Top 138 Help desk manager Jobs in Ca

Help Desk Support Representative
Travis Mathew —Huntington Beach, CA
- $36.71 - $44.04 an hour
- Full-time
- Mid-level
- Office
- 2 years
Library Help Desk Manager
Santa Clara University —Santa Clara, CA
- Weekends as needed
- Google Workspace
- Computer literacy
- Writing skills
Manager, IT Service Desk
24 Hour Fitness USA, LLC —Carlsbad, CA
- $78,900 - $109,700 a year
- Remote
- Computer science
- Computer Science
- Research
Quick Apply
IT Operations & User Support Specialist
Precise Behavioral —California
- $55,000 - $70,000 a year
- Weekends as needed
- Remote
- HIPAA
- Mid-level
- Scripting
Quick Apply
Service Desk Supervisor – Staff Mandatory Qualifications (SMQs)
Sikich —Sacramento, CA
- $100,000 a year
- Full-time
- Remote
- Supervising experience
- Children
- Travel
- Wellness program
- Paid parental leave
Quick Apply
Help Desk Technician (Tier 1)
Networkz IT, LLC —San Diego, CA
- $25 - $32 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Travel reimbursement
- Paid holidays
Quick Apply
IT Help Desk Manager
The People Concern —Los Angeles, CA
- $70,304 - $82,000 a year
- Full-time
- Microsoft Word
- Computer science
- Microsoft Excel
- 403(b) matching
- AD&D insurance
Quick Apply
Level 2 MSP Technician
AUTOMATES —National City, CA
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Travel
- Health insurance
- Tuition reimbursement
Quick Apply
Tech II
Klinger Moving, a Corovan Corporation Affiliate —San Leandro, CA
- $22.75 - $25.80 an hour
- Overtime
- English
- Mid-level
- Office
Quick Apply
Bilingual IT Engineer (Mandarin & English required)
Gigacloud Technology(USA) Inc —El Monte, CA
- $60,000 - $80,000 a year
- Overtime
- Background check
- Computer Science
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
10d
Calwin (CalSAWS) Help Desk Supervisor
County of Contra Costa, California —Contra Costa County, CA
- $99,545.50 - $120,998.20 a year
- Full-time
- Research
- Mid-level
- Analysis skills
5d
Assistant IT Manager Helpdesk & Hardware
San Diego Regional Center —San Diego, CA
- $7,953 - $8,748 a month
- Online Application
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
2d
Help Desk Analyst
Din Tai Fung North America —Arcadia, CA
- $28.10 - $33.65 an hour
- Weekends as needed
- Hybrid work
- Hospitality
- 18 years or older
- Google Workspace
- Health savings account
- Health insurance
Manager, Information Technology
Alliance College-Ready Public Schools —Los Angeles, CA
- $72,000 - $120,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Computer science
- Paid holidays
- Health insurance
IT Help Desk Lead
Qcells —Irvine, CA
- $89,100 - $117,600 a year
- Full-time
- Azure
- Mid-level
- Office
Quick Apply
16h
IT Help Desk
Shasta Community Health Center —Redding, CA
- $22.00 - $32.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Helpdesk Manager
enGenius Consulting Group —San Diego, CA
- Full-time
- Remote
- Background check
- Oracle
- 5 years
Quick Apply
Helpdesk Supervisor
Tech Guardian —Lake Elsinore, CA
- $70,000 - $85,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
Global Service Desk Operations Manager
Hunter Industries —San Marcos, CA
- $119,000 - $145,000 a year
- Spanish
- Computer Science
- 5 years
- Profit sharing
Quick Apply
IT User Support Specialist
Greenberg Traurig —Los Angeles, CA
- $39.90 - $44.71 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Health savings account
- Disability insurance
9d

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help desk manager jobs near ca

Help Desk Support Representative

Travis Mathew -
Huntington Beach, CA

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Job Details

Full-time
$36.71 - $44.04 an hour

Qualifications

IT department experience

Full Job Description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

JOB OVERVIEW

The Help Desk Support Representative is responsible for providing efficient, timely, and high-quality Level I and II technical support to end-users of TravisMathew information systems.

ROLES AND RESPONSIBILITIES

Perform computer operational maintenance which includes the ability to install, setup, configure troubleshoot, and optimize client computer systems, peripherals, and components
Consistently demonstrate professional and superior customer service and interpersonal skills
Create and update incidents within ticket tracking system including detailed incident and resolution information
Configure and support anti-virus/anti-malware software and promptly address any reported security breaches
Update existing documentation as needed and create standard operating procedures and support KBs
Maintain assets (i.e., laptops, workstations, mobile devices, etc.) and updated inventory lists
Support new hire account creation, computer set-up and user orientation as needed
Ensure critical support issues are escalated as appropriate with internal and external resources to meet or exceed agreed upon service level agreement guidelines
Identifies and troubleshoots problems individually or as a part of a team and provides basic problem analysis and solution implementation that follows established technical guidelines
Responsible for all 3rd party client applications, mobile devices, and wireless networking support
Comply with and support departmental standards, service level agreements, process and procedures as required by IT SOX and security compliance
Support termination process, account disabling, asset reporting to HR, asset collection, license recovery, etc.
Uses the company’s ticketing system to record thorough notes and to completely document customer interactions in the tickets created on their behalf
Manages tickets via the Support desk dashboard to ensure that time to first response SLAs are met
Regularly monitors the Support desk dashboard to triage tickets and monitors/prioritizes for ticket aging
Appropriately escalate widespread incidents to Management or Service Desk lead.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

Exceptional Customer Service, soft skills.
Proficient in Microsoft Windows desktop OS and the Microsoft Office 365 Suite.
Working knowledge of Mac/OS X and iOS.
Working knowledge of Active Directory and Microsoft Windows domains, group policies.
Able to install, setup, configure, troubleshoot, and optimize basic to moderately complex systems & components.
Basic understanding of A.I. platforms and tools -Microsoft Copilot preferred.
Able to recognize and analyze system issues on a working level and identify resolutions or required escalations.
Able to recognize, understand, and troubleshoot system performance warnings, alerts and errors.
Able to work independently and prioritize multiple tasks to support business critical processes and service level agreement requirements in a fast-paced environment.
Basic understanding of 3rd party application support and troubleshooting.
Strong logic and technical problem-solving ability, along with high attention to detail.
Experience with multifunction printers, scanners and other standard office equipment.
At least basic knowledge of network concepts: DNS, DHCP, IP addresses, MAC addresses, Windows firewall.

EDUCATION AND EXPERIENCE

Minimum 2 years of corporate IT Support Desk experience
Relevant certifications, such as A+, Microsoft, and customer service training preferred

#LI-Onsite

29.38 - 36.71 - 44.04 USD Hourly

If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

TravisMathew is an Equal Employment Opportunity

Apply Now

Refine Your Search

help desk manager jobs in ca

Help Desk Support Representative

Library Help Desk Manager

Manager, IT Service Desk

IT Operations & User Support Specialist

Service Desk Supervisor – Staff Mandatory Qualifications (SMQs)

Help Desk Technician (Tier 1)

IT Help Desk Manager

Level 2 MSP Technician

Tech II

Bilingual IT Engineer (Mandarin & English required)

Calwin (CalSAWS) Help Desk Supervisor

Assistant IT Manager Helpdesk & Hardware

Help Desk Analyst

Manager, Information Technology

IT Help Desk Lead

IT Help Desk

Helpdesk Manager

Helpdesk Supervisor

Global Service Desk Operations Manager

IT User Support Specialist

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