Top 67 Customer service manager Jobs in Caldwell, Id

Director of Account Management
Better Business Bureau, Great West and Pacific —Meridian, ID
- $115,000 - $140,000 a year
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Presentation skills
- Paid holidays
- Disability insurance
Quick Apply
Service Supervisor
Cintas —Nampa, ID
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Meridian, ID
- $74,600 - $115,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Senior Manager Client Services Ops, Enterprise - West
PAYLOCITY CORPORATION —Meridian, ID
- $98,000 - $140,000 a year
- Full-time
- 5 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Service Delivery Manager - Enterprise, eero CS
Amazon.com Services LLC —Boise, ID
- $139,100 - $188,100 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- AD&D insurance
- Health insurance
Customer Service Account Manager
KimCo Design and Manufaturing —Boise, ID
- Full-time
- Microsoft Excel
- Mid-level
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Customer Service Manager
Mountain West Bank —Boise, ID
- Extended hours
- Computer literacy
- Mid-level
- Office
- Profit sharing
- Health savings account
MRO Customer Service Manager
Western Aircraft —Boise, ID
- Full-time
- Background check
- Pass drug screening
- 3 years
- Wellness program
- Paid jury duty
Quick Apply
Customer Service Manager
Wendy's —Caldwell, ID
- 18 years or older
- ServSafe
- Pass drug screening
- Health insurance
- Dental insurance
PWM Client Services Team Leader
U.S. Bank National Association —Boise, ID
- $75,820 - $89,200 a year
- Full-time
- Bachelor's degree
- US work authorization
- Fair chance
- Paid holidays
- Disability insurance
Director Client Services Ops - Enterprise, West
PAYLOCITY CORPORATION —Meridian, ID
- $120,600 - $195,000 a year
- Full-time
- 7 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
4d
Sr Manager of ISC
Route Networking Group (RNG Group) —Meridian, ID
- $95,000 - $125,000 a year
- Marketing
- 5 years
- English
11d
Supervisor - Implementation Benefits Ops
PAYLOCITY CORPORATION —Meridian, ID
- $59,600 - $85,100 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
2d
Supervisor Operations - US
OpSec Security, Inc. —Meridian, ID
- Mid-level
- Office
- Supervising experience
- Life insurance
Quick Apply
1d
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Caldwell, ID
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Manager Field Support
KLA —Boise, ID
- $98,200 - $166,900 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Smartphone
- Employee stock purchase plan
- Paid holidays
5d
Sr. Service Delivery Manager
Clearwater Analytics, LLC —Boise, ID
- $85,000 - $120,000 a year
- Full-time
- 5 years
- Business development
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Manager II, Field Service
ASM International —Boise, ID
- Full-time
- Bachelor of Science
- Engineering
- English
Service Delivery Manager
Clearwater Analytics, LLC —Boise, ID
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Sr. Account Manager
Clearwater Analytics, LLC —Boise, ID
- $85,000 - $120,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Team management
- Disability insurance
- Health insurance
Quick Apply

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Director of Account Management

Better Business Bureau, Great West and Pacific
Meridian, ID

Quick Apply

Job Details

Full-time
$115,000 - $140,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Revenue growth
Growing experience
Managing customer accounts
Customer retention strategy
Tooling
Team leadership
Coaching
Operations transformation
Digital transformation
Managing clients in a customer support role
Data-driven problem-solving
Predictive analytics projects
Change management support (employee development activity)
AI-driven automation
AI strategy
Sales automation technologies
Senior leadership

Full Job Description

Job Title: Director of Account Management
Location: Hybrid; primarily remote with some in-person and travel as needed
Wage Range: $115,000 - $140,000 Annually

Help Businesses Thrive Through Trust & Connection

At Better Business Bureau Great West + Pacific, we believe trust is the foundation of every successful business relationship. We help over 22,000 Accredited Businesses grow with confidence across Alaska, Colorado, Hawaii, Idaho, Montana, Oregon, Washington, and parts of Wyoming — providing support, credibility, and meaningful connections within their communities.

We're looking for an experienced, transformation-minded leader to take the helm of our Account Management division, overseeing Customer Success and Collections, and shape what comes next. If you're energized by building intelligence-driven retention engines, designing customer journeys that drive real outcomes, developing managers into stronger leaders, and using AI and automation to scale impact without losing human touch, we'd love to meet you.

What You'll Be Doing

As Director of Account Management, you'll lead two managers and a combined team of approximately twenty across Customer Success and Collections. You'll be both architect and operator — setting strategy for how we engage, retain, and grow our Accredited Business relationships, and rolling up your sleeves to make it happen.

This is a hands-on leadership role inheriting a team mid-transformation. You'll have real latitude to shape the future state — including how we leverage HubSpot, AI agents, and automation to deliver a stronger, more proactive, and more scalable Accredited Business experience.

Design and evolve dynamic customer journeys that drive engagement, retention, and revenue across the Accredited Business lifecycle — onboarding, renewal, recovery, and reinstatement
Build behavior-triggered playbooks and customer health scoring that surface risk and opportunity early — 60 to 90 days before renewal, not 30
Lead, coach, and develop the Customer Success Manager and Billing Manager — growing them into stronger leaders capable of producing results through their teams
Own the intelligence infrastructure that connects Account Management activity to financial outcomes: retention by tenure, renewal revenue, AB churn, net AB growth, and the metrics that aren't being measured yet but should be
Drive the team's transition to HubSpot and the adoption of AI and automation tools that scale customer experience and team capacity
Partner with our Business Intelligence and AI teams as a co-creator of internal agent infrastructure
Design tiered engagement models (white-glove, hybrid, tech-touch) that scale capacity without sacrificing the relationship
Build customer advocacy programs that turn Accredited Businesses into champions through case studies, testimonials, and community
Partner cross-functionally with Business Development, Marketing Solutions, Trust Advocates, Standards, Resolutions, and Business Intelligence to align the end-to-end Accredited Business experience
Handle escalations and high-impact customer conversations when needed
Build scalable processes, training, and team structure as we grow
Foster a culture of accountability, curiosity, and continuous improvement

What We're Looking For

A tenured leader with seven or more years of progressive experience in customer success, account management, or customer operations, with at least three years at the director level
Demonstrated success driving retention outcomes, reducing churn, and generating revenue through service delivery — with measurable, specific results you can point to
Experience leading through managers — growing leaders, not just managing individual contributors
Hands-on experience designing customer journeys, building behavior-triggered playbooks, and developing customer health scoring or equivalent early-warning frameworks
Demonstrated experience leveraging AI and automation to scale customer success — predictive analytics, AI-powered communication tools, automated workflows, and the like
Familiarity with customer success platforms and CRM platforms (HubSpot strongly preferred)
Experience operationalizing tiered engagement models that balance personalized service with technology-enabled scale
Strong analytical mindset with a bias toward data-informed decision-making
Genuine intellectual curiosity about how AI, automation, and data science will reshape account management over the next 3–5 years
Excellent communication and executive presence, comfortable presenting to senior leadership, engaging with high-value clients, and inspiring teams
Change leadership experience: a track record of transforming reactive teams into proactive, data-driven ones, and of positioning new tools as capability multipliers rather than job threats
Industry-agnostic; skills, outcomes, and the ability to translate experience to our environment outweigh background in any specific sector
A leadership style that balances strategic thinking with execution, equally comfortable in the boardroom and in a 1:1 coaching conversation

Why You'll Love Working at BBB

We believe in supporting our employees as much as we support the businesses we serve. You'll join a mission-driven team that values collaboration, growth, and community impact.

Mission-driven organization focused on trust and community impact
Supportive, collaborative, and people-first environment
Medical, Dental, and Vision insurance options
100% employer-paid life and long-term disability insurance
401(k) with company match
Paid holidays, PTO, and your birthday off with pay
Professional development and growth opportunities
Flexibility to work remotely while engaging with the broader BBB community

At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.

Ready to join the team and show off your skills? Please apply now to join BBB's team, and let's create workplace magic together!

Quick Apply

Refine Your Search

customer service manager jobs in caldwell, id

Director of Account Management

Service Supervisor

Manager Client Services Ops- Enterprise

Senior Manager Client Services Ops, Enterprise - West

Service Delivery Manager - Enterprise, eero CS

Customer Service Account Manager

Customer Service Manager

MRO Customer Service Manager

Customer Service Manager

PWM Client Services Team Leader

Director Client Services Ops - Enterprise, West

Sr Manager of ISC

Supervisor - Implementation Benefits Ops

Supervisor Operations - US

Branch Operations Supervisor - Commercial Insurance

Manager Field Support

Sr. Service Delivery Manager

Manager II, Field Service

Service Delivery Manager

Sr. Account Manager

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