Top 147 Bpo Jobs in California

Customer Experience BPO Operation QA Specialist - USDS
TikTok USDS JV —San Jose, CA
- $73,467 - $168,889 a year
- Hybrid work
- Writing skills
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
Dedicated Client Success Specialist
Copia Resources CA, Inc. —San Ramon, CA
- $85,000 - $90,000 a year
- Full-time
- Spanish
- Up to 50% travel
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Senior Outbound Sales Manager (Contact Center)
Public Storage —Glendale, CA
- $130,000 - $140,000 a year
- Full-time
- Presentation skills
- US work authorization
- In-person
Quick Apply
14d
Sales Executive - Contact Center / BPO Services
CGS Nexus —Los Angeles, CA
- $120,000 - $200,000 a year
- Full-time
- Remote
- Up to 50% travel
- English
- Finance
Quick Apply
BANK PROTECTION OFFICER (BPO)
American Custom Private Security Inc —Watsonville, CA
- $21 an hour
- 18 years or older
- English
- High school diploma or GED
Underwriting Assistant
Howden Group Holdings —San Diego, CA
- $24 - $32 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
Billing Support Operations Manager (Remote)
Rula —Los Angeles, CA
- $116,195 - $129,865 a year
- Full-time
- Remote
- 5 years
- Experience equivalent to degree accepted
- Senior level
- Paid parental leave
- Health savings account
Customer Experience BPO Vendor Manager - USDS
TikTok USDS JV —San Jose, CA
- $96,000 - $217,023 a year
- Hybrid work
- Writing skills
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Vendor/BPO Partner Operations Manager, TikTok Shop - USDS
TikTok USDS JV —San Jose, CA
- $96,000 - $217,023 a year
- Hybrid work
- Mid-level
- 3 years
- Team management
- Paid parental leave
- Paid holidays
B2B Sales Representative
LeadAdvisors —Irvine, CA
- Full-time
- Remote
- English
- Mid-level
- Business development experience
Quick Apply
Mailroom Clerk (Entry Level - Training Provided)
Calibrated Healthcare —Ontario, CA
- $17 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
7d
Content Moderation Quality Operation Specialist - USDS
TikTok USDS JV —Los Angeles, CA
- $70,304 - $160,445 a year
- Hybrid work
- Writing skills
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
Customer Support Lead
Cardless —San Francisco, CA
- $120,000 - $160,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Health insurance
Project Coordinator
Smart Source LLC —Irvine, CA
- Overtime
- Google Workspace
- ERP systems
- Organizational skills
Sales Development Representative (SDR)
Invisible Technologies —San Francisco, CA
- $60,000 a year
- Full-time
- Remote
- Customer service
- Mid-level
Quick Apply
Operations & Enablement, Customer Support
Cardless —San Francisco, CA
- $120,000 - $170,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Commuter assistance
- Health insurance
Billing Support Specialist II (Remote)
Rula —Los Angeles, CA
- $62,985 - $70,395 a year
- Full-time
- Remote
- Mid-level
- 1 year
- Commercial
- Paid parental leave
- Health savings account
23h
Learning and Development Lead
Cardless —San Francisco, CA
- $140,000 - $170,000 a year
- Full-time
- Writing skills
- Office
- Travel
- Commuter assistance
- Health insurance
Technical Support Data Engineer
NutaNXT Technologies —Santa Clara, CA
- Computer Science
- Bachelor of Science
- Writing skills
VP, Client Solutions
Advatix, Inc. —California
- Part-time
- Remote
- Microsoft Excel
- Marketing
- 5 years
Quick Apply

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Customer Experience BPO Operation QA Specialist - USDS

TikTok USDS JV
San Jose, CA

Apply Now

Job Details

$73,467 - $168,889 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
RSU
Parental leave
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Vendor relationship building
Report preparation
Procedural guides
Writing skills
Contract performance monitoring
Performance management
Policy & process development
Workforce planning strategy
Bachelor's degree
Requirements management
Business operations
Business requirements
Workforce management
Standard operating procedures (SOPs)

Full Job Description

San Jose

Regular

Operations

Job ID: A230182

Responsibilities

About the team With the mission of "Inspiring New Life and Helping Good Business", TikTok Local Services is committed to becoming the most trusted local services platform for users and partners. Through POI, Video, LIVE, Search, and other product forms, TikTok's Local Service aims to connect merchants, service providers, creators and users creatively, making the daily life experience unique, richer, and more efficient. The USDS Local Services team manages location-based databases and services with the goal of helping local businesses connect with millions of users. By addressing unmet needs, the team plays a vital role in supporting and growing our community in the US market, while protecting U.S user data and privacy. Responsibilities - Quality Checks and Training: Ensure that BPOs are able to onboard and deliver on project requirements; Conduct quality checks of BPO agents' performance; Work closely with BPO vendors, including training or resolving their issues or pain points, in order to meet project requirements in a timely manner - BPO Performance Tracking and Improvement: Regularly track, analyze, and assess BPO performance, ensuring that they meet the SLA and project requirements. Develop and work with relevant internal stakeholders to implement BPO improvement plans (e.g. human-error corrective actions, process optimization, tooling upgrades, policy optimization, etc.) - BPO Relationship and Daily Management: Oversee and establish relationships with BPO vendors, ensuring that BPO operations and headcount meet our productivity, cost-effectiveness, and other project requirements

Qualifications

Minimum Qualifications - Bachelor's degree or above - 1+ years of demonstrated experience in a role involving BPO operations and/or QA, including enforcement, labeling, moderation, or service functions, preferably in the Internet, E-commerce, or O2O industries - In-depth understanding of BPO management, including requirements management, SOP and SLA development, productivity standards, deriving quality-level metrics, and BPO workforce planning; familiarity with the BPO process and market, including its trends and best practices - Excellent report-writing and presentation skills Preferred Qualifications - Experience working with global cross functional teams - Robust business acumen, with the ability to understand and lead SLA improvement and overall vendor management

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $73467 - $168889 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA

Apply Now

Refine Your Search

bpo jobs in california

Customer Experience BPO Operation QA Specialist - USDS

Dedicated Client Success Specialist

Senior Outbound Sales Manager (Contact Center)

Sales Executive - Contact Center / BPO Services

BANK PROTECTION OFFICER (BPO)

Underwriting Assistant

Billing Support Operations Manager (Remote)

Customer Experience BPO Vendor Manager - USDS

Vendor/BPO Partner Operations Manager, TikTok Shop - USDS

B2B Sales Representative

Mailroom Clerk (Entry Level - Training Provided)

Content Moderation Quality Operation Specialist - USDS

Customer Support Lead

Project Coordinator

Sales Development Representative (SDR)

Operations & Enablement, Customer Support

Billing Support Specialist II (Remote)

Learning and Development Lead

Technical Support Data Engineer

VP, Client Solutions

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