Top 3898 Center manager Jobs in California

Manager, Guest Care (Contact Center)
Panda Restaurant Group —Rosemead, CA
- $112,500 - $158,000 a year
- Email
- Hybrid work
- 5 years
- Mid-level
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Center Manager (Full-time) - Southern California
OrangeTwist —Newport Beach, CA
- $150,000 - $250,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- Fair chance
- Paid holidays
- Health insurance
Quick Apply
Office Manager for the Counseling Center (40 Hours/11 Months)
California Baptist University —Riverside, CA
- Full-time
- English
- Mid-level
- Office
2d
Business Intelligence Manager 1 - Radiology Call Center - FT - Day
University of California, Irvine —Orange, CA
- $119,400 - $230,800 a year
- Full-time
- Background check
- Microsoft Excel
- English
- Health insurance
- Retirement plan
1d
Center Manager in Orange County
AltaMed Health Services Corporation —Santa Ana, CA
- $111,932.03 - $139,915.04 a year
- Full-time
- Background check
- Spanish
- Nursing
- 403(b) matching
- Paid holidays
General Manager | Full Time | Palm Springs Convention Center
Oak View Group —Palm Springs, CA
- $110,000 - $130,000 a year
- Part-time
- Sales
- 5 years
- Bachelor of Science
- Dental insurance
- 401(k)
Center Administrative Manager
San Diego State University Research Foundation —San Diego, CA
- $6,250.00 - $7,654.33 a month
- Weekends as needed
- Background check
- Spanish
- English
Center Manager III
Citizens Business Bank —Monrovia, CA
- $127,475 - $184,838 a year
- Full-time
- Management
- Office
- Senior level
Manager of Call Center
Riverside Medical Clinic —Riverside, CA
- $93,067.52 - $134,947.90 a year
- Full-time
- Bachelor of Science
- Medical office experience
- BLS Certification
Data Center Site Selection Manager
Meta —Menlo Park, CA
- $202,000 - $273,000 a year
- Writing skills
- 11+ years
- Bachelor's degree
General Manager 2 - Conference Center
Sodexo —Culver City, CA
- $120,190 - $155,540 a year
- Full-time
- Customer service
- 5 years
- Mid-level
- Paid holidays
- Health insurance
Center Manager V
Citizens Business Bank —Oakland, CA
- $191,292 - $286,938 a year
- Full-time
- Management
- Office
- Senior level
Distribution Center Manager
O'Reilly Automotive Stores —Moreno Valley, CA
- $103,148 - $154,722 a year
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Quick Apply
8d
Human Resources Associate Manager (Support Center)
Panda Restaurant Group —Rosemead, CA
- $90,000 - $126,500 a year
- Email
- Hybrid work
- 3 years
- Bachelor's degree
- Continuous improvement
- AD&D insurance
- Disability insurance
Quick Apply
7d
Health Center Manager
United Health Centers of the San Joaquin Valley —Fresno, CA
- From $89,173 a year
- Full-time
- Spanish
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
PACE Day Center Manager(Murrieta)
Neighborhood Healthcare —Murrieta, CA
- $95,500 - $141,300 a year
- Monday to Friday
- CPR Certification
- Nursing
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Medication Case Manager (Part Time)
Community Health Centers of the Central Coast —San Luis Obispo, CA
- $25 an hour
- Part-time
- Pass drug screening
- Mid-level
- Travel
Outpatient Case Manager
The Epiphany Center —San Francisco, CA
- $30 - $32 an hour
- Full-time
- Background check
- CPR Certification
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Facility Manager
Beloved Ones —Antioch, CA
- $23 an hour
- Extended hours
- Microsoft Word
- Microsoft Excel
- Management
- COVID-19 protective measures
- Health insurance
Quick Apply
Dental Call Center Manager
SOFT TOUCH DENTAL GROUP —San Diego, CA
- $27 - $30 an hour
- Full-time
- Bilingual
- Dental office
- US work authorization
- Health insurance
- Dental insurance
Quick Apply

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Manager, Guest Care (Contact Center)

Panda Restaurant Group -
Rosemead, CA

Quick Apply

Job Details

Permanent | Full-time
$112,500 - $158,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
On-site gym
Dental insurance
Paid time off
Vision insurance
401(k) matching
Gym membership
Bereavement leave

Qualifications

Vendor relationship building
Managing teams in a customer support role
Vendor relationship management
Business operations
Call center management

Full Job Description

Summary of Job Description:

The Manager, Guest Care (Contact Center) is responsible for leading the day-to-day operations of the company's customer contact center, which supports guest interactions across phone, chat, email, and social media channels. This leader ensures high performance, operational efficiency, and a consistently excellent guest experience that reflects our brand values. Reporting to the Executive Director of Guest Care, the Manager oversees an internal team and external vendor partners, driving KPIs such as first contact resolution, service levels, CSAT, and adherence to quality standards. This position is responsible for conducting analyses on all guest care data and identifying trends to improve our guest experience.

You’ll get a chance to:

Leads Daily Operations: Manages the contact center’s day-to-day functions across all customer support channels. Monitors real-time performance to ensure SLAs are met. Maintains high levels of customer satisfaction by continuously improving call quality, resolution rates, and escalation handling.
Vendor Oversight: Partners with third-party contact center vendors to ensure alignment with company expectations, SOPs, budget and quality standards.
Training & QA: Coaches, develops, and inspires a team of contact center supervisors and agents. Delivers regular feedback, career development, and performance reviews. Oversees agent onboarding, training, and quality assurance programs to maintain consistent and high-quality service delivery.
Performance Reporting: Uses dashboards and analytics tools to track contact center KPIs and delivers insights to leadership on trends, gaps, and opportunities.
Process Optimization: Identifies, recommends, and implements process and technology improvements to drive efficiency and scalability in the contact center.
Crisis Management: De-escalates crisis situations and leads the contact center’s response to peak periods, outages, and other urgent situations with speed and clarity. Partners with cross-functional teams as appropriate to ensure company-wide response on high-profile matters.
Team Development: Works closely with the Executive Director of Guest Care to recruit, select and develop internal associates to elevate their capabilities & support career advancement.

How we reward you:

Hybrid Work schedule
401K with company match
Yearly bonus opportunity*
Full medical, dental, and vision insurance *
On-site fitness center, biometric screen, and flu shot clinic
Discounts at Panda restaurants, theme parks, and gym memberships
Paid time off starting at 15 days with 7 federal holidays*
Continuous education assistance and scholarships*
Income protection including Disability, Life and AD&D insurance*
Bereavement leave*
Benefits available for eligible permanent full time associates

Your background and experience:

Bachelor’s degree or equivalent experience in Business, Communications, Operations, or related field.
5+ years of experience in contact center operations, including managing teams and vendor partners, preferably in a nationwide multi-location retail or restaurant environment
Successful completion of initial and periodically required training
Obtaining a valid Food Handler’s Card within 30 days of employment is a requirement of this position.

Pay Range: M2 $112,500 - $158,000 / Annual

Within the range, individual pay is determined using various factors, including work location and experience.

#LI-CC1

#LI-Hybrid

Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here:

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to [email protected].

Quick Apply

Refine Your Search

center manager jobs in california

Manager, Guest Care (Contact Center)

Center Manager (Full-time) - Southern California

Office Manager for the Counseling Center (40 Hours/11 Months)

Business Intelligence Manager 1 - Radiology Call Center - FT - Day

Center Manager in Orange County

General Manager | Full Time | Palm Springs Convention Center

Center Administrative Manager

Center Manager III

Manager of Call Center

Data Center Site Selection Manager

General Manager 2 - Conference Center

Center Manager V

Distribution Center Manager

Human Resources Associate Manager (Support Center)

Health Center Manager

PACE Day Center Manager(Murrieta)

Medication Case Manager (Part Time)

Outpatient Case Manager

Facility Manager

Dental Call Center Manager

I want to receive the latest job alert for center manager in california

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