ADA/FEHA Compliance Notice: Horizon Services, Inc. is an Equal Opportunity Employer and complies with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and all applicable federal, state, and local laws prohibiting employment discrimination. Reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of this position. Applicants requiring accommodations during the application or interview process should contact Human Resources.
Who are we?
Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Professionalism, and Compassion to provide youth prevention, youth and adult outpatient, sobering programs, withdrawal management, and co-occurring capable residential programs to support the well-being of women, men, youth, LGBTQIA+, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences
enrich each other’s growth.
This position provides leadership, support, and oversight to all direct service personnel within residential programming. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency’s policies and procedures and develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position.
How can you make a difference in people's lives?
In this role, you’ll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You’ll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You’ll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.
JOB SUMMARY
The Program Manager provides leadership, support, and oversight to all direct service personnel located at the Sobering Center. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews, and enforcement of program policies. This position ensures adherence to all program and agency’s policies and procedures and assists Associate Directors to develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position. Essential vs. Marginal Functions: The responsibilities listed in this position description are essential functions unless noted as marginal. Essential functions are the fundamental job duties that a qualified individual must be able to perform, with or without reasonable accommodation.
PRIMARY ACCOUNTABILITIES & RESPONSIBILITIES
Accountabilities: (3-5) Providing Accurate Medicine Distribution
- People Management- hire, train and develop a high performing Direct Service team
- Client Care- ensure high level of services to clients
- Safety & Security of Staff and Clients
- QA & Compliance- follows and enforces program policies and procedures
- Program Inventory management of all safety supplies, including observation monitoring system
Responsibilities:
People Management
SUCCESS COMPETENCIES FOR POSITION (competencies required to effectively perform the job)
FUNCTIONAL/TECHNICAL SKILLS & KNOWLEDGE:
(knowledge and skills required to effectively perform the job)
Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team.
Service Delivery – Provide a range of brief, focused prevention, treatment and recovery services, as well as longer-term treatment and support for clients with persistent illnesses. Applies a person-based approach not disciplinarian and rules-driven
Problem Solving – uses logic and methods to solve difficult problems with effective solutions…looks beyond the obvious and doesn’t stop at the first answer.
Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality. Separates and combines activities into efficient and clear workflow. Seeks ways to improve processes, from small tweaks to complete reengineering.Experience with co-occurring in a residential setting
Demonstrate ability to engage and support clients with challenging behaviors
Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.
Ability to work effectively both individually and as part of a diverse team.
Experience with evidence based practices and de[1]escalating clients
• Ability to communicate effective cross-functionally – knows who needs to know what. • Able to exercise good judgment and maintain healthy boundaries with clients.
Able to stay awake and alert during shift
Good computer skills: word, data entry, write reports
Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a Medical Center.
QUALIFICATIONS:
-
BA/BS or a combination of related education and experience
-
3+ years of experience working in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility
-
2+ years of experience supervising, managing, and evaluating staff in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility
-
2+ years of experience training staff on variety of skills, including (but not limited to) verbal de-escalation, group milieu management/therapy
-
2+ years of experience engaging clients in group-based activities and providing positive programming for clients
-
2+ years of experience providing crisis intervention services in mental health treatment and drug and alcohol treatment facility
-
3+ years of experience working with diverse populations including people with disabilities
-
1+ years of experience managing budgetary needs and expenses
-
Preferred Current registration/certification as RADT, RADT II, CADC I, CADC II through CCAPP
-
Required: CPR/First Aid certification
-
Valid California driver’s license with a good driving record and car insurance
Reasonable Accommodation Statement: The physical demands described here are representative of those that must be met by an employee successfully performing the essential functions of this job (i.e., travel, driving, lifting, etc.). Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions, as required by the ADA and California FEHA. To request an accommodation, contact Human Resources. Note: Percentages reflect approximate time spent. Totals do not need to add to 100%.
Job-related physical abilities and behaviors:
- Extensive knowledge of community resources related to mental health, substance abuse, health, dental, finances, case management and housing
- Must be able to physically assist clients in their efforts to exit the facility in case of emergency
- Must be able to physically assist clients who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a medical facility if necessary
- Must be able to drive a passenger van and have a valid California Drivers License
- Must be able to use a standard telephone, transfer call, take & relay messages
- Ability to effectively utilize verbal de-escalation techniques
- Ability to train supervisees and other program staff in verbal de-escalation techniques effectively
- Ability to consult and collaborate with clinical staff to assess, prioritize and plan case management referrals and facilitate connecting to care, as needed
- Ability to communicate effectively with outside organizations to connect clients to the care they need, as needed
- Ability to function as a team member and cooperate with other staff and agencies
- Ability to listen to others and to act decisively on information received
- Ability to follow written and verbal directions
- Ability to control emotions in situations of conflict
- Ability to handle stressful situations in a professional manner
- Ability to process and develop appropriate conclusions
- Ability to set priorities and carry through goals to completion
- Ability to train and supervise others
- Ability to work with diverse populations and people with disabilities
- Ability to accurately document verbal and written information received
- Ability to maintain a positive attitude
- Flexibility to work with program and schedule change
Equal Opportunity Employer Statement:
Horizon Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, age, genetic information, or any other characteristic protected by federal, state, or local law. Horizon Services, Inc. is committed to providing an inclusive and accessible workplace for all employees and applicants.
Compensation and Benefits
We are proud to offer a comprehensive benefits package to all full-time and part-time employees who work over 20 hours per week.
-
Generous contribution medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage.
-
PTO and Holiday pay.
-
Retirement benefits after 6 months of service.
-
Training and CEU opportunities.
Salary: $90K-95K based on experience and qualifications. Available for a full-time position.
And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day!
Horizon Services, Inc. is an Equal Opportunity Employer.
https://www.horizonservices.org
