Top 922 Guest service agent Jobs in Ca

Front Desk Receptionist
Best Western Pacific Grove —Pacific Grove, CA
- $20 - $26 an hour
- Weekends as needed
- Microsoft Excel
- No background check
- Computer literacy
Quick Apply
Front Desk Agent| Full Time and Part- Time Seasonal| Weekends Required| Beautiful Napa
Grand Pacific Resorts —Napa, CA
- $20 - $25 an hour
- 8 hour shift
- Mid-level
- US work authorization
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Property Manager
Sand and Surf Vacation —Dana Point, CA
- $25 an hour
- Part-time
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply
13d
Front Desk Agent
Play Park Hospitality, LLC —South Lake Tahoe, CA
- $17.50 - $20.00 an hour
- Part-time
- Background check
- Hospitality
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Reservations Agent
Bernardus Lodge & Spa —Carmel Valley, CA
- $20 - $21 an hour
- Part-time
- Background check
- Ability to walk for extended periods
- English
- Free parking
- Health savings account
Quick Apply
Front Desk Agent
Crowne Plaza Foster City —Foster City, CA
- $23 an hour
- 8 hour shift
- Bilingual
- Hospitality
- Customer service
- Employee discount
Quick Apply
Front Desk Agent/PT (Hotel Experience Required 1yr)
Oram Hotels —San Diego, CA
- $22.50 an hour
- Part-time
- Bilingual
- Office
- US work authorization
Quick Apply
Night Auditor / Guest Service Agent
Delta Marriott —Santa Clara, CA
- $24 an hour
- Weekends as needed
- Hospitality
- Customer service
- Word processing
- Employee discount
Quick Apply
Guest Service Agent (Food and Beverage experience preferred)
Four Points by Sheraton —South San Francisco, CA
- $19 - $21 an hour
- Part-time
- Bilingual
- Bar
- ServSafe
- Health insurance
- Dental insurance
Quick Apply
Front Desk Supervisor
Lemon Tree Inn —Santa Barbara, CA
- $50,000 a year
- Full-time
- Customer service
- Mid-level
- Hotel
- 401(k)
- Employee discount
Quick Apply
Sales Reservation Agent
Huntley Santa Monica Beach —Santa Monica, CA
- $22 - $25 an hour
- Weekends as needed
- Microsoft Word
- Background check
- Hospitality
- Health insurance
- Dental insurance
Quick Apply
Business Operations Coordinator
Travel + Leisure Co. —Windsor, CA
- $20 an hour
- Email
- Microsoft Outlook
- Computer literacy
- Administrative experience
- Wellness program
- Paid holidays
Quick Apply
3d
Hotel Front Desk Agent
MJD Development, LLC —Tahoe City, CA
- $19.00 - $21.50 an hour
- Part-time
- Background check
- Hospitality
- Customer service
- 401(k)
- Employee assistance program
Quick Apply
13h
Front Desk Agent
Seabird Lodge —Fort Bragg, CA
- $17 - $18 an hour
- Full-time
- Computer literacy
- Cooking
- Hotel
- 401(k)
- Employee discount
Quick Apply
Hotel General Manager
SureStay Plus by Best Western —Roseville, CA
- From $71,500 a year
- Weekends as needed
- Sales
- Master's degree
- Hotel
- Health insurance
- 401(k)
Quick Apply
Front Desk Agent
Bernardus Lodge & Spa —Carmel Valley, CA
- $22 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
Night Auditor
Hampton Inn & Suites Mission Viejo, CA —Mission Viejo, CA
- $19 - $21 an hour
- Part-time
- Hospitality
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Spa Guest Services Agent
Indian Springs Resort and Spa —Calistoga, CA
- $21 an hour
- Part-time
- Hospitality
- In-person
- Entry level
- 401(k)
- 401(k) matching
Quick Apply
13h
Business Operations Coordinator
Travel + Leisure Co. —Angels Camp, CA
- $20 an hour
- Email
- Microsoft Outlook
- Computer literacy
- Administrative experience
- Wellness program
- Paid parental leave
Quick Apply
Night Auditor
The Madrona —Healdsburg, CA
- From $24 an hour
- Part-time
- Mid-level
- Hotel
- Front desk
- Dental insurance
- 401(k)
Quick Apply
1d

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guest service agent jobs near ca

Front Desk Receptionist

Best Western Pacific Grove
Pacific Grove, CA

Quick Apply

Job Details

Full-time
$20 - $26 an hour

Qualifications

Computer operation
Microsoft Excel
Phone communication
English
Microsoft Office
Conflict management
QuickBooks
Productivity software
Phone etiquette
Team motivation (leadership skill)
Client interaction via phone calls

Full Job Description

Front Desk Representative ( Full time) – Pacific Grove, CA Hotel

HIGHER PAY RANGE IS FOR EXPERIENCED HOTEL APPLICANTS ONLY!

Front Desk Agent Pacific Grove Hotel

Unique hotel nestled in the hidden gem of Pacific Grove is seeking a front desk representative to add to our team! Our ideal candidate will possess good interpersonal skills, be resourceful in finding solutions, independent, and responsible. We strive to offer a quaint and peaceful environment for both our guest and employees. This is a full time position. preferred.

SUMMARY: The Front Desk Representative is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. They will be the first point of contact for guests and is responsible for creating an excellent first impression.
The Front Desk/Guest Service Agent shall strive to provide exceptional service to both internal and external guests at all times.

ESSENTIAL JOB FUNCTIONS:

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of:
-all hotel features/services, hours of operation.- all room types, numbers, layout, decor, appointments and location.-all room rates, special packages and promotions.-daily house count and expected arrivals/departures.-room availability status for any given day.-scheduled in-house group activities, locations and times.-all hotel and departmental policies and procedures.
Access all functions of the computer system.
Ensure that current information on rates, packages and promotions is available at the Front Desk.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
Monitor the hotel front entrance and resolve any congested situations.
Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.
Maintain a neat and presentable front desk area.
Monitor guest mail and ensure that it is processed according to procedures.
Monitor and ensure that express check-outs are processed through the system.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Assist guests with reports of lost/stolen articles, following hotel policy.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures.
Ensure security of guest rooms.

JOB REQUIREMENTS:

Must have excellent phone etiquette
Must be able to read, write and speak English
Must have strong computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast-paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it.
Possess strong leadership, motivational, organizational and verbal communication skills.
Must be a United States citizen or possess a valid work permit

This job description in no way states or implies that these are the only duties to be performed by this employee. They will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in ca

Front Desk Receptionist

Front Desk Agent| Full Time and Part- Time Seasonal| Weekends Required| Beautiful Napa

Property Manager

Front Desk Agent

Reservations Agent

Front Desk Agent

Front Desk Agent/PT (Hotel Experience Required 1yr)

Night Auditor / Guest Service Agent

Guest Service Agent (Food and Beverage experience preferred)

Front Desk Supervisor

Sales Reservation Agent

Business Operations Coordinator

Hotel Front Desk Agent

Front Desk Agent

Hotel General Manager

Front Desk Agent

Night Auditor

Spa Guest Services Agent

Business Operations Coordinator

Night Auditor

I want to receive the latest job alert for guest service agent in ca

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