Top 124 Senior desktop support Jobs in California

IT Support Technician II (Onsite)
MEALS ON WHEELS OF SAN FRANCISCO —San Francisco, CA
- $33 - $35 an hour
- Full-time
- Computer science
- Computer Science
- 5 years
- Disability insurance
- Dental insurance
Quick Apply
11d
Desktop Support Technician, Senior
OCTA —Orange, CA
- $42.06 - $57.87 an hour
- Full-time
- 5 years
- Bachelor's degree
- In-person
Senior End User Support Specialist
SCAN Group —Long Beach, CA
- $34.47 - $47.50 an hour
- Full-time
- Remote
- Background check
- 5 years
- Research
- Wellness program
- Paid holidays
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Senior Technical Support Analyst
Journal Technologies —Los Angeles, CA
- $72,000 - $90,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- JavaScript
- Paid holidays
- Health insurance
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Senior Help Desk Technician II
Contact Government Services, LLC —Los Angeles, CA
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
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Senior Technical Support Engineer
LangChain —California
- $130,000 - $195,000 a year
- Full-time
- Remote
- Continuous improvement
- Mentoring
- APIs
- Health insurance
- Dental insurance
Senior IT Support Specialist
General Motors —Mountain View, CA
- Email
- Windows
- Analysis skills
- Travel
- Benefits from day one
3d
Senior Desktop Support Engineer
Cognizant —San Jose, CA
- $78,000 - $90,000 a year
- Full-time
- Customer service
- Senior level
- Communication skills
- Paid parental leave
- Employee stock purchase plan
Senior Technology Support
Walmart —Sunnyvale, CA
- $91,000 - $169,000 a year
- On call
- Computer science
- Computer Science
- High school
- Paid jury duty
- Paid parental leave
Senior IT Support Engineer
Assured —Palo Alto, CA
- $140,000 - $170,000 a year
- Full-time
- Google Workspace
- 5 years
- HIPAA
- Health savings account
- Paid holidays
8d
Senior IT Support Specialist
Therma —San Jose, CA
- $85,000 - $110,000 a year
- Full-time
- Hybrid work
- Azure
- 5 years
- Mid-level
- AD&D insurance
- Disability insurance
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Senior IT Support Technician
Form Energy, Inc —Berkeley, CA
- $40.60 - $50.80 an hour
- Full-time
- Hybrid work
- Google Workspace
- Windows
- Mentoring
- Paid parental leave
- Relocation assistance
Quick Apply
12d
Desktop Support Technician Senior
PRIDE Industries —Roseville, CA
- $25 - $30 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Basic math
Senior Desktop Support
Essel —Menlo Park, CA
- Contract
- Windows
- In-person
- Senior level
Quick Apply
Sr. Desktop Support Analyst - SF
Goodwin Procter LLP —San Francisco, CA
- $75,100 - $121,100 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Senior Help Desk Technician
Contact Government Services, LLC —Los Angeles, CA
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Senior IT Technologist, Sales Support
Edwards Lifesciences —Irvine, CA
- $70,000 - $99,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Computer Science
Sr IT Desktop Support Specialist
Archer —San Jose, CA
- $94,000 - $120,000 a year
- Email
- 5 years
- Office
- Senior level
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Senior IT Support Specialist
Fluxergy —Irvine, CA
- $75,000 - $85,000 a year
- Full-time
- 6 years
- Windows
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Senior Analyst - IT Support
Marsh —San Francisco, CA
- $53,700 - $109,100 a year
- Weekends as needed
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)

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IT Support Technician II (Onsite)

MEALS ON WHEELS OF SAN FRANCISCO -
San Francisco, CA

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Job Details

Full-time
$33 - $35 an hour
11 days ago

Benefits

Disability insurance
Dental insurance
Vision insurance
403(b)

Qualifications

Employee relationship building
Productivity software

Full Job Description

POSITION / TITLE: IT Support Technician II (Onsite)

RESPONSIBLE TO: Chief Administrative Officer (CAO)

PROGRAM ADDRESS: 2142 Jerrold Ave., San Francisco CA 94124

ABOUT MOWSF: Meals on Wheels of San Francisco (MOWSF) is committed to the belief that all seniors have the right to live independently with dignity and respect in their own homes for as long as it is safely possible. It is our mission to provide isolated homebound seniors in San Francisco with nutritious meals, daily human contact, and supportive services to prevent their premature institutionalization.

The food, companionship, safety checks, and other support we provide are vital services for seniors who want to continue living in their own homes but cannot shop or prepare meals for themselves. Our network of drivers, social workers, nutritionists, community partners, volunteers, donors, and advocates are a formidable force against senior neglect and malnutrition. We believe in delivering more than a meal - we are nourishing the whole person.

As the largest provider of home-delivered meals in the city, MOWSF delivers more than 2.5 million meals annually to more than 3,800 seniors in every neighborhood of San Francisco, as well as parts of San Mateo County. Our HQ office and our Production kitchen are on the same block in the Bayview neighborhood.

POSITION SUMMARY: Our IT Support Technician II works in daily collaboration with our managed services provider (MSP) prioritizing and responding to user-initiated helpdesk tickets, monitoring and maintenance of network infrastructure, troubleshooting and technical support for both hardware and software issues at our two sites. You are a first-responder to urgent and emergent IT needs, performing ongoing improvement and monitoring of user security and usability concerns. This is a hands-on, 100% on-site position requiring strong interpersonal communication skills and a solutions-focused attitude with enough flexibility to accommodate the diverse needs of a fast-paced workforce. Position includes on-call rotation.

DUTIES AND RESPONSIBILITIES:

User Onboarding/Offboarding and Training

In collaboration with MSP, ensure set-up and user-ready equipment and technology is available for new hires.
Coordinate the distribution and collection of company hardware (including desktops, laptops, monitors, peripherals, and cell phones) and software licenses. Document all IT hardware transactions for accurate tracking and asset management.
Provide an overview and training for new hires on MOWSF systems, answering general questions for log-in and system start-up including email, MS Teams, SharePoint, Salesforce, phones and voicemail.

Technical Support

Provide front-line support for hardware, software, and network-related issues in a Windows environment.
Trouble shoot and resolve desktop, laptop, printer, A/V, and peripheral device issues.
Assist with Microsoft Office Suite/365 and other standard business application issues. Review application logs.
Maintain IP based phone systems (Vonage).
Provide guidance and training to end-users on basic IT processes and software usage.

Incident Management

Respond to support tickets, emails, and calls, ensuring issues are logged, prioritized, and resolved promptly.
Identify complex issues that require further assistance and escalate them to higher-level support teams/MSP.
Monitor the system daily and respond immediately to security or usability concerns. Manage firewalls.
Escalate critical or unresolved issues to the Chief Administrative Officer or MSP.

System Maintenance & Administration

Perform basic system updates, patches, and antivirus checks. Maintain backups.
Assist with hardware and software installations, upgrades, and deployments.
Set up and configure user accounts, passwords, and permissions in Active Directory.
Administrate infrastructure, desktops, active directory, asset management, malware protection software and other processes.

Documentation

Maintain accurate records of support requests, troubleshooting steps, and resolutions in the ticketing system.
Document processes and maintain accurate records of IT assets and licensing.
Contribute to the creation and updating of knowledge base articles and IT documentation.

Other Duties

Assist with IT-related projects, including system upgrades and new technology implementations.
Ideally: resource for technical topics with Salesforce (our CRM) and Route4Me (our delivery software).
Perform other duties as assigned.

QUALIFICATIONS and PERSONAL CHARACTERISTICS:

Proven technical expertise with broad knowledge of information technology, including strong troubleshooting skills for hardware, software, and networks.
Ability to establish and maintain harmonious working relationships with employees throughout the organization.
High emotional intelligence, tact, and the ability to manage sensitive and confidential information.
Strong attention to detail, problem-solving skills, and the ability to multitask in a fast-paced environment.
Strong critical thinking and analytical ability.
Exemplary interpersonal communication skills, both written and verbal. Ability to break down complex technical issues and explain them in a relatable fashion to non-technical or low-tech users, without causing confusion or “talking down”.

JOB REQUIREMENTS:

Five plus years’ experience in system administration role, specifically Windows Server 2016 through 2022.
Experience maintaining Cloud Infrastructure (M365, Intune, EntraID, etc.).
College degree in computer science preferred or equivalent in experience.

SALARY / HOURS/BENEFITS: Starting pay is $35/hour (non-exempt) based on a 40-hour work week 100% on-site. MOWSF provides company paid health, dental, vision, life and long-term disability insurance (100% paid for employee only coverage). Our 403b plan includes a 3% discretionary contribution for all eligible employees. Vacation leave accruals start at 15 days (120 hours) and we observe a total 10 holidays per year. For a full summary of employee.

Meals on Wheels, SF is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation or national origin. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Quick Apply

Refine Your Search

senior desktop support jobs in california

IT Support Technician II (Onsite)

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Senior End User Support Specialist

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Senior IT Support Engineer

Senior IT Support Specialist

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Desktop Support Technician Senior

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