The Service Contracts Manager is responsible for qualifying incoming Services contracts requests as well as creating, editing, and maintaining Statements of Work (SOWs) and related Services contracts. This Contracts Manager role autonomously drives the delivery of Services offerings to both internal and external clients by assisting with the development of SOWs, Service Orders (SOs), Change Orders, and Task Orders, as well as quality assurance for any outgoing services opportunities. The Service Contracts Manager advises and deploys appropriate contract pathways by optimizing Optiv's financial, operational, legal, and business terms, and is primarily responsible for supporting Optiv's Sales areas organization through the use, maintenance, expansion, and training related to Optiv's contract vehicles and sales efforts. The role supports streamlining system workflows, enabling field sales and scoping teams, interfacing with partner and client contacts and ensuring contract compliance. The Contract Manager acts as a subject matter expert for the sales and scoping teams, providing direction, training, and reporting.
How you'll make an impact
Interface with other Contract Managers and senior members of the department on contractual record keeping, database maintenance, process improvement initiatives, and other items required to support the contract administration function
Review, draft, and leverage content to create legally binding services contracts to support contract terms for transacting Optiv and vendor services engagements
Manage and prioritize a large volume of SOWs and deadlines
Influence Optiv’s services purchasing decisions through alternative business modeling, leveraging all organizational buying, and understanding supplier motivators
Negotiate contracts by optimizing Optiv’s operational, legal, and business terms while mitigating risk
Ensure accuracy, quality, and a unified style based on Optiv and industry standards
Maintain proficiency with the SOW development processes and toolsets, and demonstrate flexibility with new procedures
Communicate effectively and positively in a timely manner
Partner with and advise Optiv’s various stakeholders on services selling best practices
Demonstrate knowledge in contracting and procurement best practices
Demonstrate an expertise in Optiv and vendor professional services
Manage the SOW signature process
Manage, educate, report, and expand Optiv services contract vehicles
Enable field sales on the use of contract vehicles
May assist in the design of documentation templates
Provide mentorship and peer review
Ensure compliance to transaction regulations terms, including but not limited to price, acceptance, fee accruals, and payments.
Review Contract Vehicle quotes for accuracy prior to services purchase
Coordinate with internal stakeholders to ensure all necessary documentation and reference information is stored in the CRM and supporting Client Project Repository
Compile contract information and direction for Legal to amend contracts as needed
Build relationships with alliance partnerships
Develop and retain industry knowledge to be used to identify expertise.
Commitment to developing knowledge and experience
Manage Contract Vehicle databases and SharePoint sites with copies of contracts and eligible vendors
Act as liaison between internal and external contract stakeholders
Performs other duties as assigned
Complies with all policies and standards
What we're looking for
Bachelor's Degree Related fields of study: Communications, Business Administration, Supply Chain Management, Paralegal, Pre-Law
4-7 years total combined related work experience
1 - 2 years minimum in contracts, supply chain, procurement, supplier management, and/or asset management work experience
5 years professional work experience directly related required
Cybersecurity or MSSP industry experience preferred
Prior experience in Client Relationship Management software (CRM) required. Salesforce.com experience preferred
Knowledge of Microsoft Office Suite, SmartDocs, SharePoint, Adobe, and DocuSign
Ability to work in a sales partnership setting
Occasional travel, on-site meetings/evets
Excellent written and verbal English
What you can expect from Optiv
A company committed to our inclusive value through our Employee Resource Groups
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
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