Top 102 Net promoter score program manager Jobs in California

Service Lane Process Manager
FCA —Sacramento, CA
- $98,600 - $147,800 a year
- Classroom
- Dealership
- Analysis skills
- Paid parental leave
- Paid holidays
Manager, Learning & Development Partners
Inland Empire Health Plan —Rancho Cucamonga, CA
- $135,200.00 - $179,129.60 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Analysis skills
- Disability insurance
- Health insurance
Learner Engagement Manager - Academic Programs
InStride —Los Angeles, CA
- $100,000 - $115,000 a year
- Remote
- 5 years
- Mid-level
- Continuous improvement
- Health insurance
- Tuition reimbursement
Quick Apply
3d
Manager, Field Service
Rivian —Burbank, CA
- Full-time
- Clean driving record
- Schematics
- Writing skills
Quick Apply
District Manager- Bay Area Peninsula
24 Hour Fitness USA, LLC —California
- $105,300 - $157,980 a year
- Extended hours
- Remote
- Hospitality
- Mid-level
- 3 years
Quick Apply
4d
Center Manager (Full-time) - Southern California
OrangeTwist —Westlake Village, CA
- $150,000 - $250,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- Fair chance
- Paid holidays
- Health insurance
Quick Apply
10d
LensCrafters - Store Manager
LensCrafters —Pasadena, CA
- $70,304 - $118,748 a year
- Full-time
- Inventory management
- Merchandising
- Basic math
- Health insurance
- Paid time off
Manager, Sales Operations
Hygiena LLC —Camarillo, CA
- $110,000 - $140,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Bachelor of Science
- Bachelor's degree
- Profit sharing
- Health savings account
Quick Apply
5d
ORGANIZATIONAL CNSLT 4
University of California San Francisco —San Francisco, CA
- Full-time
- Writing skills
- Analysis skills
- University
Account Manager
CAMP Software, Inc. —San Diego, CA
- $80,000 a year
- Hybrid work
- 5 years
- English
- Mid-level
Quick Apply
5d
Sales Manager
Ulta Beauty, Inc. —Clovis, CA
- $26 - $34 an hour
- Weekends as needed
- Merchandising
- Data analysis skills
- Mid-level
- Dental insurance
- Paid time off
11d
Resident Retention Manager
Essex Property Trust —Irvine, CA
- $73,000 - $89,000 a year
- Weekends as needed
- OSHA
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Owner Loyalty Manager
Wise Auto Group —Vacaville, CA
- Full-time
- Mid-level
LensCrafters - Assistant Manager
LensCrafters —Santa Ana, CA
- $23.43 - $36.54 an hour
- Weekends as needed
- Merchandising
- Basic math
- English
- Health insurance
- Paid time off
11d
Store Manager LensCrafters
LensCrafters —Santa Clara, CA
- $81,573.24 - $141,200.86 a year
- Full-time
- Background check
- Inventory management
- Merchandising
- Health insurance
- Paid time off
Quick Apply
Compliance Analyst
Redwood Credit Union —Napa, CA
- $42 - $55 an hour
- Full-time
- 5 years
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Experience Manager
Ulta Beauty, Inc. —Long Beach, CA
- $33 - $40 an hour
- Weekends as needed
- Cosmetology License
- Merchandising
- Data analysis skills
- Dental insurance
- Paid time off
5d
DIRECTOR OF SERVICE OPERATIONS
Groupe Seb —Irvine, CA
- $140,000 - $185,000 a year
- Full-time
- Hybrid work
- Salesforce
- Data analysis skills
- Project management
- Paid holidays
- Health insurance
Senior Manager, Accountant Customer Success
Intuit —Sacramento, CA
- $135,000 - $185,500 a year
- 5 years
- Finance
- Analysis skills
Assistant Manager, Secondary Marketing & Pricing
Redwood Credit Union —Napa, CA
- $115,037 - $151,561 a year
- Full-time
- 6 years
- Sales
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply

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net promoter score program manager jobs near california

Service Lane Process Manager

FCA -
Sacramento, CA

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Job Details

$98,600 - $147,800 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Prescription drug insurance

Qualifications

Vehicle inspections
Workflow management (operations management method)
Coaching
Service scheduling
Auto service management
Dispatching
Key Performance Indicators
Quality control management
Bachelor's degree
Instructor-led training (training delivery method)
Workshop facilitation
Professional development workshops
Software training
Technical Proficiency
Analytics

Full Job Description

The Service Drive Process Trainer standardizes the "road- to-the-sale " within the service lane. They ensure that valets, porters, greeters, and advisors operate as a cohesive unit, following proven protocols to eliminate bottlenecks and provide a premium customer experience.

Key Responsibilities

Workflow Optimization: Map and refine the physical movement of vehicles on the drive to ensure no customer is left waiting and the lane remains clear for incoming traffic.
Service Lane Protocol Training: Instruct staff on the "11 key processes," including proper meeting and greeting, vehicle walk-arounds, and the "active delivery" phase.
Digital Integration Coaching: Train teams on the seamless use of iPads or mobile devices for digital multi-point inspections (MPIs), photo documentation, and electronic check-ins.
Standardized "Word Tracks": Develop and implement scripts for greeters and advisors to ensure every customer receives a consistent, high-value presentation of services.
Fixed Operations Support: Collaborate with the Parts and Service departments to ensure the "back-counter" and shop floor are in sync with promises made on the service drive.
Customer Interaction Oversight: Observe live interactions on the drive to provide real-time coaching on soft skills like empathy and conflict resolution.

Success Metrics (KPIs)

The effectiveness of this role is measured by improvements in:

Lane Efficiency: Reduction in the time from vehicle arrival to repair order (RO) creation.
MPI Performance: Increase in the percentage of vehicles receiving a full digital multi-point inspection.
Average Repair Order (ARO): Higher dollar value per customer visit through better process-driven presentations.
Net Promoter Score (NPS): Enhanced customer loyalty and satisfaction scores directly tied to the service drive experience

Basic Qualifications:
Bachelor's degree
Minimum of 8 years in high-volume automotive retail, with deep knowledge of fixed operations and service department management.
Process Mastery: Expert-level understanding of the Service Drive Process, including scheduling, intake workflows, dispatching, and quality control.
Software Proficiency: Hands-on experience with major Dealer Management Systems (DMS) and digital inspection tools (e.g., wiADVISOR , X-Time, etc. ).
Analytical Ability: Skill in interpreting KPIs like Effective Labor Rate (ELR), Average Repair Order (ARO), and First-Time Fix Rate to pinpoint training needs.
Facilitation Skills: Strong ability to conduct both classroom-style workshops and hands-on "on-the-drive" coaching sessions.

Stellantis is pleased to provide the following benefits and perks, combined with annual compensation, in creating your Total Rewards package:

Comprehensive Health & Well-being Coverages: Medical, dental, vision, and prescription drug coverages starting day one.

Paid Time Away from Work: Including holidays, vacation, Float/Wellbeing Days, and parental leave.

401(k) plan with company match and contribution

Disability, Life, and other included/voluntary Insurance Programs

Company Vehicle Lease Programs with eligibility for you and your immediate family. Annual leases include insurance, maintenance, and unlimited mileage. Also, discounts on Stellantis products.

Family Building Benefit including fertility treatments, adoption services, and gestational surrogacy.

Tuition Reimbursement, Student Loan Refinancing programs, paid volunteerism hours, and much more

SALARY: $98,600-147,800, pay will depend on several factors including experience and location of position
Our Benefits — Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans

We help you plan for the future with:
An employer match on contributions to your 401k, Roth, and Catch-Up plans
An employer contribution, even if you don’t contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs — because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back

We believe in investing in your future and your passions:
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.

Apply Now

Refine Your Search

net promoter score program manager jobs in california

Service Lane Process Manager

Manager, Learning & Development Partners

Learner Engagement Manager - Academic Programs

Manager, Field Service

District Manager- Bay Area Peninsula

Center Manager (Full-time) - Southern California

LensCrafters - Store Manager

Manager, Sales Operations

ORGANIZATIONAL CNSLT 4

Account Manager

Sales Manager

Resident Retention Manager

Owner Loyalty Manager

LensCrafters - Assistant Manager

Store Manager LensCrafters

Compliance Analyst

Experience Manager

DIRECTOR OF SERVICE OPERATIONS

Senior Manager, Accountant Customer Success

Assistant Manager, Secondary Marketing & Pricing

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