About the Company:
Consumer Portfolio Services, Inc. is a leader in the sub-prime auto finance industry, is a fast-paced, aggressive mid-sized company that has shown consistent revenue growth year after year. We pride ourselves on delivering the highest level of service in the Financial Services Industry that provides indirect automobile financing to individuals with past credit problems, low incomes or limited credit histories.
About the Position:
Deficiency Collector - Oak Brook, IL (In-Office Position Only)
Responsible for locating and contacting customers to find payment solutions to pre charged-off or charged-off auto loan accounts. In addition to the expectation that you adhere to your department's attendance policy, duties include but are not limited to the following.
- Job type: Full-time
- Work Schedule: Mon-Fri, 8:00 am- 5:00 pm
- In-office position only
Job Responsibilities:
- Review assigned accounts to determine account status, collection strategy, payment history, collateral information, and prior collection efforts before initiating customer contact. Contact customers in assigned queue to collect payments on pre charged-off and charged-off accounts. Strive to get the deficiency balance paid in full, settled or make mutually acceptable payment arrangements.
- Negotiate settlement agreements in a professional manner and in compliance with department guidelines.
- Utilize collection systems, dialer technology, payment processing applications, and internal resources to effectively manage assigned accounts.
- Conduct skip tracing activities to locate updated customer contact information, employment, assets, and other available resources to assist in collection efforts.
- Identify accounts that meet criteria for legal referral and obtain required account information prior to submitting referral request.
- Accurately document all collection activity, customer conversations, payment commitments, reason for delinquency, and relevant account information in accordance with company standards.
- Assist the department with incoming calls, outgoing calls, text messages, emails, and chats and bring accounts to a satisfactory conclusion. Monitor payment arrangements and perform timely follow-up on broken promises, pending settlements, and scheduled callbacks.
- Effectively manage assigned work queues by prioritizing payment arrangements, callbacks, legal referrals, and aging accounts while meeting or exceeding established individual and/or team collection goals.
- In every aspect of job performance, comply with all federal and state laws, internal policies/procedures and call quality standards and consumer protection regulations.
- Refer accounts requiring supervisory authorization to a supervisor and identify customer concerns or disputes, resolving or escalating them in accordance with company procedures.
- Maintain a professional and customer-friendly manner with each account. Display a willingness to take direction, work cooperatively with management and co-workers, and project a positive demeanor.
Benefits:
We recognize people as our most valuable asset. Our competitive salary and benefits package include 401(k), medical, dental and vision insurance, life insurance, disability insurance, Company paid holidays, vacation and sick benefits.
Employer Notice:
Consumer Portfolio Services, Inc. is an equal opportunity employer that is committed to workforce diversity. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis or characteristics protected by law.
This job advertisement does not list all the duties of the job; it is merely a summary and other duties may be assigned.
Please be advised this job advertisement is not a contract for employment. If you are hired, your employment will be at-will. Your employment and compensation can be terminated without cause or notice, for any reason, at any time, at the option of either the Company or you. Also, no management representative of the Company, except the President, has any authority to enter into any agreement contrary to that of at- will employment.
We are a nationwide Auto Finance Company.
Check our website at http://www.consumerportfolio.com/ and apply!
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you have an open auto loan with Consumer Portfolio Service? (Answer: Yes or No)
Experience:
- Computer/Typing: 1 year (Preferred)
- Debt Collections: 1 year (Preferred)
Ability to Commute:
- Oak Brook, IL 60523 (Required)
Work Location: In person
