Top 20 Technical support analyst Jobs in Burnsville, Mn

Support Center Analyst
HealthPartners/GHI —Bloomington, MN
- $24.04 - $36.06 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
2d
IT Support Analyst
Transcat, Inc. —Burnsville, MN
- $23 - $28 an hour
- Mid-level
- Office
- Windows
- Employee stock purchase plan
- Health insurance
IT Operations Analyst – Executive Support
Ecolab Inc. —Eagan, MN
- $74,700 - $112,200 a year
- Overtime
- Mid-level
- Office
- Windows
- Opportunities for advancement
13d
Data Support Analyst
Verus Mortgage Capital —Bloomington, MN
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Commuter assistance
- Paid parental leave
14d
Support Analyst
TempWorks Software —Bloomington, MN
- $40,000 - $55,000 a year
- On call
- Research
- Office
- SQL
- Health savings account
- AD&D insurance
IT Service Desk Analyst
All Surfaces Inc. —Bloomington, MN
- $50,000 - $60,000 a year
- Mid-level
- Office
- Travel
Quick Apply
23h
Data Support Analyst
Invictus Capital Partners / Verus Mortgage Capital —Minneapolis, MN
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Commuter assistance
- Paid parental leave
IT Support Analyst
WEG Electric Corp —Minneapolis, MN
- $70,000 - $80,000 a year
- Mid-level
- Office
- Windows
Quick Apply
Membership Accounting Web Support Analyst
HealthPartners/GHI —Bloomington, MN
- $24.04 - $36.06 an hour
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
Quick Apply
API Support Analyst II
CleanCounts (formerly M-RETS) —Minneapolis, MN
- $89,000 - $128,000 a year
- Full-time
- Hybrid work
- Mid-level
- Travel
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
IT Service Delivery Analyst
Fairview Health Services —Minneapolis, MN
- $74,006.40 - $104,499.20 a year
- On call
- 5 years
- Mid-level
- Bachelor's degree
14d
Mainframe Operations (Network Operations Analyst 2)
U.S. Bank National Association —Saint Paul, MN
- $30.29 - $40.38 an hour
- Overtime
- Microsoft Outlook
- Word processing
- Mid-level
- Paid holidays
- Disability insurance
18h
Service Desk Analyst
Virteva —Minneapolis, MN
- $20 an hour
- Weekends as needed
- English
- Office
- Windows
- Paid parental leave
- Health insurance
Quick Apply
1d
Level 3 Support Analyst - AI Specialist
Anaplan —Minneapolis, MN
- $82,000 - $118,000 a year
- Email
- Azure
- Management
- Computer Science
Quick Apply

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technical support analyst jobs near burnsville, mn

Support Center Analyst

HealthPartners/GHI -
Bloomington, MN

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Job Details

Full-time
$24.04 - $36.06 an hour
2 days ago

Benefits

Health insurance

Qualifications

Procedural guides
Technical documentation
Internal employee customer service
Desktop (troubleshooting support)
Microsoft Teams
User guides
Productivity software
Technical Proficiency

Full Job Description

JOB DESCRIPTION

HealthPartners is hiring a Support Center Analyst. The person in this role is responsible for providing technical support to employees and users by troubleshooting and resolving a variety of software, hardware, and technology-related issues. The Analyst responds to support requests received through phone calls, live chat, online portals, and ticketing systems (approximately 20-40 per analyst daily) while delivering positive customer experiences. This role includes after-hours on-call responsibilities.

The Support Center Analyst investigates and resolves routine to moderately complex technical issues, documents incidents and service requests, escalates system outages to leadership, and helps ensure HealthPartners' technology systems and services operate effectively.

Reporting to the Supervisor, Support Center, this individual will join a collaborative team of analysts with a variety of experience levels and technical expertise. This is an intermediate-level IT support position that plays a vital role in supporting the organization's day-to-day technology needs.

Required Qualifications:

High school diploma or equivalent, plus completion of a 6–12-month Information Technology program, or an equivalent combination of education and related experience
Three (3) years of customer service experience, preferably in a technical support environment
Ability to troubleshoot, analyze, and resolve computer-related issues while clearly communicating solutions to both end users and technical teams.
Strong verbal and written communication skills, with the ability to explain technical information to a variety of audiences.
Experience resolving practical problems involving multiple processes, systems, and variables.
Ability to interpret and follow written, verbal, and diagram-based instructions.
Strong organizational skills with the ability to prioritize and manage work independently.
Demonstrated commitment to providing exceptional customer service.
Ability to participate in on-call support and work outside of normal business hours, including evenings and weekends, as needed.
Proficiency with Microsoft Office applications, including Teams.
Working knowledge of computer hardware, software, and technology services
Strong analytical and critical thinking skills
Experience in creating documentation such as reports, business correspondence, and basic procedures or user guides.
Ability to task-switch and change direction quickly to meet the daily needs of the Support Center and its customers.

Preferred Qualifications:

Previous ServiceNow experience

Hours/Location:

Monday through Friday during core business hours (work schedule will be determined at the time of hire).
Training is conducted onsite for the first three months at the HealthPartners Bloomington corporate office (8170 33rd Avenue South, Bloomington, MN 55425), with training hours of 7:30 a.m. to 4:00 p.m. Upon successful completion of training, employees may choose the work arrangement that best meets their needs, including remote, onsite, or hybrid options.
Participates in an on-call rotation and provides occasional after-hours support, including evenings and weekends, as needed.

Responsibilities:

Answers, evaluates, and prioritizes incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experience problems with hardware, software, networking, and other computer related technologies.
Manages problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to other Support Center Analysts.
Maintains HealthPartners IS&T incident and problem management database.
Maintains history records and related problem documentation.
Maintains excellent customer relationships.
Consult with programmers to explain software problems or to suggest potential software changes.
Prepares and analyzes standard statistical reports.

ABOUT US

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.

JOB INFO

Job Identification

121435

Organization

HealthPartners/GHI, HealthPartners Enterprise

Posting Date

07/21/2026, 02:08 PM

Locations

8170 33rd Ave S - Bloomington

Work Schedule

Monday through Friday during core business hours (work schedule will be determined at the time of hire).
Training is conducted onsite for the first three months at the HealthPartners Bloomington corporate office (8170 33rd Avenue South, Bloomington, MN 55425), with training hours of 7:30 a.m. to 4:00 p.m. Upon successful completion of training, employees may choose the work arrangement that best meets their needs, including remote, onsite, or hybrid options.
Participates in an on-call rotation and provides occasional after-hours support, including evenings and weekends, as needed.

Hours Per Week/FTE

40 hrs weekly / 1.0 FTE

Job Shift

Day

Position Type

Full-time regular

Job Category

Information Technology

Department

IT Support Center

Pay Range

$24.04 - $36.06 hourly

Pay Range Statement

Compensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.).

Overtime Eligibility Status

Non-Exempt

Worker Type

Employee

Apply Now

Refine Your Search

technical support analyst jobs in burnsville, mn

Support Center Analyst

IT Support Analyst

IT Operations Analyst – Executive Support

Data Support Analyst

Support Analyst

IT Service Desk Analyst

Data Support Analyst

IT Support Analyst

Membership Accounting Web Support Analyst

Service Desk Analyst 1

API Support Analyst II

IT Service Delivery Analyst

Mainframe Operations (Network Operations Analyst 2)

Service Desk Analyst

Level 3 Support Analyst - AI Specialist

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