Top 70 Medicare call center Jobs in California

Call Center Manager (Healthcare)
Infusion For Health —Brea, CA
- $85,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative (Bilingual Korean)
Clever Care Health Plan —Arcadia, CA
- $20 - $23 an hour
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- Microsoft Excel
6d
Temporary Medicare Benefits Consultant (Tele- Sales - Bilingual Korean)
Clever Care Health Plan —Huntington Beach, CA
- $25 - $29 an hour
- Seasonal
- Hybrid work
- Background check
- Spanish
- HIPAA
Member Services Specialist (Bilingual - Korean)
Astiva Health —Orange, CA
- $25 - $28 an hour
- Full-time
- Background check
- Mid-level
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
Broker Account Manager
Astiva Health —Orange, CA
- $70,000 - $85,000 a year
- Bilingual
- Clean driving record
- Public speaking
Quick Apply
7d
Member Services Specialist (Bilingual - Chinese)
ASTIVA HEALTH INC —Orange, CA
- $25 - $28 an hour
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Temporary Medicare Benefits Consultant (Tele- Sales - Bilingual Korean)
Clever Care Health Plan —Arcadia, CA
- $25 - $29 an hour
- Seasonal
- Hybrid work
- Background check
- Spanish
- HIPAA
Customer Service Representative (Bilingual Korean)
Clever Care Health Plan —Huntington Beach, CA
- $20 - $23 an hour
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- Microsoft Excel
6d
Customer Service Representative Lead (Bilingual Mandarin)
Clever Care Health Plan —Arcadia, CA
- $26.15 - $30.53 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Manager of Access, Access, (Novato), Full-Time, Days
MarinHealth Medical Network —Novato, CA
- $93,600 - $140,067 a year
- 8 hour shift
- Mid-level
- 3 years
- Clinic
Quick Apply
Medicare Care Coordinator
Medica Talent Group —Commerce, CA
- $24 - $26 an hour
- Temporary
- Bilingual
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Patient Services Representative I - Remote - Nationwide
Vituity —Sacramento, CA
- $17.12 - $19.04 an hour
- Overtime
- Remote
- Spanish
- Basic math
- Windows
- Profit sharing
- Wellness program
Patient Contact Center Patient Services Representative 3
UC Davis Health —Sacramento, CA
- $31.24 - $38.84 an hour
- Overtime
- Background check
- Word processing
- Writing skills
- Continuing education credits
- Paid holidays
5d
Sales Call Center Representative
Oak Street Health —California
- $15.00 - $32.31 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
8d
Call Center Supervisor - West Sacramento, CA (Hybrid)
Gainwell Technologies —West Sacramento, CA
- $72,000 - $88,000 a year
- Full-time
- Hybrid work
- Mid-level
- Mentoring
- In-person
- Travel reimbursement
- Profit sharing
8d
Call Center Team Lead - West Sacramento, CA (Hybrid)
Gainwell Technologies —West Sacramento, CA
- $60,000 - $72,000 a year
- Full-time
- Hybrid work
- Mid-level
- Supervising experience
- Continuous improvement
- Travel reimbursement
- Profit sharing
7d
Customer Service Representative I
Santa Clara Family Health Plan —San Jose, CA
- $55,958 - $81,139 a year
- Full-time
- Spanish
- Microsoft Outlook
- High school diploma or GED
Representative, Call Ctr (Part Time)
SACRAMENTO NATIVE AMERICAN HEALTH CENTER INC —Sacramento, CA
- $21 - $23 an hour
- Part-time
- Bilingual
- OSHA
- Computer literacy
- Dental insurance
Quick Apply
13d
Call Center Manager - West Sacramento, CA (Hybrid)
Gainwell Technologies —West Sacramento, CA
- $81,000 - $115,700 a year
- Full-time
- Hybrid work
- 5 years
- In-person
- Senior level
- Travel reimbursement
- Profit sharing
8d
Customer Service Representative (Temporary)
Santa Clara Family Health Plan —San Jose, CA
- $26 an hour
- Temporary
- Bilingual
- Spanish
- Microsoft Outlook
Quick Apply

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Call Center Manager (Healthcare)

Infusion For Health -
Brea, CA

Quick Apply

Job Details

Full-time
$85,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Teamwork
Microsoft Excel
Managing teams in a customer support role
Research
Workers' compensation insurance knowledge
Team development
ADA compliance
Bachelor's degree
Vendor relationship management
Leading team collaboration initiatives
Quality audits
Business operations
Supplier relationship management (SRM)

Full Job Description

Infusion for Health is a referral-based infusion center that services all providers in multiple locations in California, Arizona, Nevada, Washington, Colorado, and Missouri. Our center is unique and offers individual comfortable private rooms for our patients. Our mission is to provide exceptional service in the administration of infusion therapy in a comfortable, patient-focused environment by providing exemplary professional clinical care.

This position is full-time, Monday to Friday, located in Brea, CA. Pay range is $90k-$100k/year

Job description

Are you a dynamic leader with a passion for delivering extraordinary patient care? Do you thrive in a fast-paced environment where you can make impactful decisions and drive operational excellence? We are seeking a Manager of Patient Care to join our team and oversee the success of our front-end patient care services. This pivotal role will be instrumental in driving rapid, sustained and scalable performance for multiple service functions, ensuring exceptional patient care operations, operational efficiency, and regulatory compliance. Scope of role includes oversight of patient intake department, including insurance eligibility, authorization and scheduling. Also includes verification and authorization for returning patients, and inbound call support.

Key Responsibilities:

Leadership & Team Management: Train and develop a high-performing off-site team, fostering a culture of pride and ownership. You will oversee staffing, provide mentorship, and ensure that our team meets and exceeds performance goals. Your leadership will be key in maintaining a positive and efficient work environment.
Quality Assurance: Implement and monitor quality control audits, ensuring that our patient care services meet the highest standards. You will provide constructive feedback to staff and senior leadership and take proactive steps to continuously improve our operations.
Results-oriented performance: Identify, prioritize and execute plan to achieve KPIs and priorities. Can include process / workflow changes, tools, coaching or performance management, and/or collaboration with other functional areas or external stakeholders. Includes significant partnership with Revenue Cycle and Sales functions.
Build an intimate knowledge base and understanding of all aspects of the department, including patient experience and insurance related processes. Includes Intake workflow, tools, and personnel, as well as upstream and downstream processes.
Create, develop, and implement Policies and Procedures or work instructions where appropriate.
Keep direct supervisor informed of work progress, timetables, and issues.
Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
Other duties as assigned.

Qualifications:

Third Party Vendor Management experience
Bachelor’s degree or equivalent experience.
At least 3+ years of experience leading a team in a healthcare organization; experience in insurance eligibility and authorization preferred.
Proven ability to lead teams of 10-20 employees.
Strong understanding of Medicare, Commercial and Medicaid insurances.
Proven expertise in service-focused operations.

Skills & Abilities:

Results driven; allocates time and energy on key drivers in a fast-paced environment
Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization
Able to effectively problem solve new challenges, and support team to solve issues as needed
Display independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes limited in nature
Strong research and auditing skills, and high curiosity to understand root cause and design solutions to prevent recurrence
Clearly communicate to team members; hold accountable and also recognize and celebrate success
Appropriately delegate authority and responsibility, and hold team members accountable
Plan for future needs (6-12 months) to anticipate potential obstacles
Detail-oriented, organized and process focused; self-motivated and proactive
Ability to work independently and as part of a team
Proficient in Microsoft Word, Excel and Outlook

Pay: $85,000.00 - $100,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

How many years of call center leadership experience do you have?
Do you have experience managing third party vendors? What kind?
Have you managed an off-site call center?

Work Location: In person

Quick Apply

Refine Your Search

medicare call center jobs in california

Call Center Manager (Healthcare)

Customer Service Representative (Bilingual Korean)

Temporary Medicare Benefits Consultant (Tele- Sales - Bilingual Korean)

Member Services Specialist (Bilingual - Korean)

Broker Account Manager

Member Services Specialist (Bilingual - Chinese)

Temporary Medicare Benefits Consultant (Tele- Sales - Bilingual Korean)

Customer Service Representative (Bilingual Korean)

Customer Service Representative Lead (Bilingual Mandarin)

Manager of Access, Access, (Novato), Full-Time, Days

Medicare Care Coordinator

Patient Services Representative I - Remote - Nationwide

Patient Contact Center Patient Services Representative 3

Sales Call Center Representative

Call Center Supervisor - West Sacramento, CA (Hybrid)

Call Center Team Lead - West Sacramento, CA (Hybrid)

Customer Service Representative I

Representative, Call Ctr (Part Time)

Call Center Manager - West Sacramento, CA (Hybrid)

Customer Service Representative (Temporary)

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