Top 722 Customer support & client services managers Jobs in Ca

Assistant Customer Support Manager - Remote
Race Communications —California
- $54,080 - $62,400 a year
- 8 hour shift
- Remote
- 18 years or older
- Spanish
- Bachelor of Science
- Paid holidays
- Health insurance
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CLIENT EXPERIENCE MANAGER- CALIFORNIA- REMOTE
Compass Corporate —California
- $85,000 - $90,000 a year
- Full-time
- Remote
- Background check
- Management
- Customer service
- Commuter assistance
- Paid parental leave
Quick Apply
10d
Sr. Manager, Customer Support Payments
Practicetek —San Diego, CA
- $100,000 - $120,000 a year
- Full-time
- Remote
- 5 years
- Office
- Senior level
- Paid holidays
- Health insurance
Customer Support Lead
Cardless —San Francisco, CA
- $120,000 - $160,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Health insurance
Crop Insurance Team Manager
Wraith Scarlett & Randolph —Woodland, CA
- $90,000 - $115,000 a year
- 5 years
- Office
- Continuous improvement
- Profit sharing
- Paid holidays
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Service Supervisor – California
Trumpf —Costa Mesa, CA
- $94,090 - $133,024 a year
- Full-time
- Engineering
- Microsoft Office
- Travel
Director, Oncology Customer Experience
Hologic —San Diego, CA
- $151,200 - $268,800 a year
- Full-time
- Management
- HIPAA
- Bachelor's degree
Client Services Team Supervisor & Key Account Manager
Hydronix Water Technology —Rancho Cucamonga, CA
- From $70,000 a year
- Full-time
- Spanish
- Inventory management
- English
- Health insurance
- Dental insurance
Quick Apply
Client Manager, Commercial Lines
Trucordia —Bakersfield, CA
- $90,000 - $130,000 a year
- Full-time
- Remote
- 7 years
- Mentoring
- Senior level
- Health savings account
- AD&D insurance
Quick Apply
11d
Client Manager, Commercial Lines
Trucordia —Bakersfield, CA
- $85,000 - $90,000 a year
- Full-time
- Remote
- 7 years
- Mentoring
- Senior level
- Health savings account
- AD&D insurance
Quick Apply
Manager, Client Relationship Support - San Mateo, CA
Charles Schwab —San Mateo, CA
- $43.75 - $78.75 an hour
- Office
- Supervising experience
- Mentoring
- Paid parental leave
- Employee stock purchase plan
8d
Inventory Control Manager
Saronic Technologies —San Diego, CA
- Full-time
- Office
- 8 years
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
Application Manager
Essex Property Trust —Irvine, CA
- $73,000 - $89,000 a year
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
3d
Route Service Manager - UniFirst
UniFirst —Sacramento, CA
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
1d
Senior Critical Account Manager, IES
Intuit —San Diego, CA
- $144,000 - $230,000 a year
- 5 years
- Mentoring
- Senior level
Senior Critical Account Manager, IES
Intuit —Mountain View, CA
- $144,000 - $230,000 a year
- 5 years
- Mentoring
- Senior level
Call Center Assistant Manager
Adriana's Insurance —Rancho Cucamonga, CA
- From $70,304 a year
- Full-time
- Spanish
- Microsoft Excel
- English
- Health insurance
- Dental insurance
Quick Apply
9d
Rider Operator Shift Supervisor
Manpower Engineering —Foster City, CA
- $37 an hour
- Mid-level
- Supervising experience
- Continuous improvement
- Paid holidays
- Dental insurance
Quick Apply
Lead Manager
Adriana's Insurance —Irvine, CA
- From $70,304 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Route Service Manager - UniFirst
UniFirst —San Diego, CA
- $62,120.78 - $94,612.19 a year
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
1d

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customer support & client services managers jobs near ca

Assistant Customer Support Manager - Remote

Race Communications -
California

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Job Details

Full-time
$54,080 - $62,400 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
401(k) 4% Match
401(k) matching

Qualifications

Writing skills
Employee relationship building
English
High school diploma or GED
Customer support
CRM system proficiency
Technical Proficiency

Full Job Description

Location: Remote

Location Status: Work will be primarily performed remotely from home office 5 days per week. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required.

Race Communications is only accepting remote candidates who reside in the following states: California,

Colorado, Florida, Missouri, Nevada, Oregon, Indiana and Illinois. If you do not reside in one of these

states, you are not eligible for remote employment.

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $26 to $30 per hour

5 Days/8 Hours

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Assistant Customer Support Manager is a proactive, customer-focused professional who supports the daily operations and effectiveness of the customer support function. Working closely with the Customer Support Manager, this role helps ensure consistent, high-quality service delivery, strong team performance, and timely resolution of complex customer issues. Serving as a key escalation resource, the Assistant Customer Support Manager provides hands-on guidance to support staff, helps optimize workflows, and contributes to continuous process improvements. This role plays a critical part in strengthening customer relationships by addressing concerns with a retention-focused mindset, identifying risks to customer satisfaction, and supporting initiatives that drive loyalty and long-term engagement. By reinforcing best practices, supporting escalations, and contributing to retention strategies, the Assistant Customer Support Manager helps enhance customer satisfaction, reduce churn, and deliver a seamless, high-quality customer experience.

Requirements

Qualifications and Experience:

Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High School Diploma or GED required
Bachelor’s degree (B.A./B.S.) or equivalent education in a related field is preferred
Minimum of 3–5 years of experience in customer support service within the telecommunications industry preferred
Demonstrated leadership or supervisory experience in a support environment preferred
Strong understanding of customer service processes, technical troubleshooting, and industry best practices
Proficiency in customer relationship management (CRM) software
Ability to manage competing priorities and support a fast-paced technical environment
Ability to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs
Ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Proficiency in Spanish Language a plus

Skills:

Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
Functional use of common office equipment, computers, and office software

Essential Duties and Responsibilities:

Team Leadership & Support

Assist in leading and supporting a team of customer support representatives through coaching, mentorship, and daily guidance
Reinforce performance expectations, service standards, and departmental goals set by management
Provide real-time support and feedback to team members, helping address performance challenges and customer scenarios
Promote a positive, collaborative, and customer-focused team environment

Training & Development

Support the development and delivery of training programs to enhance customer service skills, product knowledge, and system proficiency
Assist with onboarding new hires and ongoing coaching initiatives
Encourage knowledge sharing and continuous learning within the team
Stay current on products, services, policies, and customer support best practices

Customer Service & Escalation Support

Act as a secondary escalation point for complex customer concerns, account issues, and service-related inquiries
Assist in resolving escalated tickets, ensuring timely, professional, and satisfactory outcomes
Monitor customer interactions to ensure service quality, consistency, and adherence to standards
Support customer retention efforts by addressing at-risk customers and reinforcing service value

Customer Support Operations

Support daily customer support operations, including ticket queue monitoring and workflow coordination
Help ensure proper workload distribution and coverage to meet service level targets and response times
Assist in managing workflows related to customer inquiries, account updates, billing questions, and service requests
Step in as needed to handle customer interactions during high-volume periods

Process Improvement & Implementation

Identify opportunities to improve customer support processes and overall service efficiency
Support the implementation of new tools, workflows, and customer experience initiatives
Assist in addressing workflow bottlenecks to improve response times and resolution effectiveness

Cross-Department Collaboration

Work with Billing, Sales, Field Operations, and other internal teams to support issue resolution and service delivery
Assist in communicating recurring customer concerns and contributing to long-term solutions
Support cross-functional initiatives that enhance the overall customer experience

Performance Monitoring & Reporting

Assist in tracking and analyzing key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction
Help monitor team performance and identify trends impacting service quality and customer retention
Support reporting efforts for leadership on team performance and operational improvements

Compliance & Documentation

Ensure adherence to company policies, procedures, and customer support standards
Support accurate documentation of customer interactions, processes, and resolutions
Help maintain and update knowledge base content and internal documentation

Issue Resolution and Relationship Management:

Assist in managing escalated customer concerns, ensuring prompt, professional, and empathetic resolution
Support as a point of contact for high-impact customer issues, helping coordinate communication and follow-through
Identify at-risk customers and support retention efforts to improve customer satisfaction and reduce churn
Partner with customers and internal teams to proactively resolve concerns, reinforce service value, and strengthen long-term relationships

Additional duties as required.

Benefits

Why Join Our Team:

Join a tight-knit crew—no faceless corporation vibes here
Growth potential: promotions and new challenges are part of our DNA
Competitive base salary
Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
Free fiber internet service for all employees living in our service area
A culture built on integrity, mutual respect, and a shared purpose

Call to Action:

Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.

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Refine Your Search

customer support & client services managers jobs in ca

Assistant Customer Support Manager - Remote

CLIENT EXPERIENCE MANAGER- CALIFORNIA- REMOTE

Sr. Manager, Customer Support Payments

Customer Support Lead

Crop Insurance Team Manager

Service Supervisor – California

Director, Oncology Customer Experience

Client Services Team Supervisor & Key Account Manager

Client Manager, Commercial Lines

Client Manager, Commercial Lines

Manager, Client Relationship Support - San Mateo, CA

Inventory Control Manager

Application Manager

Route Service Manager - UniFirst

Senior Critical Account Manager, IES

Senior Critical Account Manager, IES

Call Center Assistant Manager

Rider Operator Shift Supervisor

Lead Manager

Route Service Manager - UniFirst

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