technician I
Willdan —Minnetonka, MN
- $30 - $35 an hour
- Hybrid work
- Office
- Windows
- Microsoft Office
Quick Apply
4d
Technology Support Paraprofessional
Bloomington Public Schools —Bloomington, MN
- $23.06 - $27.15 an hour
- Writing skills
- High school diploma or GED
- Public school
- Health savings account
- Disability insurance
1d
IT Helpdesk Support Specialist
Factory Motor Parts Company —Eagan, MN
- $23 an hour
- Research
- Mid-level
- Experience equivalent to degree accepted
- Profit sharing
- Paid holidays
Quick Apply
1d
Helpdesk Support Specialist Tier II
Solution Builders —Bloomington, MN
- $26 - $33 an hour
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Support Specialist Tier III
Solution Builders —Bloomington, MN
- $65,000 - $80,000 a year
- Azure
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
SN Technologies pvt ltd —Minneapolis, MN
- $26.14 - $31.48 an hour
- Full-time
- Mid-level
- Windows
- Communication skills
- Dental insurance
Quick Apply
1d
IT Desktop Service Specialist
North Memorial Healthcare —Robbinsdale, MN
- $24.63 - $36.94 an hour
- 8 hour shift
- Clean driving record
- Hospital
- Windows
- Health insurance
- Tuition reimbursement
IT Systems Analyst
Three Rivers Park District —Plymouth, MN
- $26.19 - $48.68 an hour
- Part-time
- Computer science
- Computer Science
- Mid-level
5d
Systems Support Specialist I
Northmarq —Bloomington, MN
- $24.04 - $28.85 an hour
- Microsoft Outlook
- Office
- Windows
- Paid parental leave
- Health insurance
Quick Apply
14d
Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
Quick Apply
Equipment Technical Support Representative - The Toro Company
The Toro Company —Bloomington, MN
- $68,000 - $95,000 a year
- Extended hours
- Hybrid work
- Clean driving record
- Mid-level
- Residential
- Health insurance
- Dental insurance
Helpdesk Support Specialist
Solution Builders —Bloomington, MN
- $21 - $28 an hour
- Azure
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Analyst I - Mission Control
DailyPay —Minneapolis, MN
- $56,000 - $76,000 a year
- Email
- Remote
- Research
- Bachelor's degree
- Experience equivalent to degree accepted
- AD&D insurance
- Disability insurance
IT Service Desk Analyst
All Surfaces Inc. —Bloomington, MN
- $50,000 - $60,000 a year
- Mid-level
- Office
- Travel
Quick Apply
Tier 2 - IT Engineer MN
Tech-Keys —Eagan, MN
- $55,000 - $75,000 a year
- Full-time
- Azure
- Mid-level
- Analysis skills
- Paid time off
- 401(k) 4% Match
Quick Apply
IT Support Technician
Calabrio —Minneapolis, MN
- From $70,000 a year
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
8d

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it support technician jobs near burnsville, mn

Customer Support Associate I

MatrixCare -
Bloomington, MN

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Job Details

Full-time
$21.95 - $29.10 an hour

Benefits

Commuter assistance
Health savings account
AD&D insurance
Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance

Qualifications

Salesforce Cloud
CRM system proficiency
Technical Proficiency

Full Job Description

The Customer Support Associate I role is a full-time position in the Customer Support Department. In this role, you will receive specialized product and industry training specific to the product you will support. A successful Customer Support Associate I is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue. If you are passionate about your performance and innovation in a healthcare technology company, then MatrixCare is the place for you!

Essential Duties and Responsibilities:

Provide effective phone and email software support to customers reporting problems or requiring on-the-spot coaching with the MatrixCare products
Utilize the Salesforce Service Console to log customer cases
Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
Utilize internal resources to assist in the prompt resolution of application and technical issues
Contribute to the maintenance and improvement of the knowledge base
Escalate calls to higher-level analysts according to defined support processes
Contribute to the monthly team goals
Participate in after-hours on-call rotation

Required Knowledge, Skills, and Abilities:

Excellent customer service and interpersonal skills
Effective problem-solving, analytical, and prioritization abilities.
Excellent verbal and written communication skills
Technical aptitude with a willingness and ability to learn new technologies and applications
Ability to work collaboratively and effectively in a team environment
Strong attention to detail and being able to document issues
Resolving customer situations with professionalism and urgency.

Education and Experience:

Bachelor’s degree or relevant workforce experience
One to two years of experience in technical support
Salesforce experience
Experience with Point of Sale or accounting applications a plus
Previous experience working remotely or in a distributed team environment

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Subject to the absolute discretion of the company, this role may be eligible to receive stock equity based on company, business unit, and/or individual performance.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this position is: 21.95 - 29.10 USD Hourly

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Apply Now

Refine Your Search

it support technician jobs in burnsville, mn

Customer Support Associate I

Technology Support Specialist (2 Positions Available)

IT Help Desk Associate

IT Desktop Support

Help Desk Technician I

Technology Support Paraprofessional

IT Helpdesk Support Specialist

Helpdesk Support Specialist Tier II

Helpdesk Support Specialist Tier III

Desktop Support Technician

IT Desktop Service Specialist

IT Systems Analyst

Systems Support Specialist I

Service Desk Analyst 1

Equipment Technical Support Representative - The Toro Company

Helpdesk Support Specialist

Analyst I - Mission Control

IT Service Desk Analyst

Tier 2 - IT Engineer MN

IT Support Technician

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