JOB TITLE: Bell Captain (Must be 18 years of age or older)
DEPARTMENT: Hotel
REPORTS TO: Hotel Manager
SALARY: Grade 2
Range Start: $16.00/hourly
Range End: $23.25/hourly
CLASSIFICATION: Non-exempt
SUPERVISES: None
JOB SUMMARY: This team member assists with the loading and unloading of luggage, provides information about the Resort & Casino and surrounding areas, and coordinates transportation for guests as needed. This team member also provides valet services for guests as needed
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential duties and responsibilities outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this position, however, are not all inclusive:
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Greets and assists guests, directs guests to appropriate areas of the Resort & Casino
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Provides luggage service to guests during check-in and check-out
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Checks and records the storage of guest luggage in the baggage storeroom on a daily basis within established guidelines
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Provides guests with information about the amenities of the Resort & Casino
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Assists guests by calling for cabs or other transportation services
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Furnishes information, makes reservations, and obtains tickets for guests to social and recreational events or for travel as needed
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Maintains information regarding places of interests in the local region for tourism and advocates the amenities of the Resort & Casino
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Reports suspicious behavior of guests to Security Department team members
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Takes room service orders and delivers the orders to guests
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Assists with keeping Hotel common areas clean
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Helps to arrange mail service and other duties requested by guests
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Ensures the proper distribution of daily newspapers as required
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Ensures messages are passed on to guests accurately
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Guides guests into valet parking by greeting them at the entry point for valet parking
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Serves as a representative of the Resort & Casino by being the first point of guest contact
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Opens doors of arriving guests and greets them by welcoming them to the Resort & Casino, and assists guests with directions as they depart if needed
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Coordinates valet services with Transportation Department team members
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Ensures that all driveways are kept clear, that vehicles are not parked or left standing in illegal spaces
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Parks or retrieves guests’ vehicles in a timely manner ensuring the utmost in vehicle safety as needed
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Maintains complete knowledge of and complies with all departmental policies, procedures, and standards
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Performs general maintenance to valet receiving and parking areas as needed
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Writes a legible claim check for the guest, notes any prior damage to the vehicle on the ticket as needed
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Ensures the security of vehicle and its keys as needed
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Documents location of vehicles parked in parking facility as needed
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Identifies and reports any irregular, unsafe, or hazardous conditions
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Maintains accurate vehicle logs as needed
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Drives other Resort & Casino vehicles as needed and licensed
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Performs all duties in a manner that continually supports the vision, mission, values, and principles of the Resort & Casino
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Performs all duties in a manner that adheres to the guest service standards established by the Resort & Casino’s guest services program
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Other duties as assigned by the Hotel Manager
EDUCATION REQUIREMENTS
The education requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position; however, higher levels of education than required will be reflected during the recruitment process:
- A High School diploma, or the equivalent thereof, is preferred
EXPERIENCE AND KNOWLEDGE REQUIREMENTS
The experience and knowledge requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position; however, higher levels of experience and knowledge than required may be reflected during the recruitment process:
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Must be 18 years of age or older
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A strong combination of written and verbal communication skills to write, read, and comprehend written correspondence is required
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The ability to effectively communicate with guests and team members in a positive manner is required
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A valid California Driver’s License and have current insurance is required
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An excellent driving record is required
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Experience and demonstrated ability in operating a variety of motor vehicles, including both automatic and manual transmissions is required
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Basic knowledge of how different vehicles operate is required
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The ability to drive and park vehicles in all weather conditions year around is required
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Working knowledge of Microsoft Office applications and online point of sales systems is preferred
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A minimum of one (1) year of related experience and/or training is preferred
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Food Handler card is required
PHYSICAL REQUIREMENTS
The physical requirements outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this job:
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Continuously stands and walks
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Frequently drives, bends/stoops, climbs, reaches above/below shoulder level, and kneels
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Occasionally sits, squats, and crawls
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Frequently lifts/carries up to fifty (50) pounds is required
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Occasionally lifts/carries up to seventy five (75) pounds is required
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Frequently pushes/pulls up to fifty (50) pounds is required
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Occasionally pushes/pulls over one hundred (100) pounds is required
WORKING CONDITIONS
The working conditions outlined here are representative of those that the team member will or may be exposed to while performing the functions of this job:
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While performing the duties of this job, the team member is frequently exposed to second-hand tobacco smoke
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While performing the duties of this job, the team member is usually subject to inside environmental conditions
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While performing the duties of this job, the team member may occasionally be subject to outside environmental conditions and to wet and/or humid conditions
OTHER INFORMATION
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Native American Preference Policy applies
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This individual must be able to meet the suitability requirements of the Redding Rancheria’s Gaming Agency to obtain a gaming license
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Win-River Resort & Casino is a drug-free workplace
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This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions
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This job description is not a contract for employment. Employment with Win-River Resort & Casino is considered “at-will”
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Must be able to comply with the Win-River Resort & Casino Common Language Rule
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Reasonable accommodations may or may not be made dependent upon the nature of the work required by the position
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Win-River Resort & Casino reserves the right to add, delete or modify without notice
Revised 3/6/25 ks
