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Patient Service Representative CPAP equipment

Enos Home Medical -
Centerville, MA

Quick Apply

Job Details

From $25 an hour

Benefits

Profit sharing
Dental insurance
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching
Life insurance

Qualifications

Respiratory therapy
Patient follow-up care
Insurance products customer support
Medical documentation
Expiration dates monitoring
Overseeing health insurance pre-certification
DME
Electronic health records (EHR) management
Phone communication
Medical insurance coverage verification
Greeting customers
Health insurance customer support
Assisting medical staff
Mid-level
Durable medical equipment (DME) coordination
Administrative experience
Task prioritization
Fax machines
Compliance documentation
Desktop applications
Organizational skills
Productivity software
Handling patient inquiries
Order inquiry handling
Faxing
Managing patient records
Care coordination
Communication skills
Patient scheduling via phone
Client interaction via phone calls

Full Job Description

Location:

1638-1662 Falmouth Rd

Centerville, MA 02632

$52,000 Experience Required

CPAP & Respiratory Patient Care Coordinator

Enos Home Medical is seeking a highly organized, customer-focused CPAP & Respiratory Patient Care Coordinator to join our growing Respiratory and Sleep Therapy team. This position plays a vital role in ensuring patients receive timely equipment, insurance authorizations, and ongoing support throughout their respiratory care journey.

The ideal candidate is detail-oriented, enjoys helping patients, and is comfortable balancing customer service, scheduling, insurance coordination, and administrative responsibilities in a fast-paced healthcare environment.

Responsibilities

Coordinate CPAP and respiratory patient scheduling and follow-up appointments.
Track patient compliance and assist with insurance documentation requirements.
Process insurance authorizations for respiratory equipment.
Manage reporting, order resolution, and documentation for respiratory patients.
Request and obtain Certificates of Medical Necessity (CMNs), physician chart notes, and other required documentation.
Monitor monthly authorization expiration reports and ensure timely renewals.
Review and manage weekly stop/hold reports for respiratory equipment.
Complete bi-weekly unconfirmed order reports and resolve outstanding issues.
Schedule preventative maintenance appointments and overnight oximetry testing.
Sort and process incoming electronic faxes daily.
Answer incoming telephone calls regarding patient questions, equipment orders, scheduling, and general inquiries.
Greet and assist patients and visitors in the showroom.
Schedule appointments for the Respiratory Therapist.
Provide daily administrative support to the Respiratory Therapist and assist with problem resolution.
Cross-train and provide departmental coverage when team members are out of the office.
Perform additional duties as assigned.

Qualifications

Excellent customer service and interpersonal skills.
Strong verbal communication skills with confidence discussing insurance coverage and patient financial responsibilities.
Comfortable speaking with patients, physician offices, and insurance companies by phone.
Strong organizational skills with exceptional attention to detail.
Ability to prioritize multiple tasks while meeting deadlines.
Proficient with computers and Microsoft Office applications.
Experience working in healthcare, durable medical equipment (DME), respiratory care, sleep medicine, or medical office administration is preferred.
Insurance authorization and medical documentation experience is highly desirable.

Preferred Experience

Durable Medical Equipment (DME)
CPAP or Sleep Therapy
Respiratory Care
Medical Insurance Verification and Authorizations
Medical Scheduling
Electronic Medical Records (EMR)
Pay commensurate with experience. Some Experience Required. $23/ hour

Why Join Enos Home Medical?

At Enos Home Medical, you'll become part of a growing organization dedicated to improving patients' quality of life through exceptional respiratory and sleep therapy services. We offer a collaborative work environment where your attention to detail, compassion, and commitment to excellent patient care make a meaningful difference every day.

Health, Dental, and Vision Insurance (65% employer paid) after 60 days

Tiered PTO Time

Sick Time begins accruing at first day of employment

401k plan with 5% Match after 6 months

Company-Sponsored Profit Sharing Plan

Additional employer contributions made to eligible employees’ retirement accounts

1. Contributions are based on overall company performance
2. Funded entirely by the company (no employee contribution required)
3. Deposited directly into your retirement account (Empower)
4. Designed to reward long-term commitment and shared success

Employer paid Life Insurance Policy after 1 year of employment

Equal Opportunity Employer

Enos Home Oxygen & Medical Supply, Inc. is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical or mental disabilities, military status, or any other basis prohibited by law.

Quick Apply

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