Top 25 Bilingual customer service associate Jobs in Byram, Ms

Remote - Spanish Bilingual Healthcare Call Center Representative
VXI Global Solutions —Jackson, MS
- Full-time
- Remote
- Spanish
- HIPAA
- English
- Health insurance
- Dental insurance
13d
Seasonal (Temporary) Customer Service Call Center Agent
TRANZACT —Jackson, MS
- $15.50 an hour
- 8 hour shift
- Remote
- English
- High school diploma or GED
- Older adults
Quick Apply
Customer Service Representative
Community Choice Financial Family of Brands —Byram, MS
- $15 an hour
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Paid training
- Health savings account
Customer Service Warehouse Associate
Ewing Outdoor Supply —Jackson, MS
- $37,440 - $41,600 a year
- Full-time
- Spanish
- Clean driving record
- Basic math
- Profit sharing
- Paid training
Quick Apply
8d
Pro Customer Service/Sales
Home Depot —Jackson, MS
- Entry level
- Commercial
Bilingual Customer Service Representative - $16/Hour - Work at Home
ibex —United States
- $16 an hour
- Full-time
- Remote
- Background check
- Spanish
- Customer service
- Paid training
- Health insurance
Quick Apply

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Seasonal (Temporary) Customer Service Call Center Agent
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Remote - Spanish Bilingual Healthcare Call Center Representative

VXI Global Solutions -
Jackson, MS

Apply Now

Job Details

Full-time
13 days ago

Benefits

Health insurance
Dental insurance
Vision insurance
Opportunities for advancement

Qualifications

Spanish
English
High school diploma or GED

Full Job Description

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Spanish Bilingual Healthcare Call Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services

Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!

As a Spanish Bilingual Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.

What You'll Be Doing:

Customer Interactions:
- Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
- Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

Quality Service:
- Uphold the organization's philosophy of extraordinary customer relations.
- Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

Problem Resolution:
- Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
- Document all member interactions meticulously following established procedures.

Healthcare Knowledge
- Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
- Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

Operational Excellence
- Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
- Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

Performance Metrics:
- Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

Compliance and Ethics:
- Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
- Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

Tools and Systems:
- Use multiple systems/screens while assisting callers effectively
- Navigate CRM, EMR/EHR, and ticketing platforms effectively

What You Bring:

Experience:
- Fluency in both Spanish and English (spoken and written) is required.
- Minimum of two (2) years of customer service or healthcare member-interaction experience.
- Previous call center experience and/or prior experience in the health insurance industry (preferred).

Education:
- High School Diploma or GED required.

Skills:
- Outstanding written and verbal communication skills.
- Proven analytical and problem-solving abilities.
- Ability to respond concisely and clearly to customer queries.
- Strong critical thinking and problem-solving skills.
- Typing speed of at least 35 WPM with a 5% or lower error rate.

Success Factors for Working from Home

To thrive in this remote role, you'll need:

Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

What You Will Get:

Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
Career Growth: Abundant advancement opportunities within the organization.
Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
Unique Perks:
- Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
- Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

Join Our Team:

If you are a motivated Spanish-English bilingual professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Original Title: Remote - Spanish Bilingual Healthcare Call Center Representative

Req Id: R26_02314_2

Posted At: Thu Jul 02 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

Customer Service

Full Time

Jackson, Mississippi, United States

Apply Now

Refine Your Search

bilingual customer service associate jobs in byram, ms

Remote - Spanish Bilingual Healthcare Call Center Representative

Seasonal (Temporary) Customer Service Call Center Agent

Customer Service Representative

Customer Service Warehouse Associate

Pro Customer Service/Sales

Bilingual Customer Service Representative - $16/Hour - Work at Home

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