Assistant Store Manager
Reports to Store Manager
Benefit Package includes:
- Health/Dental/Vision Insurance
- Generous Paid Time Off Policy
- Employee Discount Program
Assistant Store Managers are responsible for assisting in supervising employees and running their store at a profit. To attract a clientele and move merchandise, Assistant Store Managers make sure that their store offers the customer service that satisfies the needs and desires of their guests while aligning with Verizon and TEAM’s sales objectives and initiatives. Assistant Store Managers ensure promotions are accurate and merchandised to the company’s standards, staff are fully versed on the target for the day, and excellent customer care standards are met. Assistant Store Managers must live within a 40-mile radius within 60 days of starting the position.
The essential physical requirements for this position include, but are not limited to:
• Assisting in managing and motivating their staff to increase sales and ensure efficiency. • Reviewing sales invoices by your next scheduled shift
• Leading by example, personally demonstrating sales success with an emphasis on integrity. • Assisting in managing store revenue, including cash handling, deposit log, deposit reconciliation, drawer audits, reconcile discrepancies, PCA’s and VSL’s by the end of your next shift. • Assisting in responding to guest complaints and comments within 24 hours or end of next scheduled shift
• Drive and Execute Sales and profits in compliance with goals set by TEAM. • Assist in recruiting and taking part in new hire interviews for your store when needed ensuring your location is running at maximum optimal hours and staffing levels.
- Assisting in organizing and directing assignments, daily tasks per store checklist and operational needs, guest checklist uploads, trades, check mailbox, ensure sensitive documents are sent in a timely manner.
- Maintain, encourage, and possess “ownership mentality” by remaining solution oriented and by being proactive instead of reactive. Business funnel management
• Assisting in coaching/developing the employees that TEAM has made the decision to hire based on the needs of the business and for the best possible success of the location/business as a whole. • Inspect what you expect. 10% of the work is the plan, 90% is execution.
- Be in store for all new hires/setup when the Store Manager is not available.
- Assist in development and implementation of employee performance evaluations and improvement plans on a weekly basis. Encourage store employees to take ownership of their performance and career development plans, on a continued and consistent basis. (Floor management and observe and coach behaviors in real time)
- Assist in effectively managing employee turnover. Provide a productive, safe, and positive working environment and handle employee issues appropriately by following the chain of command and in a timely manner.
- Assist in ensuring the interior and exterior of the store is maintained to company standards including restrooms.
- Scheduling is based on the needs of the business. Assistant Store Managers are expected to be scheduled when the Store Manager is not.
- Provide exceptional customer service and assist to ensure the employees also provide the same level of service. Callback completion within two days, VZ Engage complete (50% by the 15th, 90% by EOM) and manual leads submitted, store phone answered by 3rd ring, store voicemail checked and called back daily.
- Ensure safety of employee through awareness of safety and emergency procedures. Enforcing company policies.
• Assist the Store Manager in staying ahead of maintaining adequate store supplies. • Assist in managing all inventory tasks, including trade ins being shipped daily, purchase orders, daily counts performed & employee awareness of what’s in stock.
- Assist in scheduling for and attending all meetings (trainings) and communicate pertinent information to staff with a sense of urgency.
- Along with the Store Manager, the Assistant Store Manager is responsible for making sure the store is covered for all business operating hours, and there might be times that you are expected to stay late, come in early or cover a shift in the event that the scheduled staff has called off for partial of or the entirety of their shift.
- Utilize and maintain company communication such as Outlook and Teams and enforce same expectations with your team. Response, when requested, given by your next scheduled shift. Assist Store Manager in reminding employees to meet communication deadlines.
- Assist in ensuring that all communication through Teams is being actively monitored & responded to.
• Assist in ensuring any late opens or early closes are reported as soon as you’re made aware. • Assistant Store Managers are required to work a 38 hour work week unless taking approved time off.
