Top 12 Intervention specialist Jobs in Cabazon, Ca

Customer Service Specialist
Bear Valley Electric Service, Inc. —Big Bear City, CA
- $29.36 - $47.09 an hour
- Part-time
- Background check
- Oracle
- Writing skills
- Profit sharing
- Health savings account
Regional Curriculum & Instruction Specialist
Spectrum Center Schools and Programs —Riverside County, CA
- $85,000 - $95,000 a year
- Full-time
- Background check
- School experience
- Classroom
- Wellness program
- Health savings account
Quick Apply
Licensed Professional Clinical Counselor (LPCC) - Teletherapy
Amwell Medical Group —California
- $70 an hour
- Choose your own hours
- Remote
- Background check
- LMFT
- Licensed Clinical Social Worker
- Work from home
- Flexible schedule
Quick Apply
Early Intervention Specialist
Sevita —Palm Springs, CA
- $21.30 an hour
- Part-time
- Driver's License
- Bachelor's degree
- Organizational skills
- Mileage reimbursement
- Paid holidays
Peer Support Specialist - Mobile Crisis Outreach Program Beaumont
Sycamores —Beaumont, CA
- $70,304 - $70,720 a year
- Full-time
- Background check
- 18 years or older
- Clean driving record
Quick Apply
Peer Support Specialist Overnight - Mobile Crisis Outreach Program Beaumont
Sycamores —Beaumont, CA
- $70,304 - $70,720 a year
- Overnight shift
- Background check
- 18 years or older
- Clean driving record
Quick Apply
Behavior Intervention Specialist I, II or III
Lutheran Social Services of Southern California —Big Bear Lake, CA
- $22 - $35 an hour
- Full-time
- Classroom
- Ability to walk for extended periods
- Bachelor of Science
Quick Apply
Early Intervention Specialist
Mentor Community Services —Palm Springs, CA
- $21.30 an hour
- Part-time
- Mid-level
- Driver's License
- Bachelor's degree
- Mileage reimbursement
- Paid holidays
Behavior Specialist I
FRED FINCH YOUTH CENTER CARES INC —Hemet, CA
- $18.98 - $24.22 an hour
- On call
- Writing skills
- High school diploma or GED
- Driver's License
- Paid time off
- 401(k) matching
Quick Apply
Behavior Specialist – Adult Residential Facility (ARF)
EHIEMERE RESIDENTIAL CARE HOMES, LLC —Moreno Valley, CA
- $17 - $22 an hour
- Full-time
- Mid-level
- Residential
- Communication skills
Quick Apply
10d
NH Corps Trail and Program Operations Specialist - Staff
Student Conservation Association, Inc —United States
- $55,000 - $63,000 a year
- Full-time
- Hybrid work
- Carpentry
- CPR Certification
- Management
- 403(b) matching
- Paid parental leave

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Regional Curriculum & Instruction Specialist
Spectrum Center Schools and Programs —Riverside County, CA
Hold currently or have the ability to obtain a valid CA state driver’s license. Providing support, guidance, and supervision to teachers in educational…
$85,000 - $95,000 a year
Quick Apply

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4d

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Customer Service Specialist

Bear Valley Electric Service, Inc. -
Big Bear City, CA

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Job Details

Part-time | Full-time
$29.36 - $47.09 an hour

Benefits

Profit sharing
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Employee relationship building
Stakeholder relationship building

Full Job Description

At Bear Valley Electric, we work hard to provide our customers, with superior customer service, and safe, reliable, and quality power. We do it each and every day, safely and with confidence. Bear Valley Electric Service has served the Big Bear Valley since 1929. Today, we provide electric power to approximately 24,750 customers. We serve a resort community with a mix of full-time and part-time residents. These 23,250 residents represent more than 93 percent of our customers. We also serve approximately 1,500 commercial, industrial and public authority customers, including the Bear Mountain and Snow Summit ski resorts. Bear Valley Electric Service has implemented a comprehensive wildfire mitigation program, inserted cutting edge technology into all aspects of its business and operations and is aggressively pursuing a greener energy supply portfolio and a sweeping electrification strategy.

THIS POSITION REQUIRES RESIDENCY IN OUR SERVICE AREA

POSITION DEFINITION:
The Customer Service Specialist assists with the coaching of customer service representatives in all aspects of their jobs to ensure high quality customer service to meet the expectations of customers. As a Customer Service Specialist, the incumbent has direct responsibility of resolving challenging customer billing issues and customer escalations.
The incumbent’s role as a Customer Service Specialist is to ensure BVES, Inc. customer service procedures are accurate, and make recommendations for business process improvements. Key to this position is the ability to perform administrative support of the Company’s CC&B billing system with attention to detail and effective time management skills under minimal supervision.

ACCOUNTABILITY:
The incumbent is accountable for ensuring timely intervention on all customer service procedures and policies. This includes the responsibility to investigate and resolve escalated and complex customer concerns and successful collaboration with internal and external resources. The Specialist is also responsible for embracing new technologies, striving always to produce process improvements and to orchestrate these changes with the team to meet all goals and deadlines.
The Specialist works closely with other BVES, Inc. departmental staff and other people/teams in the General Office to ensure timely and accurate communication transactions. The incumbent is skilled in the ability to be accountable, answer questions, compile supporting data, and find immediate solutions for customer and billing related issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Expert in all aspects of customer service including billing, payments, credit arrangements, adjustments, collections, service requests, customer call backs, rate schedule changes, meter information and field activities
Resolves customer escalations, as necessary
Provides support of the Company’s Oracle CC&B billing system to ensure integrity for billing, customer service activities and rate testing
Troubleshoots and resolves complex customer requests and billing issues
Works with Supervisor to track resolution of CPUC informal complaints
Assists Supervisor with audit and reporting functions, as required
Facilitates core and on-going training and coaching for Customer Service Representatives
Assists with call-handling quality reviews for Customer Service Representatives
Performs billing functions such as net/distributed metering, handbills (A4 & A5), mobile homes, cancel/rebills, cash, and report processes
Oversees CARE program applications to include qualifications, re-qualifications, and random selection
Assists with alternative payment forms, such as, Automated Clearing House, Electronic Funds Transfer, CheckFree and KUBRA
Performs other duties as assigned
Works under general direction

Competencies and Skills:

Strong communication, interpersonal abilities and emotional intelligence are needed for managing escalated customer situations
Demonstrated service leadership skills and accomplishments in encouraging others such as frontline employees to complete tasks
Energetic and self-motivated team player with ability to work effectively and cooperatively with team members
Outstanding customer service skills
Ability to plan and prioritize work
Excellent interpersonal skills, with the ability to build strong relationships with colleagues at all levels
Strong organizational and decision-making skills
Accuracy with record keeping and strong ability to organize

EDUCATION AND EXPERIENCE

High School diploma or equivalent
Three (3) years of electric utility customer service experience with one (1) year as a CSR II preferred or five (5) years customer service experience with lead representative utility experience preferred
Experience with Oracle’s Customer Care and Billing software is highly desirable
Proficient in troubleshooting complex billing issues in Customer Information Systems
Familiar with CPUC rules and regulations as they pertain to customer service
Ability to calculate a bill based on rates (intermediate math skills)
Excellent written and verbal communication and interpersonal skills
Proficiency in MS Office (Word, Excel, PowerPoint)
Utility experience preferred

May include but not limited to standing, climbing, walking, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time.

Must be able to work a flexible schedule, as needed, that includes evenings/weekend storm coverage and early shifts (7:30 AM start time)

BENEFITS

Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow. Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents. We also offer paid vacation and sick time and twelve Company paid holidays per year. To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan. Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.

COMPENSATION INFORMATION

The compensation range provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors.

The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check.

NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.

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Refine Your Search

intervention specialist jobs in cabazon, ca

Customer Service Specialist

Regional Curriculum & Instruction Specialist

Licensed Professional Clinical Counselor (LPCC) - Teletherapy

Early Intervention Specialist

Peer Support Specialist - Mobile Crisis Outreach Program Beaumont

Peer Support Specialist Overnight - Mobile Crisis Outreach Program Beaumont

Behavior Intervention Specialist I, II or III

Early Intervention Specialist

Behavior Specialist I

Behavior Specialist – Adult Residential Facility (ARF)

NH Corps Trail and Program Operations Specialist - Staff

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